ParaMed Reviews 11

Im giving this a 3 mainly for their workers who are excellent. Their hours have been cut in half making their jobs all but impossible to complete. I have had 2 different psw's who have been great. But last week i was informed that i needed to be ready for a shower immediately after breakfast because all showers needed to be completed by 9 am. This is not only unfair to your staff but also to the clients who are rushed potentially causing a fall. Our elevator was out of service so i missed my shower completely.

This company is useless. My doctor wants me washed with a special sponge for dry skin and help getting out of shower. I asked Paramed and couldnt or wouldnt help me at all they said call home and health Peramed is useless

On December 16, I received an email from Ms. Brown requesting that I complete a signature form to authorize the release of my medical records from Johns Hopkins.

On December 17, I called Johns Hopkins and spoke with Tracy, but was unable to obtain any meaningful information.

On December 18, I called again and spoke with Andrea, who explained the situation and outlined the next steps.

I called a third time on December 19 and spoke with Karen, who confirmed Andrea’s information and stated that my records are now being processed.

According to the Johns Hopkins Records Department (per Andrea), the initial request from Parameds was received on December 7. Johns Hopkins receives many requests from Parameds and consistently follows the same procedure: they do not accept digital signatures and have never done so. Andrea stated she was surprised that the request for my records arrived with a digital signature, and therefore, the request was returned.

Nine days after that initial request, on December 16, Ms. Brown sent me a manual form. I printed, signed, and returned it on December 17. Johns Hopkins received that second request, with a physical signature, on December 18.

I was informed that fulfillment will take 7–10 business days, placing completion around January 5 or later. In other words, the process of obtaining my records will take approximately one month solely due to preventable procedural errors regarding the signature submission. I asked Andrea if the request could be expedited; she said she would inquire. Karen confirmed today that the request is being expedited.
Today is Jan 3, 2026 and still NO records

Nightmare Experience with Paramed Administrators and the PSWs of this Company.
I will rate the service of PSWs and the supervisor, of PSWs, named Helen , at the Richmond Hill area below zero.
I describe the services as unprofessional, unreliable, careless, unkind and at times hostile and confrontational. A bunch of lazy people just want to get access to easy money by knocking on the door of the most vulnerable people who need help, and refuse to do their required approved task and spend their time on personal calls or doing their own aerobic exercises and leave early.
The PSW's Job needs to be regulated in Ontario. Currently, there is no evaluation for quality assurance of this group by the government; it is all in the hands of a bunch of greedy people as administrators and so-called supervisors in private and profitable companies, who look after their own wages and interests out of taxpayers' money. The administrators are not client-focused at all; they are only pro-PSWs with no disciplinary procedure for the most serious incidents that PSWs are causing in people's homes, such as damage to property, negligence,etc. THERE IS NO ACCOUNTABILITY AND RELIABILITY.

1st.had a PSW show after I cancelled, wanted me to lie & say she came in to clean & change my spouse, had another show up,had another client in 30 minutes, changed the diaper & left.Most aren't english so communication is horrible. DON'T USE THEM

For eight days I have tried to reach someone about my husband's care plan. Recently a PSW refused to do anything because she said there were only 2 items on the care plan. One was to change his colostomy bag. Big problem - he has never had a colostomy. The second was to assist him in showering, but he was too tired to shower. Making him sandwiches, throwing his clothing into the washing machine or watching and encouraging him to do his post stroke hand exercises were all things she refused to do. I cannot reach anyone at ParaMed because they don't call back.

I have been getting respite care for my 90 yr old Mom for 3 weeks now. From 4 to 6 everyday. 9 times out of 10 they are late and leave early to get to their next patient. They don’t speak to my mother, just ignore her.Today, a Sunday of a long weekend the agency called at 4 pm to say the PSW had cancelled and may have someone there by 5pm. Yea, that is gonna happen.
Former RN speaking, this is a poor example of nursing care in our time!!’

Paramed used to be a good organization. PSWs were sometimes a little late but for the most part they came to take care of my nonagenarian bedridden mother. Now, every week at least one PSW doesn't show up and I'm not notified that they're not coming and, at least twice nobody showed up at all for the day. There's a regular schedule and sometimes I have two PSWs showing up at the same time because one PSW is fully 3, 4, or 5 hours late. If I'm not there sometimes they don't change her so she's left in her own feces and urine until we find out. This is a 90 year old who is stuck in bed and relies on them to change her diaper. Truly, Paramed shouldn't be running an organization that takes care of elderly and sick who are an at risk segment of the population and I would barely use Paramed to deliver food much less care for invalids if I had any choice.

Paramed delivers PSWs (Personal Support Workers) to clients in their residence.Too many times it has not done this. Paramed does not even always contact me to inform me a PSW is not coming. It is Paramed's responsibility to make sure PSWs
show up.
If a client has an urgent medical matter and a PSW does not show up, Paramed might be in much trouble. Parameds sign in electronically throughout the day for each client. A PSW is supposed to show up at the client's door, if there was no answer by phone, and knock or ring. If there
is no answer, the PSW is expected to call 911.
The Ontario Health atHome (OHH) coordinates the activities of companies, such as Paramed, that provide PSWs and other services.
Does anyone know something else to do?