Peet's Coffee Reviews 53

My experience is strictly with the companies Customer Experience Advocate dept, not the coffee. We purchase over 10 boxes of 5 individual boxes a month on Amazon and sometime they are delayed and we will go to Publix and get what we need. Well my son happens to pick up a box at Publix while we waited for our Amazon delivery and much to out surprised when he opened the box there was yellow capsule inside with the red ones, we buy Cream Oscura no 9. I wrote an email to the company and they kept asking for more and more info like if we had painted the capsule yellow. Not even a courtesy pack of coffee was sent to us. They need more business etiquete. I went to Publix and look at the boxes NON had yellow capsules inside by the pack window,
Meaning they don’t sell the yellow capsules it as a packing error at the factory. They kept asking for pictures I sent them they wanted numbers and I honesty open the packages place them in a glass case and dump
The cardboard boxes. I am very disappointed in the customer service and customer appreciation of Peet’s marketing dept. It was a real eye opener for me to see corporate america at work. I worked many years ago in NYC with coffee and that the biggest profit ever. So they can’t fool
me and our coffee was imported from Colombia and Coban Guatemala. Specially the one from Guatemala doesn’t turn acid while sitting on the warmer all day it’s an incredible smooth delicious coffee. So shame on Peet’s this is the person that wrote back to me:
Jangam Yashwanth Babu
Customer Experience Advocate | Peet's Coffee & Tea | Mon-Fri 6 am-6 pm PST | 800.999.2132
In fact we stopped buying Peet’s actions like they are a turn off to consumers. And never got back to me with an apology or resolución.
Ex Peet coffee lover

I was disappointed with the service I had here today esp after tipping 20%. A woman with short hair and glasses was in particularly unhelpful.

I came in with three kids - one in a pram. Ordered all of us drinks and cakes and was unable to take everything outside as they had run out of trays and were unable to provide me with one. Bearing in mind I had all the kids drinks and treats as well as my own and a 2 year old in a pram. Since they couldn't provide me with something to carry everything out at once with, it meant leaving the kids at one point which is not safe. When the woman said they did not have trays I politely asked in that case could they help me bring the coffees outside and she refused to due to there "only" being two staff present.

There was two orders after me- hardly run off their feet! If two orders makes it too hard for them to dash out for 10-15 seconds and help someone who has just tipped them 20% then she probably is not equipped for the job. This can be done when the two orders after have been done- it's not rocket science!

Having worked in hospitality for years this service was poor and came across as just plain lazy and incompetent. I have personally handled much busier places on my own and was running food and drinks to boot- I know when people are too busy and when to give them grace and this was not it. It gave off that these people won't move an inch for a customer if they don't have to which is also sad to see. Her attitude was very false, saying sorry passive aggressively and unwilling to help or find a solution. She was just not bothered to help and was trying to get rid of me. When did everyone become so rude and inconsiderate that we can't do the bare minimum to help ppl out, esp with kids involved?

Won't be coming back and will be telling ppl not to come back either. Really wish I just asked for a refund esp the tip I gave for terrible service. Do better

Ordered and paid Nov 28. Received Dec 19.
I can understand delays in shipping but I do not accept the pushy way they maneuver customers to sign up for auto delivery. I tried to re-order 2 bags of coffee for $47 and they tell me I need another $1.20 for free shipping. I didn’t see anything for sale at that price.. So 2 bags for $55? I don't think so and when I checked reviews I found many unhappy about being tied into auto delivery. I don't like the way they conduct business.

I go here for coffee everyday. Very enjoyable

I wish i can give them 0 stars. The customer service is terrible. I purchased a Lors Coffee machine and they were great. Peets bought them and did not even notify customers that their subscription would be canceled. I have been trying for months to buy coffee from Peets and it is out of stock everywhere. I have called numerous times and they say will be available tomorrow. Nobody from customer service calls you back. Terrible company do not buy PEETS.

Peet’s Coffee is super tasty. The website is easy to navigate and shipments have always come on time. This is my favorite coffee!

I wish there were ZERO STARS. Horrible Service. Horrible Privacy handling of data. Endless emails despite multiple unsubscribes. No way to change your email so you can control it. No way to delete your information. Customer service phone line only offers options for purchases, no general customer service. I HATE PEETS and will never shop there again.

I was a sometimes Peet's coffee drinker until I got an espresso machine and discovered the joy of making my lattes with several of Peet's dark roasts! Unbelievable flavor...why buy a $5 latte when you can make your own and it tastes amazing. I have a Peet's subscription and love that it has the flexibility to delay, change, or skip shipments. Plus when they have items on sale of offer discounts, you can often get your regular product or another added on for the discounted price and have it shipped for your next delivery date. LOVE PEET'S!

Peets online website didn't fulfill my first-time order at all. The customer service rep (possibly an AI-generated bot) claimed they were working hard to fulfill the order. Peets' website claims the usual shipping time is 2 business days but busier times would get an arbitrary, undefined longer shipping period. I waited 5 business days and, since they could not promise to ship within 10 business days, Peets cancelled my order. Peets is owned by a large multinational company, so maybe that explains the lousy service. I decided to order much better coffee from a small business vendor.

Terrible Online Order Management. No follow-up emails telling you the shipment is on its way with a tracking number. Online Order shipments take up to 10 days for fulfillment. Confusing and incomprehensible order page for subscriptions or immediate orders.

I first got Arabian Mocha Sanani in a Peet's coffee shop. I went on to mail order it because the shop could rarely get FRESH roasted beans - it is now not available in the shop. Peet's has change their definition of fresh roasted, and now send me beans that were roasted a week before they ship them to me, so I now get beans that are 10 days or more since the roast date - most recently they shipped me beans on 4 Oct that were roasted on 24 Sept and I got them on 8 Oct. Those are old beans, no matter what they say about the packaging keeping them fresh. The crema, for example, is notably less 8 to 10 days after ROASTING, not after I open the package and the really wonderful flavor highlights are gone by then at most 14 days after roasting.

Recently their fulfillment has gotten worse: I had a once a week subscyaription. I received one week's over a week late, and the next week's on the following day - so no coffee for 2 weeks, and then 2 pounds in 2 days.

This is a review of Peet's Big Bang medium roast whole bean coffee. I purchased a 10.5 ounce bag that was on sale for $8.99 US at my local Meijers. Regular price is $10.99 US.. This coffee came packaged in a light weight resealable Mylar foil bag with a standard degassing valve. The package had very little information about the coffee inside, roast type and basic brewing instructions and expiration date. This is a blend of Arabica beans. Upon opening the bag the fragrance of the whole beans was pleasant, sweet and coffee like. Inspecting the beans I found a high-quality bean roasted to a medium roast in my opinion. This coffee had an expiration date of 5/2025. I ground 50 grams to my normal one notch course of medium on my Bodum Bistro burr grinder, again this coffee had a very pleasant fragrance. This 50 gram dose was brewed with 1.2 liters of cold filtered water in a Cuisinart Pure Precision CPO-850 automatic pour over coffee maker.
The aroma from this coffee while brewing was almost non existent. Upon cupping I found this coffee to have a similar aroma, tasting this brewed coffee I found virtually no acidity, and a pleasant but not heavy mouth feel. This coffee was smooth on the palate but I found it to have very little actual coffee flavors...it was quite bland. The SCA rates coffees with a cupping score of 80 or higher as specialty grade coffees. Using their scoring system I rate this coffee at 78. Peet's is considered by most as the originator of the second wave coffee movement...the introduction of specialty coffee. As many of you may know my benchmark for coffee blends is Eight O'clock Original whole bean. This Peet's blend has a long way to catch up. While I could not find anything to dislike about Peet's Big Bang, I really could not find anything to like about it either. At a price on sale of 86 cents/ounce or $13.75/pound this is quite expensive for coffee that is less than mediocre, let's say I was underwhelmed...very underwhelmed. Who is this coffee for, anyone who has money burning a hole in their pockets or someone who is a name dropper. I seriously can not recommend this coffee, it was a huge disappointment and is not worth the money spent.

Order was never shipped. Company never responded to Customer Service email inquiry. Expected a better experience from a premium coffee company.

Peet's coffee bags can not be recycled. From user friendly, easy to manipulate, long lasting,recyclable brown paper bags, Peet's has chosen heavy, difficult-to-bend-and-manipulate one-time-use heavy plastic bags. No more choosing how much coffee you buy. One pound bags are the only option.
I have begun my search for another coffee to use in my daily cappuccino.

I'm a longtime fan of Peet's wonderful coffee. It's my go-to daily coffee. I typically buy the bags of beans at the grocery store and grind them at home. For something different, I decided to try the ground Honey Almond Peet's. My honest feedback is that it's terrible. The taste is so disagreeable that I couldn't even finish my mug- full. In fact, it gave me a bit of a stomach ache from the smell and the flavor. I won't stop drinking Peet's, but now I know to stick to my usual and not experiment with one of their new creations!

My husband have been loyal keurig customers since the machines were invented. We order all k cups from them. After a CA trip where we experienced Peet’s we switched over to Major Dickason’s. They have been excellent until the last few months. I was schooled by Keurig that the top of each k cup should be swelled up a little and now none of the Peet’s are, even those from the grocery store. It also tastes bitter. I called Peet’s, no prompt suited my purpose so I just picked one. The young man heard my story and said, “Oh, you are talking about HOT beverages…we just have cold ones here…let me give you that direct number.” It turned out to be Keurig! What is going on? They led me in circles, criticizing the water, the machine, the usual. I have gone back to Green Mountain…a shame.

Purchased Peet’s whole bean from Rosauers Spokane Valley 13OCT23. It was on sale so I should have been alerted // this coffee had to be well in excess of a year since roast as the soap taste was so powerful it made me nauseous. Obviously an inventory dump. I dumped it in thie trash this morning. There is a reason Peet’s does not provide a roast date. Caveat emptor.

I'm sitting in Peet's Coffee on 3rd Avenue in San Rafael opposite the Whole Foods and the server kind of entitled. While was talking to her doing my order trying to choose a pastry and a girl came through the door and cut the line and she took the her order before taking my order. I see this from time to time women taking preference over men to serve first. Her name was Jenjer. I'm so over this disrespectful treatment of men. Good luck

It's a sign of the times, now owned by Germans, Peet's Customer Service has gone to hell. After my order was delayed for weeks I cancelled it. I reordered online (horrible website) and bought a pound at a nearby store. Next they delivered BOTH orders. Calling or online Customer Service sends you to India. It was awful, they would not take back the cancelled order, even though their website confirmed the cancellation. They did take back an order mishap years ago but no longer. Now after 40 years I'm no longer a customer.

Had £32.33 attempted to be taken out of my account. Have no knowledge of this company, never heard of it or used it - and looking at the reviews this is obviously common. Customer services were of no help.