Pak Cosmetic Centre Reviews 1.736

Very disappointing customer service experience. I received a product that had arrived opened, with the lid unscrewed and the seal broken. I contacted customer service straight away, provided clear photos, asking for a refund or replacement.

Instead of resolving the issue, they responded by questioning my claim and implying I was being dishonest. After I replied and offered to return the damaged product, I was then ignored completely.

I know their prices can be slightly cheaper than mainstream shops, but it simply isn’t worth the saving for the amount of grief and hassle if something goes wrong.

Mistakes can happen with any order, but blaming the customer and then ghosting them is unacceptable. I won’t be ordering again.

I have shopped online for years with Pak Cosmetics, but recently there have been problems with my last order and now this one. I thought last time was a one-off error, so I risked placing another order and now wish I hadn't, as both times they have used Evri and both times I have had issues with the delivery.

My previous orders have been via Royal Mail. It has now been eight days since I placed my order, and it still has not been delivered even though I paid for tracking. So I opened up a query, and Evri has said there has been some kind of damage to the package, and if it is significant, they will return it to sender within 72 hours. So I have requested a refund from Pak, and they can sort out the issue between themselves and Evri, as this is not my problem.

Needless to say, this will be my final order with Pak Cosmetics. Why any reputable company would choose to use the dreadful Evri beggars belief. Had I have known Pak have changed to Evri I would not have placed this order since I avoid companies who use them.

If Pak Cosmetics chooses and continues to use the abysmal Evri as a courier, then I will no longer be a customer and will email to shut my account down and delete my data once I receive my refund.

Ordered online and I was a little bit apprehensive as the price was lower than elsewhere and it was shipped internationally, however, I am really pleased with my order. I will definitely be back!

Quick delivery, excellent price of products

Thank you
Received product and is good 😊

I’m a French customer and I’ve been ordering for over 10 years. I’m extremely satisfied, the shipping is fast and the products are great.

Excellent service thanka

Great products at competetive prices. Excellent service throughout.

V cheap, excellent service. Had to wait a bit for delivery but that's was not an issue at all.

I was surprise ti have to pay the custom tax on delivery. Unless i missed it , it was not clear on their website about this fee.

Competitive prices and fast delivery. Perfect!

Poor customer service

Great price, excellent packaging, & easy-to-navigate website.

I have been using pak since I was 16 and never disappoints! The prices cannot be matched anywhere else and the variety is great!

Good price on their products and a fast delivery.

Received my shampoo as ordered....however it seems it takes forever to have them delivered i ended up buying another one from a different store due to waiting time . I think its best if they changed the company they use to deliver. Be prepared to wait for a while before getting ur delivery

First time ordering for here and will be using as my go to now. Excellent service cheaper than alot of others fast delivery thanks pak cosmetics

This is my second time of ordering from Pak cosmetics. Website very easy to navigate. Order is fullfilled very quickly and arrives very quickly. Thanking you for a great experience

Prompt delivery
Good service

Genuine purchase, good price. Excellent delivery time. Would recommend.