Pet Cremation Services Reviews 45

Had my pets ashes back and they spelt her name wrong on the scatter box. We were all very upset. Messaged twice today. No reply

Last year when our pet Millie died .. my husband dealt with this sad time . And says the company couldn’t have been more than lovely .. the farewell room was lovely and Hilda was more than compassionate .. (seems terrible that two reviews give you such a bad rating and puts people off .. and I think with covid rules being involved with one of the reviews it’s particularly unfair as even human burials were completely disrupted ) Mille was returned in a beautiful little box with a fresh white rose .. can’t fault the service and incidentally had to keep asking for the account as that wasn’t thrust in your face immediately with many companies ..Raymond and morven Kerr

My Mum booked an appointment on Wednesday for our beloved dog to be cremated on Friday. We arrived for our appointment to find building work was been carried out. We had not been advised about this when the appointment had been made. When we arrived we went into the office and the building had been gutted and alot of builders inside. My Mother and I were so confused we just stood there. Then a woman approached us and very abruptly told us to get out and said what are you doing here. I said for our dog to be cremated and she said well get outside as you cannot be in here because of Covid. My Mother and I went outside and waited for around five minutes for her to come out. We were both so confused that maybe we were in the wrong place. Then a guy with a trolley came around the corner and just stood in the car park. He did not speak to us, then the woman came out and said were is the dog. I said in the back of the car and the guy put her in the trolley. Then the woman told us to say are farewells. I asked her if we could have our pet taken to the Farewell Room which is mentioned on the web site and she said no because of Covid but I think because of the building work there isn't one. We had to say goodbye to our pet in the car park in the cold and wet with both of these two watching us. Not very personal. The lady was clearly stressed and was very abrupt with us both the whole time. There is no compassion and they are extremely unprofessional. Our experience here was so upsetting and I really wish we had never gone here.
When we arrived home we talked about the distressing experience we both had and we decided to call the crematorium to collect our pet and take her somewhere else. We spoke to the same lady we saw and she told us it was too late as our dog had already been cremated. I told her of my concerns and we should have been told when we booked the appointment and she just continued to talk over me and would not listern to me. I 100% do not recommended you take your beloved pet here. They are totally unprofessional and have no empathy for your lose. We were devastated to lose our pet but this has made the experience even sadder and the woman did not even apologise for our distressing time.

If I could rate zero stars I would be!! The information online does not correlate with what actually happens, especially with regard to recent COVID-19 issues. Please do not entertain this company if you love your pet!! Stick to a local alternative to you!

My experience with this company has not been great however I did receive beautiful memory jewellery that I ordered. My dogs ashes were beautifully presented but with a certificate enclosed with another family name on it. On contacting the company I was assured it had been a printing error and another certificate would be posted out. This arrived with no postage so I had to collect and pay for it at the local sorting office. This added further upset to an already distressing time. Human error occurs and I am accepting of that however on emailing head office I had a standard apology in the first instance and 2 further emails ignored. I will never use them again because there will always be a shadow of doubt that it is not my dogs ashes that I have and the customer service is shocking.