Passports and Visas.com Reviews 

I still not received my refund..I am calling everyday to them..they said talk ro manager..and person is never available..I don't know how to get my payment, I am thinking to file a complaint against passportsandvisas.com

Misty was great

Deceptive practices. I was very unhappy with your seeboces

Very slow response and I cancelled my visa as they never sent what was required in October. , I just got multiple emails last week telling me my passport was complete and they were sending it fed ex. Never asked for a passport. Phillip Diack is the employee that is sending them. I can’t believe he still is doing that.

0 stars is what they deserve! Next to no communication, took my money and did nothing, bad BBB reports that i discovered too late, fortunately I'd paid for priority return of my documents, so after 2 1/2 weeks of waiting and nothing done on them, I pleaded with them to return them which they did, but no refunds on the other $200 I paid them! Big scam!!

Kept my passport over 3 months past the promised processing time, resulting in my need to cancel my passport with the US State Dept, pay for a new one, travel to another city to have an emergency visa processed, and receive everything back just 1 day prior to my Asia departure. Company is non-communicative, no response to calls or emails. Waste of money and time. Reported the company to the BBB who also found them unresponsive and have now put them on a watch list.

Instead of the few weeks that it was supposed to take to get the visa, I had to cancel my trip because I didn't have either my visa or my passport. No one at the company would respond to my phone calls or my e-mails.

Communication was horrendous. I have left multiple voicemails for my representative Patty. I had to call in multiple times for updates and spoke with other agents. Patty does. Or answer or return phone calls. She does not return email as well. In addition, I left a voicemail for Phillip, who is supposed to be the owner or manager and have yet to receive communication back from him as well. I will be leaving reviews on all associated sites about my experience.

Thank you so much for all your helping getting Victoria's passport in a timely manner.
Everything went smoothly.

Communication with agent was good. I was very frustrated that it took a week, after my documents were approved, to receive a label so I could mail my documents to them.
I did receive my new passport by the date promised.

Today is Jan 29, 2025 and finally got my refund. Only 4 months late and 50 phone calls and 50 emails with no response. I believe these positive reviews are false because of all the people I talked to, I never spoke with a Patty or a Misty. I think the employees at Passports and Visas write the reviews because they are absolutely useless as customer service reps. Phillip Diack should be investigated. I looked at his picture on line and he looks like a picture on the JC Penney website.

Avoid this company. They are a bunch of scammers. Paid for expedite service but they don’t deliver. Had to cancel trip. All emails went unanswered, very unresponsive. Paid a total of over 600$ but never get the passport. That so called Misty - the account manager is unresponsive and never answered the calls, not sure if that person even exists.

Worst experience ever
Paid for expedited shipping and was confirmed I would get it sooner
I ended up missing my flight and in the end the expedited service was for nothing
I called several times and the person who was “guiding” me was never there to answer at all
And the few people who did answer very rude !

Misty was beyond helpful. Her advice - going beyond what I expected - got me my new passport weeks ahead of what I thought!

Terrible service. I have been trying for 6 months to get my visa application either processed or refunded. Customer service answers but will only forward me to a voicemail. You can't get anyone on the phone who can actually help. Don't send your passport to this company because if something happens there is no recourse. Better Business Bureau rating of F for failing to respond to over 60 complaints.

Once I learned how to navigate your website and get to the right person to oversee my process, it was smooth sailing. However I must mention that my old passport I mailed to you had a wonderful plastic cover protector that seemed to have gone missing in the process. It was part of my last renewal with another company, and I am sad to say that it was not returned to me with my new passport. I paid extra for that and am unhappy it was not returned to me.

Very efficient and responsive to emails. Kept up to date progress reports and received my passports within days.

Got my passport on time before mt trip thank goodness & thank you.

I did receive my passport by the desired deadline and mostly had good contact with my assigned representative. The only reason I didn't assign 5 stars is that the information you receive at the beginning in order to get started with the process is somewhat disorganized.