Ich habe ein Parfum gekauft und Flüssigseife. Der Duft ist so schwach, als wäre da etwas bei der Produktion nicht richtig gelaufen. Das Parfum verfliegt schon nach 5 Minuten. Ich hatte genau dieses Pa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Came home from a week away to the most gorgeous surprise from @Pecksniffs—two beautiful candles, sent in response to a little feedback I’d shared. I wasn’t expecting anything, let alone this fragran... Toon meer
Bedrijf heeft geantwoord
My first order! Excellent service. Fast delivery and very pleased with the items delivered. One of the pumps was broken upon arrival and the company immediately forwarded a replacement. I shall de... Toon meer
Reported a faulty candle by email and customer service acknowledged immediately and sent a replacement candle in the post, received the next day! Candles are excellent quality, perfect balance of aro... Toon meer
4,4
Uitstekend
120 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Easy online ordering and fast delivery
Easy online ordering and fast delivery. One thing I think should be considered is the amount of packaging used. Over the top and not necessary. Even after all the packaging the product box itself was damaged but thankfully the product was ok. Maybe more care is to be given to the
actual product and it's original packaging before boxing up for delivery.
All that being said I would still order from the company and hope constructive criticism is taken into account and changes made.
2 augustus 2025
Antwoord van Pecksniff's
Thank you for taking the time to share your feedback! We’re so glad to hear that you found ordering easy and that your delivery was fast.
We also appreciate your constructive comments regarding the packaging. We’re continuously reviewing our packing process to strike the right balance between protecting our products and being environmentally conscious. Your point about giving extra care to the product and its original packaging is very valid, and we’ll take it on board as we make improvements.
It means a lot to hear that you’d still order from us despite the issue, and we truly value your support.
Perfect!
Ordered, kept informed of delivery date/time and received.. all in all smooth transactions!
25 juli 2025
Antwoord van Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear that your order and delivery went smoothly and that you felt well-informed throughout the process. 😊
Your support means a lot to us, and we look forward to delighting you again soon!
Warm regards,
Antwoord van Pecksniff's
Dear Sherri. This is Pecksniff's Senior Management here. we are sorry that were not happy that you had not received you order that you placed on 1st August. having tracked through your shipment, I see that it was delivered on the 13th August. Although you may feel that this is a long time for International Delivery, this is within the parameters detailed within our shipping policy, of 10-15 working days for international shipments. https://www.pecksniffsshop.com/shipping-returns
Once a package has been collected from us by our International Carrier, we are very much in their hands with regards to delivery times. We hope you enjoyed you product, but if you have any queries please do not hesiate to contact us at customer.service@pecksniffs.com
Antwoord van Pecksniff's
Thank you for your kind words! We’re thrilled to hear you’re happy with both the product and the speedy delivery. 😊
We truly appreciate your support and look forward to serving you again soon!
A little disappointed
Well I love your products but mine arrived in a big mess. My front porch was covered in soap. It did smell good I will admit but it was a mess to clean up and the product was ruined. I don’t think it was properly packaged. But it could have been the delivery company.
28 juni 2025
Antwoord van Pecksniff's
Hi Suzie. This is Pecksniff's Senior Management here. I hope you are well. I am reviewing Trust Pilot, and have come across your review. Perfectly Understandable as to why you gave a 3 start review, but more my concern is that I am unable to find any communication relating to your issue on any of our channels. Did you contact the team about this, and was the issue resolved for you please? please do get back to us on customer.service@pecksniffs.com
We look forward to haring from you soon.
Lovely product and great service.
2 juli 2025
Antwoord van Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying both the product and our service. 😊
Your support means a lot to us, and we look forward to delighting you again soon!
Citroen & Grapefruit Hand wash set - lovely
Quick delivery (although a bit expensive), well packaged, lovely Citroen hand wash set for my Mum's birthday which I know she'll love
6 juli 2025
Antwoord van Pecksniff's
Thank you so much for your kind words! We’re delighted to hear that you love the Citron & Grapefruit Hand Wash set and that it’s going to make a perfect birthday gift for your Mum. 😊
We completely understand your comment about the delivery cost. Please note that the shipping fee reflects what we are charged by our courier partners to ensure fast and safe delivery, especially for carefully packaged items.
We truly appreciate your support and hope your Mum enjoys her gift!
I had written a letter
I had written a letter
Enclosing a sample of the scent which they gad produced before, but never got an acknowledgement of my letter.
28 juni 2025
Antwoord van Pecksniff's
Hello Mary. Could we please ask as to where you sent your letter with fragrance enclosed. We have 3 associated addresses; the manufacturing site, the shop in Brighton, and the registered office which is the business address registered with Companies House. However, Customer Services are not located at any of these addresses. The best way to contact us is by email at customer.service@pecksniffs.com
Antwoord van Pecksniff's
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the product and that our service met your expectations. We look forward to serving you again soon!
This is my second shipment and in both…
This is my second shipment and in both cases a bottle of bath wash is broken. I love your product but it seems like it is not working on the shipping
1 juli 2025
Antwoord van Pecksniff's
We’re very sorry to hear that this is the second time your order arrived with a broken bottle. We completely understand how frustrating this must be, especially when you love our products.
Please know that we are actively looking into more efficient ways to ship glass products overseas, as unfortunately couriers can sometimes mishandle items despite our careful packaging.
We also noticed that we haven’t received any communication from you regarding this issue through any of our channels. The best way to reach us directly is at customer.service@pecksniffs.com
so we can assist you promptly and make this right.
Your feedback is very important to us, and we want to ensure your experience with our products is always a positive one.
Great quality perfume brilliant price
Great quality perfume brilliant price. Get some while it's available delivery spot on . Really good traditional company
28 juni 2025
Antwoord van Pecksniff's
Thank you for your wonderful feedback! We’re delighted to hear you’re enjoying the perfume and that our service met your expectations. We truly appreciate your support and kind words about our company. We look forward to serving you again soon!
My purchase order on 06/14/2025 was…
My purchase order on 06/14/2025 was directed to the wrong address in another city I paid the full amount plus an expedited delivery! Contacted FedEx they replied that the delivery address was a mistake made by Pecksniff. Still waiting for this purchase to be resolved.
14 juni 2025
Antwoord van Pecksniff's
Dear Brenda. This is Pecksniff's Senior Management here. We are sorry to hear that your experiences with Pecksniff's was marred by the lack of service form FedEx. Having investigated the circumstances surrounding your order, it was established that the fault fell directly to FedEx despite them advising to the contrary. A full refund was issued to yourself. We hope that this incident does not deter you from wanting to experience Pecksniff's in the future.
Disgusted with pecksniffs for a number…
Disgusted with pecksniffs for a number of reasons!
Firstly, my order had turned up damaged and the contents had all leaked in the box. I received bottles half full.
Secondly, I queried the advertised discount that wasn't included in my order.
Thirdly, I got in touch with customer service but got zero response.
19 juni 2025
Antwoord van Pecksniff's
Hello Rob,
We’re very sorry to read about your experience and the issues with your order. We’ve checked all of our communication channels and unfortunately have not received any message from you regarding this matter. Can you please confirm how you got in touch? Also, could you kindly confirm what discount you are referring to so that we can look into it further?
If you could also send us images of the damaged items to customer.service@pecksniffs.com, we will be more than happy to rectify this for you.
We sincerely apologise for the inconvenience caused and hope to resolve this promptly once we hear from you.
Kind regards,
The Pecksniff’s Team
Fast delivery
Fast delivery, good price, secure packing, with tracking . Trusted website
25 juni 2024
Review zonder uitnodiging
Antwoord van Pecksniff's
Thank you for your kind feedback! We’re delighted to hear you had a smooth experience with fast delivery, secure packaging, and tracking. Your trust means a lot to us, and we look forward to serving you again soon!
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