Park By The Ports Reviews 

86
•
TrustScore 3 uit 5

3,0

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Beoordeeld met 5 van de 5 sterren

Outstanding service and price. Easy to find, shuttles run on demand. My battery was dead and my driver Mark, went to get a battery charger and stayed with me until my car was running. Above and beyond... Toon meer

Beoordeeld met 3 van de 5 sterren

Need more than one vehicle for after cruise pickup. I waited for almost two hours for a pickup because I one van could not hold my family. That's unreasonable for a big cruise especially during summer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Great location, competitive pricing and quality service with one exception; they do not provide a handicap parking area. They picked us up at our parking location but no return; had to make a long,... Toon meer

Beoordeeld met 1 van de 5 sterren

Returned from a cruise to find a lot completely flooded, hundreds of cars sitting in a foot of water or more. People shoveling water out of their cars, having all kinds of issues, including electrica... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Parkeerplaats
  2. ook in
  3. Reisbureau

Over Park By The Ports

Informatie afkomstig van verschillende externe bronnen

We are conveniently located just a few miles from the Fort Lauderdale/Hollywood Int. Airport & Port Everglades. You can leave your car in our parking lot and we will transport you and your family or group to the port in our free shuttle service.

When you return, we will be ready to pick you up and bring you safely back to our location. All this for just $6.50 at day! Park by the Ports, do not worry about parking if you are planning a cruise. At Park by the Ports we understand your concern and we are here to help.

We can take you to the port in just minutes. We are just a couple of miles away and we can help you save money that would be better spent on your vacation.

Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

86 reviews

5 sterren
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3 sterren
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3,0

Alle reviews

(86)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Awesome!

Everything was great! Even with my late arrival, we were picked up super fast. Driver was super friendly (sorry, I'm bad with names). Priced right. The only thing that I would suggest is to have a sign that is more visible by the road entrance. I am very happy with my experience and will park here again. Thank you Kevin for your prompt responses to ALL of my emails!

20 augustus 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

We are working on the sign! It just takes so long for the city to approve anything especially with their weird restrictions. Thanks so much for the review. We will see you next time!

-Kevin

Beoordeeld met 5 van de 5 sterren

Great service at a fair price

Easy access to parking n wait time was minimal at port on return

18 augustus 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

That's great to hear Angel!

Beoordeeld met 4 van de 5 sterren

Convinience at a great price!

It's a little confusing when you arrive as the address is not very visable, especially in the dark. But once there, everything was already arranged and the staff was very friendly! I would recommend to arrive a little early just in case there are a lot of other parkers. When I went, there was only one staff to check in and shuttle to the airport. But he did a great job and will definitely Park by the Ports again.

9 augustus 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Thanks for the feedback Vanessa! See you again soon!

Beoordeeld met 4 van de 5 sterren

Tough2Find

If had anything negative to say,..it could only be, the street address isn't bold enough. I had three educated adults in the car with me while using the GPS to guide us in. We went by a couple of times until it was obvious to us all that your signage needs work.
Everything else,.? Like your service!
Thanks & we'll do it again.
Get those signs up😏

6 augustus 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hey John,

We know, we need signage badly. The city made us take our banners and signs down a few weeks ago, even though everyone else still has theirs up, but I guess that bureaucracy for you. We are working to obtain permits to put up a nice sign to make it easier for everyone!

Beoordeeld met 3 van de 5 sterren

Poor pick up service wait time

Need more than one vehicle for after cruise pickup. I waited for almost two hours for a pickup because I one van could not hold my family. That's unreasonable for a big cruise especially during summer when families are traveling with kids.

30 juli 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Ingrid,

That's odd that you waited so long, even with 1 van the driver would be back in the port within half an hour. Did you wear the stickers when you disembarked? That's how the multitude of KSA drivers can spot you. They back us up when we are busy with a fleet of 30+ vehicles. In any case we are adding more drivers & vehicles to better serve all of our customers. Next time will be much quicker, I promise :)

-Kevin

Beoordeeld met 4 van de 5 sterren

Fast and Easy

While the parking situation itself isn't the *nicest*, everything was handled with the utmost professionalism. We were on our way to the port within five minutes of arriving, and within five minutes of making it through customs, we were on our way back to our vehicle. I would definitely use them again.

13 juli 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Thanks James. We work with what we have, but we pride ourselves on our service. Thank you!

-Kevin

Beoordeeld met 5 van de 5 sterren

Great experience

Very close to the airport great staff

12 juli 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Thanks Maria!

Beoordeeld met 3 van de 5 sterren

My 5 day stay

I was pleased with the groupon rate but was not pleased that my car had numbers on the windshield (front and back) that was not easily removed. My car looked like it had been repo'd. I had to drive around with these numbers for a weeks until it wore out. Great customer service just remove the numbers when it's time for pick up. I should not be inconvenienced for your convenience.

11 juli 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Michael,

We apologize for the inconvenience, I wish you would have let a staff member know so they could take it off. It's simple, takes 5 seconds with water and a paper towel... Nonetheless we are looking into options to avoid the inconvenience for future stays.

Thank you for the feedback!

-Kevin

Beoordeeld met 5 van de 5 sterren

Great Experience

Left the car in their lot, they took me to,the airport & they pick me back up, no hassle, reasonable waiting period. Will do that again!

10 juli 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

See you again soon Alfredo! Thanks for the review!

Beoordeeld met 4 van de 5 sterren

Good price, prompt, courteous service.

Good price, prompt, courteous service. The office needs a little TLC and chairs for customers to sit down.

23 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Since you first made this comment we have switched the office around & it looks much nicer. Also, there is a couch and 5 chairs to sit.

Thank you!

-Kevin

Beoordeeld met 3 van de 5 sterren

Park by the Ports

I would give this 8, on the scale of (1-10) being 10 the highest. We left and they delivered us straight to our terminal perfect no complaints. But the return flight had to wait over 45min after we got our bags to wait for person to pick us up to take us back to our car. There was a number to call but it was past 11pm and no one picked up the phone. Was kinda upset no response??? But in the 45minutes of waiting the van finally came and picked us up and fast return to our car in perfect condition. Still no one returned our call. I think if your paying for a 24hour service someone on the other end should call and let u know whats going on. We,Didn't really like that part about it.

12 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Lydia,

That is odd that your call was not answered. We answer all calls or return them as soon as possible. Drivers are not dispatched to the airport unless someone calls for pick-up since the shuttle is on an on demand basis only. Nonetheless we apologize for raising any concern. There are back-up numbers listed on our website, but I will be sure to include them on the claim check for future reference :)

I'm glad everything else went well. Hope to see you again soon.. Also, would you mind changing the rating since 8/10 = 4 stars, not 3. That would be really awesome. Thanks! Next experience will be 10/10!!

-Kevin Arregoces

Beoordeeld met 2 van de 5 sterren

Car came back very dirty

Service was OK. When I call to make the reservation, I inquire about fixing the paint in my front bumper while I was away and the guy said they'll look at it when I get there. However when I get there, the guy said this is not an autoshop and I should call to make appointment couple days before. OK .. No problem.. I'm here to park my car anyway.
The unacceptable part is when I got back from my vacation, I found my car very dirty. They sprayed a number on my windshield with green paint that splattered all over my black jaguar. Not only the windshield but all over the front hood. After 2 carwash, I still hasn't got everything removed. It's very annoying. Never again. I would rather park in airport economy parking like usual.

10 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Ferlia,

I apologize that we could not take care of the front bumper, usually we take a message so the body shop guys can give an estimate... We use a window paint marker from Party City, so it's really odd that something like that happened to your vehicle... In order to make things right I can offer a free parking voucher. Just e-mail us whenever you'd like to use it.

Thank you,

Kevin Arregoces

Beoordeeld met 1 van de 5 sterren

1 Star

......1 star

10 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Yesenia,

I believe this review to be really unfair. Your family had a good first experience with us and although your sister accidentally booked a 2nd reservation that had to be cancelled, you received credit to be used anytime within the next 6 months. I just ask to please reconsider this review.

Thank you,

Kevin Arregoces

Beoordeeld met 5 van de 5 sterren

Excellent Service!

Great Service- Got to the port quick- Super friendly service

8 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Great to hear Javier!

-Kevin A.

Beoordeeld met 4 van de 5 sterren

GREAT EXPERIENCE

The buses run every 20 or so minutes and the drivers are pleasant and friendly. I returned much later than I had anticipated but when I called, they were there to pick me and my family up right on time.

8 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Awesome to hear Suzette. See you next time!

-Kevin A.

Beoordeeld met 5 van de 5 sterren

Fast easy

cheep fast easy. Pick up was fast also. Friendly

6 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Thanks Mark. That's great to hear!

-Kevin A.

Beoordeeld met 5 van de 5 sterren

Wonderful experience parking my car for 13 days

I parked at Park By The Ports for two weeks with no problem. I had purchased a Groupon and the entire experience was so simple. Within 10 minutes of arriving, we were already on a shuttle to the airport. On my way back, it was just as easy - I called and the shuttle arrived in 15 minutes! Everyone was as friendly and professional as can be.

4 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Awesome Teresa! Glad to hear everything went as planned. Thank you for taking the time out to write to us.

-Kevin A.

Beoordeeld met 5 van de 5 sterren

EXCELLENT service!

Even when our flight was delayed for almost 5 hours in our return to FLL, Park by the Ports where incredibly punctual on our exit from the baggage claim area. It was so easy to check in with our car! Both the people who attended us during our check in and check out were so nice and friendly that almost made us forget how bad was our return flight. I'll recommend to anyone Park by the Ports, they offer an amazing service for an awesome price. Thank you park by the ports!

2 juni 2015
Review zonder uitnodiging
Logo Park By The Ports

Antwoord van Park By The Ports

Hi Amanda,

Thank you for the awesome review. It was a pleasure speaking with you and your husband on the return trip. Hope to see you guys again soon!

-Kevin Arregoces

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