PAYNTR ™ Reviews 

195
•
TrustScore 3.5 uit 5

3,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

When the shoes arrived I thought they would come in a normal box but when I opened the package the box was beautifully designed and when you open the box the shoes are outstanding and is built from a... Toon meer

Beoordeeld met 2 van de 5 sterren

Item was not dispatched until 10 working days (12 total) after purchase. Even when the website states it takes 2-4 working days for dispatch. Payntr do not reply to the only POC on their website info@... Toon meer

Beoordeeld met 5 van de 5 sterren

Replacement bowling spikes Purchased a pair of bowling spikes at the start of season in April, by August unfortunately the sole on left boot was coming loose. I emailed support with photo evidence... Toon meer

Beoordeeld met 1 van de 5 sterren

Payntr stock issues are well known but even when buying a supposedly in-stock item nothing turned up. Weeks went by with no update. After multiple chase emails finally got a reply explaining that my s... Toon meer

Bedrijfsgegevens

  1. Cricketwinkel

Informatie afkomstig van verschillende externe bronnen

Payntr are an independent UK cricket brand specialising in professional and innovative game changing cricket products.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

195 reviews

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3,5

Alle reviews

(195)

36 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Hi There

Hi There
I have order for Payntr V Spikes on 29 Sept 2020 against order number 4468 (WEB4468) and provided with the Fedex tracking number and supposed to received parcel by 03 Oct 2020. However, till date not received. Sent few mails to Payntr customer service but got no response. Called Fedex, Singapore few times and they responded the tracking number provided do not appeared in their system, instead mail fedex cross border to track the parcel. Awaiting fedex cross border response.
Hope Payntr shall contact to fedex for expedite the delivery.

5 oktober 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great products

Great products, but disappointed with Customer Service as i have been trying for a week to return one product and no reply to direct email or contact form on website.
Have since ordered product again with additional products as needed it replacing quickly but also need to return one of those.
No customer service number to follow this up

19 augustus 2020
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Great spikes, customer service poor

Ordered spikes and socks - spikes arrived and some socks missing from order.
Mailed 3 times and got no response, eventually used a letter and got a great response and follow up to resolve.Its not easy to contact Payntr apart from the email provided.
They are great products (spikes, socks) but customer services follow up lets it down.

14 augustus 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Boot Replacement

Had a problem with my cricket boots that didn’t manage to last 2 seasons. Emailed Payntr and got a response within an hour. Free replacement offered the next day. Very good customer service

11 augustus 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Great product. Poor service

I purchased a pair of spikes last year and they are great. So I thought I would purchase a pair of pimples.
I received my order very quick. Trouble is it’s another pair of spikes and not pimples as ordered.
I have now sent 3 emails and a Facebook Messenger Message but have had no reply now for 4 days. Can someone please check their emails at Payntr and reply so I can arrange for an exchange?

24 juli 2020
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Richard,

I am sorry for your experience, the team is very busy at present.

You should have received an auto message on social media to email info@payntr.com

We have come back to you today to resolve your query and if you have any further questions please email info@payntr.com

Thanks

Beoordeeld met 5 van de 5 sterren

Excellent company to deal with and…

Excellent company to deal with and superb products. I ordered 2 pairs of boots (different sizes for different people) and one pair was slightly too small. I emailed to find out the best way of returning and getting a larger size and the response was very quick. The suggestion was to send both pairs back as the new size was a different price and order 2 new pairs. Pay for these and get a refund. All worked really well and returning was a very simple task and FOC.

23 juli 2020
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Thank you for the kind feedback. Thanks Team PAYNTR

Beoordeeld met 1 van de 5 sterren

After hearing lots of positivity and a…

After hearing lots of positivity and a high recommendation about the quality of product I should have received, they are now 6 days past the date of delivery and I’ve now played 3 games without any footwear. I’ve sent a message through the website and now a direct email due to not get any response. I’m hoping they rectify the problem soon and I can hopefully leave a very different review

22 juli 2020
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

We have sorted your issue today and apologise for this, it has been an extremely busy time in recent weeks for us, but we hope everything is sorted now. Thanks Team PAYNTR

Beoordeeld met 1 van de 5 sterren

16 days since payntr have received my…

16 days since payntr have received my shoes back and after several emails I have no reply and no replacement shoes been sent out!!!

15 juli 2020
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

We are sorry to hear of your bad experience, but as discussed in our email exchanges we have now sorted your problem

Thanks Team PAYNTR

Beoordeeld met 1 van de 5 sterren

Ordered 2 pair of Cricket boots

Ordered 2 pair of Cricket boots, 1 pair arrived after 3 weeks and 3 ignored emails, still waiting for 2nd pair and they just ignore my emails.Don't touch with a barge pole.

29 juni 2020
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Eric,
Unfortunately we have no record of any emails from you.
Can you please email info@payntr.com and we will sort out your order ASAP.
Thanks

Beoordeeld met 5 van de 5 sterren

Excellent

Quick delivery. Product quality is excellent and fits nicely.

3 januari 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I’ve been waiting a month for my…

I’ve been waiting a month for my purchase from this website and they keep ignoring my emails about where my parcel is, the shipping is no good as they seem to have no idea where it is and the company is no help either. If your purchasing something from this website and u live in Australia look around Australia first cause u might not get your parcel.

4 november 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Mitchell.

Thank you for you review.

We have been trying to sort this issue for you for the last 2 weeks.

You have seen the Courier transcript and seen that these were dispatched on time and any issue thereafter is down to the courier.

We will continue to support you as best we can.

Thanks

Team PAYNTR.

Beoordeeld met 5 van de 5 sterren

Great service and fast delivery

Great service and fast delivery, would recommend

5 september 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Zac,

Thank you for your email and taking the time to reply.

Thanks

Josh

Beoordeeld met 5 van de 5 sterren

Top quaility through out first time…

Top quaility through out first time wearing on Saturday league game and despite the duck the most comfortable I've ever worn in over 2t years of playing

3 september 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Mark,

Thank you for taking the time to review.

Glad to hear you are enjoying the shoes!!

Hopefully some runs to come.

Thanks

Josh

Beoordeeld met 4 van de 5 sterren

Best for the cricket

Awesome look and lightweight but the size is not perfect. Somehow it is still feel tight after using for a month. Recommendation: take one size bigger than of your normal size.

23 augustus 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Harshit,

Thank you for taking the time to review.

We have a free returns policy so customers have the option to return shoes if they do not fit etc.

Many Thanks

Josh

Beoordeeld met 3 van de 5 sterren

Second time lucky

This Is the 2nd pair.
The first one I had lasted 3 games. It had started to crack from sides after 1st game and was unwearable after 3 games.. but i thought I'll give it another go as they were on sale. So basically I paid double the price. The one I have now hasn't cracked yet after 3 games so I'm guessing it will last me the rest of the season..

22 augustus 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Faisal,

Thank you for your review,

Glad we could get your issue sorted quickly.

Many Thanks

Josh

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. Great communication. Will continue to use Payntr

21 augustus 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Jonny,

Thank you for taking the time to review.

Glad you enjoyed the service.

Many Thanks

Josh

Beoordeeld met 5 van de 5 sterren

Payntr Cricket is the best

Payntr Cricket is the best , they customer service the quality I mean everything is outstanding.

16 augustus 2019
Review zonder uitnodiging
Logo PAYNTR ™

Antwoord van PAYNTR ™

Hi Saeed,

Thank you for taking the time to reply.

Glad we could be of assistance.

Many Thanks

Josh

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