Parrot Supplies Reviews 201

Avoid at any cost. 🚫🚫🚫I wouldn't recommend this company to anyone. Horrible experience. Paid £8 for an express delivery. I recieved the goods over 2 weeks after placing the order. When I went to return the goods for a refund I were told that I will be paid only the amount for the goods with no £8 for the express delivery I paid to them plus additional £5 to sent the goods back to them. Discusting and rude behaviour going back n forth on the emails with them.

Where do I start? Terrible experience from start to finish. Lied to about the cage I wanted being in stock. Had to wait for them to get it in.
Arrived damaged beyond belief, every piece was bent and out of shape.
Hassle to get it collected for a refund.
And then hassle to actually receive the refund. I was spoken to with disrespect, called a liar and belittled.
Would not recommend this company at all. Definitely wished I had read the reviews before even thinking about placing an order!!!!

Can’t reply their reply but yet more lies!!
I sent pictures the same day of the damage and no we didn’t steal anything off the cage, how pathetic, I could have predicted you would say something along those lines.

Ordered a cage from here didn’t arrive although I had a delivery date and time.
Just been told they still have it at their shop and it’s not even left.
Terrible customer service
Asked for a refund and will never order from here again.
Just to clarify your lies
My order was placed on 30 th January and
I spoke to you on the phone on the 4th February after receiving a email from
The courier delivery 3rd February between 8am and 18.00 pm the day it was supposed to be delivered,about my order and was told it was on its way, you then sent an email saying you would contact the delivery company and find out where it was. The next call I made I was told it was still in your warehouse. YOU EXPLAIN THIS? Why would you say I will call the courier if you know it’s still in your warehouse. Lies.You then emailed me telling me it would be delivered Friday because the courier hadn’t even picked it up.
After reading other reviews about deliveries not turning up or being late this seems to be a common problem with you, so let’s not lay the blame on your customers and take accountability yourselfs

I am very happy with the service from this company. They replied to my emails promptly and talked to me on the phone on numerous occasions. They were always helpful and polite and I am over the moon with the cage I purchased.

Thank you Parrot supplies.

Placed an order yesterday , received a message to say payment failed however order said processing and my account was debited , so sent an email to check if everything was okay and got no response , sent another email asking again and low an behold 8 hours later I received a reply saying that Im obviously in a rush so they cancelled my order, who in today’s world isn’t in a rush , all I asked is if my order was all okay and instead got my order cancelled and refunded , now I need to find someone else to get the order delivered before Christmas,

I have bought items from this seller over a two year period, and they were always quite helpful.
This latest experience was not quite as straightforward, but I understand the items have now been sent out, so thank-you. They always used to send email order confirmation too, but not this time.
Hopefully the delayed dispatch was a one off, though because of my recent critical review, they do not want my custom again anyway.
I wish them well.

I have to say I was very worried reading these comments after putting a cage order in.
I had no trouble with delivery ordered Wednesday, here Friday morning to central Scotland.
I did have trouble ordering toys with the cage or to take the toy order and no confirmation email but email them and their email the next morning to confirm they had my order I think website might need an update but I'm very happy with my purchase and the time it took to get here was amazing the instructions are not great but with the Facebook pictures I got it built my bird is very happy and that's all that matters

Bought a parrot cage for my african grey and a selection of toys. They were very helpful and there wasn't anything you could ask for that they didn't have. When opening the cage I found the seed tray damaged rather badly, I sent photos to explain. The reply was " you must have done it yourself, either Treding on it or damaging it in transit myself" after a few phone calls they got very rood and told me not to come to the shop again as I was banned. Is this what you call customer service. Obviously I won't be going again.

I bought a large cage for my Macaw, the delivery was fast, but they didn't tell me it was coming today and there was no tracking number. Right now I'm very happy because my Macaw now has a cage that's twice the size of the old one. It was a lot of work to assemble it by myself but in the end I managed it... Thanks....

Couldn’t praise these guys enough. As a new parrot owner I needed advice and they took time to help explain absolutely everything even though they were very busy. There are so many options available cage wise and so many toys to pick from. This place is a parrot heaven and the staff there have so much experience and it shows. 10/10 for pricing, customer service and the care taken to help. I will be back very soon. Highly recommended.

This place is brilliant the guys are very helpful and very friendly the everything your parrot could want thank you lee

This place is just amazing. We found everything we needed for our parrot and would definitely recommend Parrot Supplies. The staff were very friendly and helped with anything we needed. This is where we will be coming for anything we need for our parrot.

Amazing place to visit for our feathered friends. Very good for price, giant spot with stuff for every parrot. Will definitely be a regular here.

Very pleased with parrot cage very well made excellent and all what I ordered parrot toys all great quality thank you and all the best will definitely recommend this company for all your parrot stuff great prices as well 👍👍👍

I recently purchased 2 parrot cages from Parrot Supplies, and I’m happy to say the products are fantastic—exactly as described, high quality, and worth every penny. The supplier was responsive when I reached out, showing a real commitment to customer service.
There was a bit - a lot actually - of confusion with delivery, as the courier left the package with someone else without informing me, which led to unnecessary stress. However, once I got everything sorted, I received the products well wrapped and in perfect condition.
Overall, I’m pleased with my purchase and the supplier’s support.

We’ve been regular customers of Parrot Supplies for the past couple of years, consistently ordering food, toys, cages and Java stands for our parrot and spending a significant amount over that time. Sadly, our most recent experience has been extremely disappointing.

Not only were we forced to wait an unreasonably long time for the large order to arrive—thanks to the notoriously unreliable courier the company insists on using—but when the order finally turned up, the parrot food was incorrect and in fact not what we had ordered at all.

Thinking that it was the same product due to the similar packaging, we opened it—only to discover it was something completely different, and our parrot refuses to eat it.

When we contacted Parrot Supplies we expected at least a helpful or understanding response. Instead, we were met with complete dismissal. Despite the mix-up being on their end, they refused to help, facilitate a return, or send the correct item.

We understand that mistakes happen. But the lack of accountability or care—especially after two years of loyal custom—is really disheartening.

We’re posting this to let fellow pet owners know: if something goes wrong, you may find yourself on your own. We genuinely hope Parrot Supplies reflects on how they treat their customers going forward but by looking at some of these reviews, customer care clearly isn’t in their priority.

This company were so helpful, they responded quickly to my questions and supplied the travel cage within a couple of days. Customer service was excellent

AVOID AT ALL COSTS! I purchased a cage from these online then I was sent an email saying they had put the costs up and wanted more money. I said no I purchased it at that price from your website. I then got a phone call from the owner who had gave me a lot of abuse over the phone as I asked for my money back. I’ve received a load of text messages harassing me and phoning me.

DO NOT BUY THESE PRODUCTS FROM FROM PARROT WORLD ON EBAY – AVOID AT ALL COSTS. Parrot supplies should stop working with them, they are using your pictures on eBay if your logo and giving you a bad name.

If you’re considering buying from this company, PLEASE take this warning seriously. While some customers receive their items without issues, if anything goes wrong, you will be met with hostility, abuse, and zero accountability from the seller.

I experienced this firsthand. The item I received was covered in red sand, dirt, and had rusty parts—completely unacceptable. When I raised the issue, the seller immediately became aggressive, accused me of being a con artist, and outright refused to take responsibility. I work for a parrot rescue, and I have never once received a cage in this condition. Yet, they insisted this was "normal."

Returning the item was a nightmare. They deliberately made it as difficult as possible, choosing a courier that doesn't offer free collections—despite knowing I physically could not take the item to a post office or fit it in a standard-sized car. I was left with no choice but to hire a van just to return it.

I had to escalate the case to eBay, who agreed the seller was being unreasonable. If I hadn’t done this, I would have had to take legal action via small claims court. Others have returned items without going through eBay and never received their money back.

Check out their negative reviews on eBay and trust pilot and you will see others saying exactly the same thing, some that have gone to court, and all of them with a passive aggressive response back blaming the buyer.

To make matters worse, the seller bombarded me with arrogant messages, boasting that they make £1.5 million a year—as if that somehow justified their appalling behavior. If they’re so successful, why become so aggressive and defensive over a £275 cage? Their attitude screams dishonesty.

If something goes wrong with your order, DO NOT waste time dealing with the seller—go straight to eBay.

This is an awful company run by nasty, manipulative people. Avoid them at all costs.

Very pleased with my single parrot swing feeder stopped my birds throwing their food around. Delivery was good and service excellent, so pleased I ordered a second one.