Pcloudy Reviews 4

Love or Hate the UI/UX with these guys, you can't just not appreciate their hard work and immediate response from their Customer support. Everybody is so nice and constantly try to improve their services.
Special thanks to my account manager there, Preksha, who went above and beyond to make sure I and my Team have a nice experience!

Signed up for a trial. They did not have the devices I needed so decided not to use the service.

I asked that my account data be deleted. It's the wise thing to do these days with data breaches being almost commonplace.

First red flag was that their privacy policy notes that users can delete their own accounts from account settings, then contradicts itself and says I need to send an email. And indeed, users can't delete their own details. They can't even cancel their account, so I don't know why they would even have this information there.

So I contacted their support via chat and asked that my PII data be deleted.

I have now been told multiple times over 3 days my data has been deleted. Yet, I refresh the pcloudy account screen, I see the message "Fetching details" and up come my details. Very un-deleted.

They wanted a meeting (!) even though I have sent them video of this happening. Meet why? You can clearly see the fetch happening on screen, and you can watch the calls happening in dev tools. Yet they keep claiming my data has been deleted. Even funnier - they communicate this information over chat. Which is inside their app. That I am logged into. Because my data still exists. Facepalm.

Despite being sideways busy, I have given them a professional courtesy by sticking with the comms for 3 days now, pointing out their privacy policy issues & the fact that they don't gel with reality. As for their claim of GDPR compliance vs the experience ... I'd be re-reading the breaches section. There are massive fines for claiming compliance and breaching it, and they are breaching at least 2 articles - possibly more.

I hate posting negative reviews. But having been notified so many times that their backend team insists my data is gone THIS time, and me sending them video clearly showing the data being fetched, I can only think they are being deliberately misleading.

So if you care about your PII information - and they do insist on your mobile number as well as email - here's the heads up I didn't have. Don't subscribe.

pCloudy refuse to delete my trial account. Their rep says they "do not delete accounts". What an awful experience, with a company clearly operating in shady ways.

During my trial it quickly became clear to me that pCloudy did not have support for the devices or the browsers I needed access to. I spoke with Rakesh. I asked him to remove my account as pCloudy do not provide an option for this. At first, he told me it was not possible for an account to be deleted. Then he told me he would need to speak to someone else about deleting the account. Then he told me the account had been deleted despite the fact it was listed as being "temporarily suspended". Then he told me he would get back to me about permanently deleting it but has not.

Never in a million years would I allow my company to use this disgrace of a company.

pCoudy has a huge phones variety, multiple carriers India, US, easy access to phone settings and logs. I was experiencing a bug on some devices I don't have access to. I had already tried some online testing services to no avail, but with pCloudy I created a new account and within minutes I was able to run a test and download a log file with valuable debug information for the device I needed! It's great that they have so many devices available.

It will save lot of money to purchase devices.

They have good features like :

1. Functional Testing of Native, Hybrid App on Real Devices
2. Cross Browser Test of Mobile Web
3. On-Device Performance Statistics like CPU, Memory, Battery and more
4. Insights for easy debugging – Video sessions, Screenshots, Device logs and more
5. Network virtualization Testing
6. Automated Test Run – Selenium, Appium, Espresso, Calabash and Monkey
7. Developer debugging using DeviceTunnel