PACK & SEND Australia - Spring Hill Reviews 15

TrustScore 4 uit 5

3,8

1/457 Upper Edward St, 4000 SPRING HILL, QLD, AU


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Beoordeeld met 1 van de 5 sterren

STAY AWAY! On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Koeriersbedrijf
  2. Koerier- en bezorgdienst
  3. Bezorgdienst
  4. Logistieke dienstverlening
  5. Post- en pakketbezorging
  6. Rederij

Geschreven door het bedrijf

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contactgegevens

  • 1/457 Upper Edward St, 4000, SPRING HILL, QLD, Australië

  • (07) 3832 9229

3,8

Goed

TrustScore 4 uit 5

15 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 95% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 1 van de 5 sterren

STAY AWAY

STAY AWAY!

On 23 August 2019, the lady who runs the Spring Hill office took a payment of 595$ from me (Invoice no. AU-SPHL01470812) to send two big parcels from Brisbane to Toronto. As months passed by and the parcels would not arrive, I emailed her several times but she kept ignoring my messages. When I would call her on the phone, she would keep repeating that she was in touch with Customs and that Customs was still checking the contents of the parcels. When out of despair and frustration I decided to contact their Field Manager, I found out that my parcels had never left the Spring Hill office and that the above-mentioned lady had been lying to me about her talking with Customs. My parcels had never reached Customs.

The Field Manager admitted that this lady deliberately decided not to send my parcels despite having received the payment and that she would keep lying as she was too ashamed of what she had done.

After her attempted theft was found out and thanks to the Field Manager my parcels were sent and I received them after a week or so.

9 september 2020
Review zonder uitnodiging
Logo PACK & SEND Australia - Spring Hill

Antwoord van PACK & SEND Australia - Spring Hill

Hi Anna, We are disappointed to receive your review and apologise for any delay in delivering your goods last year. We're not certain why this review has just been posted when the job was completed almost a year ago. If you need us to take any action over and above the resolution that our Field Support Manager has achieved, please email us at customerservice@packsend.com.au.

Beoordeeld met 5 van de 5 sterren

Great friendly and efficient service by…

Great friendly and efficient service by the Spring Hill team

19 januari 2020
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Hi Allan. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations.

Beoordeeld met 5 van de 5 sterren

it’s worked for me.....

Every delivery has gone off smoothly so far. Only difficulties have been on the receiving end (‘lost’ commercial invoices)

8 december 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Thank you Conan for sharing your positive experience with us. Much Appreciated.

Beoordeeld met 5 van de 5 sterren

Amazing - they just did it!

They just did it - we had 3 couriers cancel on us due to the location of picking it up, but pack n send just did it. Very grateful.

18 november 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Spring Hill

Antwoord van PACK & SEND Australia - Spring Hill

Thank you Liz for the positive feedback. We are happy to know that we were able to accommodate and fulfill your shipping needs. Hope to see you again.

Beoordeeld met 5 van de 5 sterren

Very happy

Very happy! Good service and good price!

21 oktober 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Thank you Malin for leaving a positive review.

Beoordeeld met 5 van de 5 sterren

Great Service

Great Service - quick and easy

21 juli 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Appreciate the positive feedback Sandra.

Beoordeeld met 5 van de 5 sterren

good!

Easy and fast!
Thank you

7 juli 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Spring Hill

Antwoord van PACK & SEND Australia - Spring Hill

Thank you for your positive feedback Kate

Beoordeeld met 5 van de 5 sterren

Convenience

2 mei 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Beoordeeld met 5 van de 5 sterren

Efficient fast and super easy to book

2 mei 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Beoordeeld met 4 van de 5 sterren

Easy and streamlined

Easy and streamlined. No hiccups whatsoever.

27 februari 2019
Review zonder uitnodiging
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Antwoord van PACK & SEND Australia - Spring Hill

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Beoordeeld met 5 van de 5 sterren

I went the DIY route

I went the DIY route - worked exactly as advertised. Great to be able to drop off in BNE Inner City on a Saturday - Thanks Spring Hill!

23 februari 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Spring Hill

Antwoord van PACK & SEND Australia - Spring Hill

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Beoordeeld met 1 van de 5 sterren

It took a week for my boxes to be…

It took a week for my boxes to be collected

17 februari 2019
Review zonder uitnodiging
Logo PACK & SEND Australia - Spring Hill

Antwoord van PACK & SEND Australia - Spring Hill

Hi Stephen. We apologise for the delay. On occasion, our pickups can be missed due to unforeseen circumstances. We can assure you this is not a regular occurrence and we would love the opportunity to show you what we are truly capable of.

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