Pentagon Motor GroupReviews 

No-one in the sales team answering the phone the two times I tried to call was my first warning sign. I nevertheless drove two hours to Lincoln to view a pre-registered car, liked it, and the next day sold my old car and arranged a car loan. Then I noticed the feedback - 2.5 for Pentagon Lincoln on Trustpilot and a shocking 60% of the reviews are 1*. Given that dire feedback and that I would be totally exposed living two hours' drive away if there were anything wrong with the car, I asked the salesman how he could put my mind at rest. I suggested e.g. have a new car salesman go through all the features with me to check everything works, a 7-day money-back guarantee, or explain how they would help if I found later e.g. a manual were missing when I can't even get through on the phone. He didn't call me back that day to take the deposit, then the next day emailed me to effectively say no to all of those. Pentagon Lincoln are not serious about leaving their customers happy. A lucky escape.

I just bought a chery tigo 8 summit from pentagon chery. The experience was incredible from start to finish. Kert went beyond to make every step a smooth experience. They were honest. They were kind. All the family LOVE the car. Highly recommended.

Callum’s service was very good. Kept me fully informed and sent video of the car I was interested in.
Travelled down from Scotland to purchase car and Callum picked my daughter and myself up the next morning from the hotel we stayed in.
However, when we went to drive car away from the forecourt the petrol was on the red! I was not really happy with this. Being in a strange town and having to go and find a petrol station. Luckily there was one not too far away.
Another point, the car had been valeted but there wee still stains on the upholstery which initially I did not notice until I drove the car away. On returning home I bought cleaner and managed to get the stains off. My question is why was this not done prior to purchasing the car!
I paid a lot of money for my approved car, it being only a year old. Would have expected:
1. At least some petrol in the tank
2. The upholstery to be cleaned better

Brand new vehicle with issues. Booked an appointment through my lease company. Pentagon agreed to the next Monday. Shortly after and with no warning they pushed it back to the Monday after. Eventually got a date we could do. They kept the car in all day from 9am and only greased up the gear pedal. I’m not sure why greasing a pedal takes 8 hours.

Unreliable, and slow.

To add to this, the issue was not resolve as the symptom reoccurred less than 24 hours after getting the car back. The car is less than a month old. The service centre here clearly didn’t do appropriate checks.

Collected my new Mazda yesterday from Pentagon Mazda in Lincoln and Connor Prince from sales. A wonderful experience from relaxed and knowledgeable staff all round. Love the car! Special thanks also to Kevin Marshall for his help and guidance regarding the service plan,

We went to look at a new vw golf, and part ex our old one . The one we were going for was a hybrid gte. When we arrived we were met by a young lady called Olivia, straight away felt at ease and no pushy sales talk. She took us for a test drive and we liked the car but she still wasn't pushing us to buy ,she left it down to us to see what we wanted to do. We had a few problems with our V5 for our car but there was no stress we we're still able to pick the car up within a couple of days. Thanks Olivia

As a client I have been ignored, they always on the meeting, is very hard to contact them.
Car was prepared to sale for two weeks and arrived with engine fault.
ENGINE FAULT
NEEDS REPAIR
Suspicious was the fact that the car was delivered by driver who actually drove it to my address, I was pretty sure it should be delivered on another vehicle designated for car carrying.
On the hood I found paint chipping and now I am concerned because on the advert dealership didn’t mention any imperfections related to the age of the vehicle.
Simply saying It could happen on delivery process when car was driving on the road.
Best part of this ridiculous invent goes now-
When I contacted Kiam from Vauxhall Loughborough to tell him about my disappointed he comes back to me with idea of contacting RAC breakdown cover to find out what the issue is,
But they don’t provide you with the service where engine warning light goes on.

What can I say? This has been far and away the best car buying experience I have ever had.
No high pressure sales pitches. Just a nice relaxed atmosphere, where everything is made easy for you.
This process was helped along the way by the excellent Amy Draper, professional and courteous throughout the process.
I received a better than expected part exchange deal plus the purchase price was amongst the lowest in the country for a very high spec vehicle.
So as you can tell I'm very happy indeed with my new vehicle. I would recommend Pentagon Ford in a heartbeat.

My car a citroen c4 space tourer reg FT19AVD went in to pentagon motors for an urgent recall for the cam chain on January 12th, having been passed as ok we went on holiday to Spain on January 25th, we set off for home on March 3rd, on March 4th the cam chain broke. The car was repatriated and went to pentagon motors on April 13th the repair work is to be done under warranty but nearly 3 months later we still haven't got our car back or even a date for the repairs. I am 70 my wife is 80, i think the service we received is disgusting

The purchase of my car was very smooth and staff were very helpful. A few weeks later I found that the air conditioning did not work at all. I telephoned the sales team and they said to get it repaired at a local garage and claim the repair cost back. I have since telephoned and emailed the garage several times (at least 8), rang and emailed the complaints department a total of 4 times and no one is able to tell me how to claim the money back. I am either assured someone will get back to me or just ignored completely. The warranty is totally useless.

Just to update - after posting this review my complaint was resolved quickly and fairly - thank you.

Top place for a car tim scott from this dealership goes above and beyond for you big discounts tank of fuel and customer service top notch
Thankyou again tim

To be honest I found them at first to be okay but as time went on the true colours came through the staff are not as they should be you get the impression that you are a nuisance to them. There was one in particulrly I don't want to use his name but we went in there to have a look at a brand new car because we are of an older generation and we were looking at a petrol hybrid because as I have mentioned we are of a older generation we needed to find out a little more about the car we were told if you don't understand about petrol hybrid don't order one well to be honest we really didn't expect that answer. And to the service manager he came across very arrogant and quite patronizing when we went in with any problems we had so we have decided to find another dealer although for us its an hour drive but we would rather be treated in a much better manner and we have been at Nunns of Grimsby couldn't thank them enough

"I am writing this to warn other drivers about the poor quality of workmanship and lack of accountability at Pentagon. My parter brought a second-hand vehicle back to their workshop for repair work just two weeks after purchasing it from them. To complete this repair, their technicians had to disturb the lower engine splash guard covers.The vehicle has now undergone its first MOT since then, where the tester officially noted that the under-flaps are completely missing. The car is driven very lightly and has covered less than 5,475 miles since Pentagon worked on it. He checked the undercarriage immediately: there are absolutely no scrapes, impact marks, or signs of road damage underneath. The panels did not hit anything; the fasteners were simply not secured properly by Pentagon's technicians, causing them to vibrate loose and fall off over a very short distance. When he raised this, Pentagon issued a 'final response' denying liability, using elapsed time as an excuse. They effectively admitted to disturbing the panel during the repair but refuse to accept accountability for failing to secure it safely upon reassembly. Under the Consumer Rights Act 2015, a dealership must provide goods and services of satisfactory quality, even on a second-hand vehicle. Because they refuse to fix a clear error, we are now forced to escalate this case formally to the Motor Ombudsman. I advise anyone buying a used car or getting repairs done here to check underneath their vehicle before driving away."

I took my Dacia spring brand new car because the GPS screen is not working properly and get switched off while driving yesterday at 8am? They sent message there is nothing wrong with the car
I rang th and explained the issue for.the THIRD time? They told the engineer couldn't find anything wrong and just to keep eye on it!! What a useless service. By the was i got my car in March brand new zero milage ! I couldn't believe this poor customer service

I purchased my Vauxhall Grandland from Pentagon Vauxhall Derby in August 2024 and, unfortunately, my experience since then has been extremely disappointing. During my ownership the vehicle has required a number of warranty repairs and, following a cam box oil leak repair in January 2026, the situation deteriorated significantly.

Following the cam box oil leak repair, the vehicle immediately felt down on power compared to how it had driven previously. I reported this concern shortly after collection, however the issue remained and the vehicle subsequently went on to suffer three separate breakdowns. During this period the vehicle underwent extensive investigation and repair work, including DPF replacement, injector replacement and further engine-related diagnostics, whilst spending extended periods back with the dealership.

The vehicle remained with Pentagon for long periods of time whilst various investigations and repairs were carried out. During the most recent investigation I was also advised that high oil pressure had been identified, adding further uncertainty as to the underlying cause of the repeated failures. Throughout this process, I was repeatedly left without my own vehicle and experienced significant disruption to both my work and personal life.

To be fair, a considerable amount of time was clearly invested by the workshop team in attempting to diagnose and resolve the issues. Loan vehicles were provided and extensive road testing was carried out before the vehicle was eventually returned to me. I appreciate the effort that has gone into trying to resolve the matter.

However, I was disappointed with elements of the customer service I received. On several occasions emails went unanswered, requiring me to repeatedly chase for updates and responses to questions I had raised. I often found that the specific concerns I was raising were not being addressed directly, despite the seriousness of the situation and the repeated breakdowns.

One particular frustration was when I reported visible black smoke from the exhaust following the repairs. My concerns did not appear to be taken seriously until I returned to the dealership and demonstrated the issue in person, at which point I was advised that the vehicle was not behaving as it should and required further investigation. This ultimately led to additional repairs being carried out.

I was also disappointed with the handling of the loan vehicles. On more than one occasion I was simply handed the keys with little or no explanation of the vehicle's controls or operation. One of the vehicles supplied was an automatic, which I had very limited experience driving. No demonstration or handover was provided and I was left to work out how to operate the vehicle myself. Whilst this may seem minor, after already dealing with the inconvenience of breakdowns and extended periods without my own vehicle, it added to an already frustrating experience.

Following the third breakdown, which occurred shortly after the vehicle had been returned to me, I felt there was very little empathy shown for the disruption I had experienced. Having been recovered multiple times, spent weeks without my vehicle and experienced considerable inconvenience to my work and family life, I expected a more customer-focused approach.

The most disappointing aspect, however, has been the handling of my formal complaint. I submitted a detailed complaint on 30 April 2026 outlining my concerns and asking for clarification regarding the root cause of the breakdowns, the repairs that had been carried out, and whether the underlying issue had ever been conclusively identified. Despite multiple follow-up emails, telephone discussions, and repeated requests for clarification regarding the root cause of the breakdowns and the repairs carried out, I have still not received a substantive reply. At the time of writing, it has been over five weeks since my complaint was submitted.

After experiencing three breakdowns, multiple recoveries by the AA, prolonged periods without my vehicle, months of uncertainty and a significant loss of confidence in a vehicle that I purchased from Pentagon less than two years ago, I do not feel it is unreasonable to expect a clear explanation and response to the concerns I have raised.

Whilst I acknowledge the effort that has gone into investigating the vehicle, the lack of communication regarding my complaint and the absence of any meaningful response have left me feeling extremely disappointed with the overall experience.

Disappointing levels of service and customer support!

My daughter bought a new Ford Puma on a PCP from Pentagon Ford St Helens in September 2025, which within the first week of ownership developed issues with the 360° camera system. This was notified to the dealership who at first didn’t return the any calls, when contact was finally made the car was booked in for inspection. Once booked in it took nearly 7 weeks to fix an issue, however further issues with the camera system occurred within 10 days of the repair. The vehicle was booked in again, the service department then proceeded to inform my daughter that “there wasn’t any fault”, this is despite my explanation and presentation of pictures to support the issue. Pentagon service then conceded that there was an issue which then took a further 2 - 3 weeks to resolve.

The biggest frustration I experienced was that the lack of understanding by the service department in not listening to the list of faults that were present on the vehicle, constantly interrupting when you were explaining what the issues are, at one point I had to show both the Sales and Service what the functionality of the 360° camera system should display, both on a car in the showroom and the Ford sales information.

This coupled with the lack of progress updates on the vehicle, similar responses to other Trustpilot reviews I have seen whereby, “the technician is on holiday/on a course/busy/waiting for Ford Master Technician etc.” were conveyed to me or my daughter.

During the initial issues I requested that the dealership to take the vehicle back and supply a replacement as the vehicle was faulty from new and not fit for purpose, however I was met with a complete brick wall from the sales department, hiding behind comments as “we are not Ford” or “you need to contact Ford Credit as the car is not financed through Pentagon” at the same time saying “we are on the customers side” and I should “contact Customer Services”

I contacted Pentagon Customer Services as suggested, all they did was send the complaint letter to Pentagon St Helens for them to respond. The response was they were working on the car as they were required to do and wouldn’t replace the car. It’s like giving a student their own assignments to mark, hence no resolution from the dealer or customer services.

Looking at previous Trustpilot reviews on this dealership the response from Pentagon Customer Service is typically “we’d like the opportunity to review what happened in detail and address this properly……” Our case is 8905 for you reference.

The vehicle has now been rejected through Ford Credit, as of end of April 2026 however due to the lack of empathy and customer support by Pentagon Ford St Helens my daughter is now without a car.

The only positive during this whole experience was that my daughter was supplied with a courtesy vehicle during the period that her vehicle was off the road, but this was not the vehicle and specification she was paying for, nor did it reduce the amount of mental stress my daughter experienced.

I booked a Fiat motorhome for warranty work at Pentagon commercial repair centre in Middleton. On arrival at reception, l was informed that they did not repair motorhomes and the Pentagon call centre was at fault for making this error. No assistance was offered by the reception to resolve the issue or rebook elsewhere and their response to the customer was to blame the Pentagon call centre.

On return from a wasted journey l contacted Pentagon call centre who apologised for the error and supplied an email address to which l submitted a formal complaint. I have yet to receive a response.

This company are listed as a recommended repairer of motorhomes by Fiat Professional. They accept your booking then on arrival inform you they won't repair your vehicle and decline to answer any correspondence relating to their appalling lack of service and communication.

If you are considering arranging a booking with this company you have now been warned.

Customer reply to Pentagon's response 1/6/26.
Dear Pentagon,
You already have my full contact details on your system from the booking that was made and the formal complaint that was submitted immediately afterwards. Please do your job properly and contact me instead of asking the customer to waste more of their time chasing the dealer via this forum.

Just purchased my new Renault Clio iconic espirit alpine hybrid from Max Lawson .
It was nice to deal with a true professional gentleman who was knowledgeable and honest about this car and had a great understanding of my requirements.
The whole experience was refreshing as their are so many unprofessional people in car sales and I should know as I was in this trade many years ago
I can thoroughly recommend this company. This is my third Renault Clio and totally recommend this brand

My Octavia car had a insurance repair for bodywork, Darren and the team did a great great job, a good customer service from Darren as well, very genuine and helpful member of staff. Thanks.

Callum was very helpful and gave us the space to look around the cars before we chose what we wanted to test drive. Customer service was second to none, would definitely use again.