I have had two illuminated bathroom mirrors from Pebble Grey. Very impressed with the quality and the method of hanging them - they use a "French Cleat" bracket which is far easier to get accurate th... Toon meer
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Lees wat reviewers zeggen
We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... Toon meer
Ok ordered an LED mirror Easy to order on website - also offered discount Delivery as 2 days and fantastic . Straight forward and no drama . Was worried about potential damage during deliev... Toon meer
Fast delivery, The cabinet looks stunning in the shower room, soft closure doors and a de fogger on the mirror absolutely love this purchase would definitely buy again from Pebble Grey
Bedrijfsgegevens
Geschreven door het bedrijf
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contactgegevens
Unit 7 Speedwell Road, WF10 5PY, Whitwood, Verenigd Koninkrijk
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4,6
Uitstekend
14K reviews
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Very nice mirror with led lights and…
Very nice mirror with led lights and lithium ion battery. Unfortunately it is not a bright enough led to shave by. This was my reason for the purchase initially. I will have to pay an electrician to hard wire a light above this mirror. Comments I read were a bit misleading.
12 februari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for your feedback. We're really pleased to hear that you like the mirror. We're sorry to learn that the brightness hasn’t quite met your expectations for shaving, as we understand how important this was for your intended use.
Your comments are very valuable to us, and we’ll be sure to take this on board when reviewing how we present product details and customer guidance. If there’s anything we can do to assist you further, please don’t hesitate to get in touch with our customer support team.
Kind regards,
Pebble Grey
Nice mirror for the downstairs loo
Nice mirror for the downstairs loo. Very well packaged and super easy to put up.
6 februari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for your lovely feedback! We're glad to hear the mirror was perfect for your downstairs loo and that it arrived well packaged. It's great to know you found it super easy to put up too – enjoy your new addition!
Kind regards,
Pebble Grey
not fitted
i have not fitted them but they certainley look the part. Fast delivery and well packaged as it was glass. Thanks
9 februari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for your kind review! We’re glad to hear the item looks the part and that it arrived quickly and well packaged. As it’s glass, we take extra care with packaging, so it’s great to know that came through. We hope fitting goes smoothly, thanks again for your support!
Kind regards,
Pebble Grey
Grace LED Bathroom mirror cabinet
Bathroom cabinet ordered without any issues, delivered promptly. We are delighted with it.
24 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for your lovely feedback! We’re pleased to hear your bathroom cabinet ordered smoothly, arrived promptly, and that you’re delighted with it. Thanks for choosing us — we really appreciate your support.
Kind regards,
Pebble Grey
Excellent Company to deal with
Excellent Company to deal with. Placed order and item received following day. Unfortunately item was damaged which we reported and a replacement was received the following day. Brilliant service, well done to all at Pebble Grey.
3 februari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you so much for your kind review. We’re delighted to hear you were pleased with the speed of delivery and how quickly we were able to resolve the issue. While we’re sorry the original item arrived damaged, we’re glad our team could get a replacement to you the very next day.
Your feedback means a lot to us, and we’ll be sure to pass your comments on to the whole Pebble Grey team. Thank you again for your support.
Kind regards,
Pebble Grey
What a beautiful mirror
What a beautiful mirror, looks great and exactly what we wanted. Well packaged and easy to hang. Delivery within 2 days
19 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for your wonderful feedback! We’re thrilled to hear that your mirror looks great and met your expectations. It’s also great to know that it arrived safely, was easy to hang, and delivered quickly. We really appreciate you taking the time to share your experience!
Kind regards,
Pebble Grey
Good delivery in sturdy protective…
Good delivery in sturdy protective packaging. Lovely product
7 februari 2025
Antwoord van Pebble Grey
Good morning,
Thank you for your kind feedback! We’re delighted to hear that your product arrived safely and that you’re happy with it. We appreciate you taking the time to share your experience and hope you continue to enjoy your new mirror.
Kind regards,
Pebble Grey
Delivered us a broken mirror three times
Ordered a round backlit mirror and it arrived smashed. I told customer services and I said it wasn't adequately protected (it was just in a bag inside a thin cardboard box) but they still sent a replacement (which was smashed) then they automatically sent us third smashed mirror without giving us a chance to opt for a refund. Incredibly frustrating experience and customer services seemed to have no authority to even help.
22 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
We’re very sorry to hear about your experience and sincerely apologise for the repeated issues with your mirror delivery. Receiving a damaged product is frustrating enough, and we completely understand how upsetting it must have been to receive multiple replacements that were also damaged.
I will certainly pass your feedback regarding the packaging to the product team, however I would like to reassure you that our products/ packaging go through stringent checks before arriving to us.
We regret that this experience caused you so much inconvenience and disappointment, and we appreciate you taking the time to share your concerns.
Kind regards,
Pebble Grey
Item come damaged and only realised…
Item come damaged and only realised after I waited till my bathroom was installed and opened the box 30 day no refund to be aware
10 november 2025
Antwoord van Pebble Grey
Good morning,
We’re very sorry to hear that your item arrived damaged and that this was only noticed after installation. We completely understand how frustrating this must be, particularly given the timing and the effort involved in installing your bathroom.
Our policy requires any damage to be reported within 30 days of delivery, which unfortunately meant we were unable to offer a refund in this case. We appreciate that this policy may not have felt flexible in your situation, and your feedback has been shared internally to help us better communicate and support customers in similar circumstances.
We truly regret that this experience caused you frustration and disappointment.
Kind regards,
Pebble Grey
Damaged Goods/Terrible Customer Service/ - Don't Buy
Sadly, this is not a reputable company, and you should avoid it.
The items were delivered with clear external damage to the boxes. On opening, broken glass was found inside the units, still wrapped, along with damage to glass shelves and side panels caused by internal movement during transit.
I notified the company immediately on delivery and provided photographic evidence.
The internal packaging was inadequate and wholly insufficient to protect fragile components. The damage was clearly not incidental. Because the external damage did not fully reflect the internal issues, and with two electricians already booked, I elected to proceed with installation. The damage was confined to internal side panels and the edges of the glass shelving and was not fully visible once installed if viewing straight on.
It also seemed unreasonable and wasteful to return the units purely to have them destroyed, particularly given the environmental impact this would have.
I supplied pictures of the damage before installation, but they tried to imply that this could have happened during installation. Obviously, I reminded them that they had pictures of before installation, so they stopped that avenue.
I proposed a pragmatic resolution: a 30% refund across the total order of two units, which cost £700. This was declined, and I was instead offered 10% off a single unit, equating to £35, despite clear photographic evidence of damage to both units.
Initially, there was no refund, then, charitably, they decided on £35. So basically, I am being punished for being a decent human being!
Customer support has been dismissive and unwilling to engage constructively. They clearly don’t want to talk to you; they just want to send emails.
These guys do not run like a family business, and I wonder how valid their guarantee will be!
This experience reflects very poorly on the company’s quality control, packaging standards, and after-sales support.
Based on my experience, I would strongly advise against purchasing from this company
19 december 2025
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
We’re very sorry to hear about the issues you experienced with your order and sincerely apologise for the frustration and inconvenience caused.
We fully understand how upsetting it must have been to receive multiple units with internal damage, especially when the external packaging did not clearly indicate a problem, and you had electricians booked for installation. Your concern about environmental impact and practicality in handling damaged units is completely valid.
We also regret that our initial offer did not meet your expectations and that our communication came across as dismissive.
I can see that we have now reached an agreed solution with yourself, and the case has been resolved. We thank you for your patience and for bringing these issues to our attention.
Kind regards,
Pebble Grey
Awful customer service agents Louisa,Evie and Kelly
Like many before me have stated the customer service team are an absolute joke.I purchased a mirror before Xmas and after about a week or being installed by an electrician it became faulty which is not the companies fault I understand so I sent the relevant info and video and they agreed to replace it but unknown to me the 800mm mirror I originally order was out of stock and wouldn't be back in so they said I ordered a 600mm as a replacement LOL (why would I even do that when the holes are pre drilled for an 800) so they said so they said my only option was to send the 600 back for a refund but I didn't want a refund i wanted an 800mm mirror as a replacement which the wouldn't do as the next alternative was £32 more expensive and they wouldn't replace it.i don't think the understand the customer very well as the faulty mirror needs replacing by an electrician when it arrives this already is an additional cost because the 1st product is faulty
Joke of a company which is a shame as the price and product was actually nice
13 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation caused and for the confusion around the replacement options offered.
We fully understand why receiving a different size mirror was not a workable solution, particularly when the original 800mm unit had already been installed with pre-drilled fixing points and required an electrician.
While stock availability can sometimes limit replacement options and cause inconvenince, I can see that my colleague offered a refund so you could then purchase the required mirror.
It’s disappointing to hear that this experience overshadowed what you otherwise found to be a good product, and we’re sorry that we were unable to resolve the issue in a way that met your expectations. Your feedback has been shared internally, as it highlights important areas where we need to improve, particularly around fault handling, replacement processes, and communication.
Thank you again for raising this with us, we truly regret the frustration caused.
Kind regards,
Pebble Grey
Avoid at all costs.
Avoid at all costs.
Customer service is none existent and the delivery service is beyond a joke. Been promised my item on 3 separate occasions and been rescheduled all 3 times.
Finally settled on a refund
13 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
We’re very sorry to read this and sincerely apologise for the repeated delivery failures you experienced. Being given multiple delivery promises that were not met is unacceptable, and we completely understand your frustration.
This is not the standard of service we expect from either ourselves or our delivery partners. We regret that the situation ultimately led you to request a refund rather than receiving your item, and we’re sorry that we were unable to restore your confidence before that point.
Your feedback has been shared internally, as issues like this highlight where improvements are urgently needed in communication and delivery coordination. Thank you for bringing this to our attention, we’re sorry for the inconvenience caused.
Kind regards,
Pebble Grey
Check these products carefully and…
Check these products carefully and unwrap everything, I received a flawed product - a ding out of the top left glass panel which was only noticed when the protective tape was taken off after installation. Customer service refused to exchange the unit or send a replacement panel (they don't make them), as it was outside the 30 day period having been bought as a Christmas present and needed professional installation that could only be arranged in the New Year. Having offered to pay for a new panel or replacement part I was further informed they could not arrange that as they are jobbed out as a whole. Frustrating!
13 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for sharing your experience. We’re very sorry to hear about the issue with your product and the frustration this has caused.
We understand how disappointing it must have been to only discover the damage after installation, particularly given that the item was purchased as a Christmas gift and required professional fitting that could only take place in the New Year. We appreciate that this timing made the situation especially difficult.
Our policy requires that any damage mut be reported within 30 days of delivery, and we regret that this prevented us from offering an exchange or replacement in this case. Unfortunately, outside of this window, we are unable to claim on the manufacturer or courier.
We also apologise for the limitation around replacement parts. As our mirrors are supplied as complete units, individual glass panels are unfortunately not available, even at cost.
We’re truly sorry that this experience fell short of expectations and appreciate you taking the time to raise your concerns.
Kind regards,
Pebble Grey
Do not shop from here.
I have written a review below regarding order number 115923. Yes, Evie has finally responded to my prolonged ordeal (probably because I wrote a review). As if my experience was not bad enough, the response I was finally offered after numerous promises of a fair partial refund was 10%. To offer me EIGHT POUNDS after weeks of inconvenience, sending me two damaged mirrors and wasting my time is utterly shocking. I pointed this out and then I was offered £16 instead. How unprofessional can you be?
I paid £80 for the mirror and as mentioned below, I made large holes in my wall to accommodate it, and despite sending me two mirrors, I remain with a damaged item. To offer £16 out of £80 is so disappointing. And I had to ARGUE once again to be offered that £16. I should have been given atleast 50%. Pebble grey have seen the fault (with the mirror I have returned).
Absolutely disgusting service from Evie and the whole company. Won’t be ordering again.
Also- the festive period delays were not the issue. The issue was Evie repeatedly giving me timeframes that were not true.
8 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning,
Thank you for taking the time to share your experience. We are genuinely sorry for the frustration and inconvenience you’ve faced with order. This is not the level of service we aim to provide, and we fully understand why you are disappointed.
We sincerely apologise for the miscommunication and the impact this had on your time and plans. Receiving two damaged mirrors is unacceptable, particularly given the installation work you undertook in good faith.
We also recognise that the initial compensation offered did not reflect the inconvenience caused, and we regret that you had to push for a more appropriate resolution.
Your feedback has been shared internally, as situations like this highlight areas where we must do better, particularly in communication, quality checks, and resolution handling. We are truly sorry that we failed to put things right in a way that felt fair to you.
Thank you again for raising this. We regret losing your trust and appreciate you bringing these concerns to our attention.
Kind regards,
Pebble Grey
Damaged items repeatedly, no refund.
I ordered a mirror from Pebble Grey 4 weeks ago now (order number 115923). It arrived with strange and permanent damage on the glass (streaks that cannot be cleaned all over the glass). I was very disappointed as I did not notice them until we had already made large holes in my newly decorated walls using the thick screws provided. I contacted customer service and was told to send pictures of the damage. I informed them that I cannot capture the defect in a picture but it is extensive. Anyway, i eventually had the product collected (this took a few attempts as the first collection did not occur which I waited inside my home for all day), and was promised a replacement mirror with no fault.
The new mirror came and had the exact SAME fault. I was gutted. I asked how there had been no quality control and was told there will be now due to two mirrors being faulty (little too late). I was told I could now get a refund but that was not an option for me as I had made holes in my wall for this mirror. I had to settle for a damaged mirror but what is terrible is that I have still not received any refund or compensation for the inconvenience and damaged product I am having to settle for. I have made 5 or 6 phone calls to Pebble grey chasing this (because I kept being given timescales to call back regarding a partial refund and when I did call back, was then told no conversation has yet occurred about my case). Eventually Evie has told me that her manager has said they will not issue a partial refund until they have inspected the damaged mirror (which I sent back 15 days ago).
I find the whole customer service has been slow, terrible and there has been no initiative taken. I have had to call and almost beg for a refund that I am entitled to. I have still not received anything and I am left with a damaged mirror. I regret buying from pebble grey. Please inspect your products and honour your customers by giving refunds where due.
8 januari 2026
Review zonder uitnodiging
Antwoord van Pebble Grey
Good morning
I do apologise you have experienced problems with your item.
I can see this been looked in to today by a member of our team and you have been offered a partial discount to keep the item. This is not our usual returns time however due to the festive period this has been slightly longer.
We hope this is resolved, if there is nay further issues please do contact us.
Kind Regards
Pebble Grey
Good packaging and prompt delivery
Product delivered on time and very well packaged. The instructions are also good, although I would never use the supplied rawlplugs on a plasterboard wall for the weight of the mirror I bought.
22 september 2025
Antwoord van Pebble Grey
Hi Jonathan,
Great to hear the item was delivered on time and arrived safely.
Kind regards
Pebble Grey
Beware, my experience feels like a scam.
This feels like a scam.
Website advertises 'next day' delivery - that's not true if your mirror is being delivered by DX Express. I've waited at home for 3 days, Thursday 18th, Monday 22nd and Tuesday 23rd. On each occasion the tracker map has shown them driving past my door!!!!
I paid Pebble Grey (in full) on Saturday 13th. So much for next day delivery!!! I would like my money back (now) and I would like to charge 3 days of my time - because that's how much time I've wasted.
Update - Thanks for your reply. However I was available on both days they claim to have attempted to deliver. I can assure you no deliveries were attempted and their tracker showed them driving past our house without stopping.
23 december 2025
Review zonder uitnodiging
Antwoord van Pebble Grey
Hi Graham
I'm sorry to hear you are unhappy about our delivery service. I can see the item was attempted on 2 occasions but you were unavailable so they are unable to deliver the item.
Please accept my apologises for any inconvenience caused.
Kind regards
Pebble Grey
Great product
Great product. It looks perfect in toilet area!! Very reasonably priced.
1 december 2025
Antwoord van Pebble Grey
Hi Alan,
Really pleased to hear you are happy with your item.
Kind regards
Pebble Grey
Horrendous customer service
Horrendous customer service . Waited 2 weeks for 2 mirrors to arrive they failed to do so . One member of staff says there being returned to depot one says they don’t know refusing refund until they have mirrors . Why is it the customer suffers ? Shocking service
26 november 2025
Delivery day didn’t happen
Delivery day didn’t happen, we don’t know who was at fault. Most importantly the mirrored door hinges had screws missing. There were a few minor things including the instructions were so faded we needed a magnifying glass
1 december 2025
Antwoord van Pebble Grey
Good morning,
Thank you for taking the time to leave your review.
We’re sorry to hear about the issues you experienced with your order. We appreciate your patience regarding the missed delivery day and understand how inconvenient that must have been.
We also apologise for the missing screws on the mirrored door hinges and the poor quality of the instructions, this is certainly not the standard we expect for our products.
Your feedback has been passed on to our quality control and packaging teams so these issues can be reviewed and addressed. If you haven’t already, please do contact our customer service team, who will be more than happy to arrange replacement fixings or clearer instructions for you.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Kind regards,
Pebble Grey
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