I ordered some belts from Pampeano, but unfortunately I’d measured myself incorrectly and the belts were too long. With a holiday coming up, I was in a real hurry to get the correct sizes. The Pam... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Jeg bruker pampeano-beltet mitt til alt – både når jeg rir på landet og når jeg kler meg opp til kontoret. Solid kvalitet, stilig og laget for å vare. Leveringen til Norge var helt problemfri, noe som... Toon meer
Bedrijf heeft geantwoord
Absolutely disgraceful customer service. The moment they take your money, you no longer matter. They treat customers with total disrespect and speak to you like trash. Refunds are clearly somethi... Toon meer
Bedrijf heeft geantwoord
Ordered wrong size belt for Christmas gift and returned it no problem in New Year. Replacement was send within a few days and although there was a slight delay on the courier end, Matt and Anna were s... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
pampeano offers a wonderful range of premium leather accessories, in particular our pampeano belts for which we are best known. Complimentary delivery and optional personalisation.
Contactgegevens
9 Station Field, OX5 1JD, Oxford, Verenigd Koninkrijk
- +44 (0)1865 773709
- customer.services@pampeano.com
- www.pampeano.co.uk
4,4
Uitstekend
127 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
Excellent service. Ordered a belt for my son for Christmas and realised I had ordered the wrong size 3 working days before Christmas Day. Husband kept that belt so reordered in the correct size and was here within 2 days.
Gorgeous belt and great quality.
19 december 2024
Review zonder uitnodiging
Amazing collar for whippet
So happy with my purchase, i have been trying to find a smart collar for my whippet and saw this one. Its perfect, lovely material and very good quality. As always delivery was super quick too !
4 december 2024
Review zonder uitnodiging
Contacted their customer service re a…
Contacted their customer service re a customised product query & response was super quick & extremely helpful. Products are a great quality & lovely design.
Well done all, I’ll definitely be buying more items :)
11 november 2024
Review zonder uitnodiging
Can’t recommend highly enough
Can’t recommend highly enough.
I’ve bought 6 of their belts and a leather travel bag. The workmanship is fantastic and their customer service went above and beyond with their help. I’m well pleased.
17 november 2024
Review zonder uitnodiging
Happy repeat customer
This is my 3rd Pampeano purchase. I come back because I love the quality. Stunning collar for our gorgeous lab. So well made. I'm currently browsing laptop bags.....
6 september 2024
Review zonder uitnodiging
Best customer service I have ever received
Absolutely brilliant, responsive, helpful service from this company, highly recommended, their products are second to none and so is their customer service .
6 augustus 2024
Review zonder uitnodiging
I love my 2 belts
I love my 2 belts.
Always get nice comments when wear them.
4 augustus 2024
Review zonder uitnodiging
No accountability when quality is substandard
After years of our entiring family wearing Pampeano belts, this one was dissapointment. Obviously the hand stitching was defective and unraveled in 5 places on the third time wearing. Pampeano refuses to replace - said they were snags caused by wearer. If one or even two places I might give them that - but 5 different spots - NO! They would extend a courtesy repair if I pay to send to UK from the UAE (paid $100 USD) where it was delivered to. Unfortunately they will NOT stand behind the product! So CAN NOT and WILL NOT recommend them nor buy from them again. POOREST customer service I have encountered in years!
12 juni 2024
Review zonder uitnodiging
Antwoord van pampeano
As you have explained, you have many belts of ours with no issues. Whether this belt is defective or something has happened to it, we can not know until we have seen it.
I have reviewed the correspondence and can see that we offered to repair or replace once we received the belt. We explained that we are unable to collect it from Panama where you are on holiday which you are not happy about. We explained that we would gladly resolve it for you when you are back in the UK. Without physically having the product we are unable to move forward.
The offer remains to resolve it for you once we have it.
Might I politely remind you to be courteous to the team at pampeano as the manner in which you have written to the customer services team is not helpful to the situation.
I love my skinny pampeano belt
I love my skinny pampeano belt, beautiful colours, soft leather, a good quality product for sure.
Fits really well around my waist despite me being on the chubby, doesn’t move around and dig, feels very comfortable to wear.
Looking forward to more colours in the skinny belt.
13 juli 2024
Review zonder uitnodiging
The quality of the belt is superb
The quality of the belt is superb. You get what you pay for.
I had to phone customer services with a question and I got straight through and they were extremely helpful.
29 juni 2024
Review zonder uitnodiging
I bought two belts and am really…
I bought two belts and am really pleased with the service and excellent quality. The colours and feel are brilliant. Thank you very much.
5 juni 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, we are delighted you are happy with the products and service. Look forward to tempting you to add to the collection.
This is the second head collar I've…
This is the second head collar I've brought for my mare, they are truly stunning. I get comments all the time asking where I have brought mine from. The size very true to fit and the quality is outstanding. I might need to buy myself a belt to match!
14 mei 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, we are thrilled you are now considering a matching belt
I wasn’t sure what size collar for my…
I wasn’t sure what size collar for my dog I rang Pampeano the lady couldn’t have been more helpful,so I ordered what she recommended and it’s perfect. The service was prompt. The collar is beautiful I cannot recommend this company any higher a great experience. An added bonus I got a £10 discount on a next purchase so have ordered the matching lead.
Thank you so much Pampeano .
14 mei 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your lovely feedback. We are delighted that our team were able to assist you with your purchase.
Great Belt
This is my second purchase from Pampeano. I love the quality of the belt. It will be a part of my wardrobe for many years to come.
12 april 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your review, we look forward to tempting you again with our range of ;products
Great belt, great service
Website and order process was simple and easy to use and the belt and dog collar are of exceptional style and quality.
27 maart 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, delighted you found the whole process straightforward and appreciate the quality of our product
Great product & Customer Service
I’ve bought 5 belts from Pampeano and the quality is fantastic. Also the customer service is second to none.
They sent me out the wrong belt so I contacted their CS and spoke to Mel. She arranged the correct belt to be sent out straight away. No messing, no fuss, just proper good service.
I would totally recommend purchasing from Pampeano and I will continue to do so when I see another belt which takes my fancy.
27 maart 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, it really is appreciated. Great to see that the team were able to resolve this promptly for you.
I'm very happy with the gorgeous…
I'm very happy with the gorgeous cosmetics bag. Once again, wonderful customer service. Thank you!
4 maart 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, we are thrilled you love your purchase
Great all round experience.
Great choice of beautiful belts on an easy to use Web site.
Very speedy delivery.
Belt purchased was a present so the addition of the recipient's initials made it extra special.
Lovely, good quality belt that is unusual made an excellent gift.
Will buy again.
24 februari 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, we are delighted you are happy with your product and our service
Top quality product
Top quality product, beautifully made, nicely packaged & quick delivery.
7 maart 2024
Review zonder uitnodiging
Antwoord van pampeano
Thank you for your feedback, it really is appreciated
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.