PACK & SEND Australia - CaulfieldReviews 

17
TrustScore 4.5 uit 5

4,5

835 Glen Huntly Rd, 3162 Caulfield, VIC, AU


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Would have been 5 stars but... I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct book... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Couldn't amend order. Had to cancel and recreate. Package picked up by Startrack 6 days after they estimated it would be picked up. Was incorrectly told to re-book order with Startrack when asked f... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Koeriersbedrijf
  2. Koerier- en bezorgdienst
  3. Bezorgdienst
  4. Logistieke dienstverlening
  5. Post- en pakketbezorging
  6. Rederij

Geschreven door het bedrijf

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

17 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,5

Alle reviews

(17)

169 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Pack and Send got my guitar safely home…

Pack and Send got my guitar safely home from America to Australia. I couldn’t speak more highly of them. The service was excellent.

12 maart 2026
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Thank you for the 5-star review! We’re so glad we could get your guitar safely home to Australia. Instruments are incredibly precious, so it’s an honor to hear you were pleased with our excellent service. We look forward to helping you with any future international shipments!

Beoordeeld met 5 van de 5 sterren

Always friendly and very quick service

Friendly and very quick service

29 juli 2025
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Thank you! We're glad to hear you found the service friendly and quick — we appreciate your feedback!

Beoordeeld met 5 van de 5 sterren

Very easy dropoff when booked online

Very easy dropoff when booked online. Fast delivery with no problems.

15 november 2024
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Thanks so much for taking the time to write to us about your Pack & Send experience. It’s so great to receive feedback like this from our happy customers.

Beoordeeld met 4 van de 5 sterren

Overall I was very happy with the…

Overall I was very happy with the service of Pack & Send. However one of my parcels ended up arriving a day late. I did not receive a satisfactory answer of why thus far. I would like this investigated further.

26 januari 2020
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Hi Hannah. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Beoordeeld met 5 van de 5 sterren

Team at P&S Caulfield very helpful

Team at P&S Caulfield very helpful in getting a package delivered in short notice. Very accommodating with our requests and went about solving our dilemma cheerfully and without hesitation.

26 januari 2020
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Thanks so much for taking the time to review Pack & Send Caulfield. We really appreciate the great feedback you have given us. We'll definitely share your feedback with our team and look forward to helping you again soon.

Beoordeeld met 2 van de 5 sterren

Package picked up 6 days late

Couldn't amend order. Had to cancel and recreate.
Package picked up by Startrack 6 days after they estimated it would be picked up.
Was incorrectly told to re-book order with Startrack when asked for update on pick up. Bad customer service.
Package arrived safe and sound 1 day later.

12 januari 2020
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Hi Eliezer, We apologise for the delays experienced here. The consignment showing against your review is for 16 boxes of personal effects which would require a separate larger vehicle to accommodate such volume. I do not have any visibility of an advice to rebook with Startrack, as all such communications need to come via PACK & SEND. If we can assist you further with this shipment, please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number with your email.

Beoordeeld met 5 van de 5 sterren

I would recommend The Pack & Send…

I would recommend The Pack & Send Caulfield, as the staff was very helpful, especially when some problems occurred on the receiver side. The price of the package was a little cheaper than Australia Post and the package was delivered quickly.

15 december 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Thank you Magda for the good words especially giving credit to PS Caulfield. We are happy to know that you had an awesome experience with us. Looking forward to doing business with you again.

Beoordeeld met 5 van de 5 sterren

seamless experience

seamless experience, friendly staff, conveniently located.

22 november 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Thank you for the positive feedback.

Beoordeeld met 4 van de 5 sterren

Would have been 5 stars but...

Would have been 5 stars but...
I was sending a mountain bike in 2 boxes. The website wouldn't let me book 2 parcels in 1 consignment. Kept sending me to "personalised quote" rather than direct booking.
So I had to book 2 separate consignments.
Otherwise service was good, price was OK, and goods delivered speedily

30 augustus 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Sorry to hear we were one off from 5 stars John. We are always looking to improve our online service and this feedback is very useful. Thank you.

Beoordeeld met 5 van de 5 sterren

So quick!

Melbourne to London in two days

9 augustus 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Thank you for your feedback Heather

Beoordeeld met 5 van de 5 sterren

fast and reliable

All good and reliable, very fast

20 april 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Beoordeeld met 5 van de 5 sterren

Great service

Great service, reliable

17 april 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Beoordeeld met 5 van de 5 sterren

Every aspect was perfect

Every aspect was perfect: pick-up, delivery, etc.

10 april 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Beoordeeld met 5 van de 5 sterren

Quick, simple, came to you, great rate

On line submission, printing label, came and got the package next day and arrived in perfect condition to a regional location within the week. Great job.

3 april 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Beoordeeld met 5 van de 5 sterren

I used pack and send to ship a golf…

I used pack and send to ship a golf club l sold on eBay. Very easy and was delivered in 2 days.

8 maart 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Caulfield

Antwoord van PACK & SEND Australia - Caulfield

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

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