Pepperells Solicitors Reviews 68

Used these for a family court issue through legal aid and they were appalling. Gave no decent advice and lost the case despite having evidence supporting it. Poor service, no compassion and communication is next to zero, chasing all the time. Showed little interest at court and just advised to give the mother what she wants. Definitely not a solicitor that supports justice for fathers who have been abused, or children having a father in their lives.

Appalling service poor communication and just found the solicitor to be unprofessional and lacked any empathy
Wish I had read reviews beforehand
Please do your research
Very sadly had serious consequences for my son

instructed Pepperells to transfer a property from a family member’s name into my own in February 2024, by January 2025 i had paid in full and was told all the work was complete and just needed to wait for the updated title from Land Registry to be sent. it’s now July 2025, i’m in the process of selling the property and buying another and turns out the work was never done! my money was taken and i was told everything was all done by 3 separate staff when it wasn’t, there was still paperwork i needed to have signed and work they needed to do before land registry could amend the title. i paid them in full for work they didn’t do and decided to just abandon. 17 months later and the work has finally only just been done but only from me reaching out to the firm myself after finding out it wasn’t done in the first place - awful process too, very little communication and needing to chase for updates with no response for over a month at a time. now raised a formal complaint as its delaying my house sale/purchase process and threatening the sale, it’s taken 6-weeks to receive a proper response from the firm only to receive an insulting ‘goodwill’ offer and asked to remove my review. absolutely awful company, wouldn’t recommend at all, lots of hidden fees also!

This is a very generous assessment, if no stars were available I would have entered that.

I contacted this company during the pro bono will month in March, as I wanted to leave something to one of their charities. They had an associate contact me, who does not seem to be legally qualified and who never got back to me from 18 March. Their Head of Private Clients contacted me today - four months later! I have no intention of having anything else to do with them and would definitely tell all my personal contacts to avoid them.

Update to my previous review.
They still did not progress. And they negatively impact people's life with their delays which has no reason. They create such big issues, it's just incredible.

Took my money to write a will. Incompetent and arrogant. They refused to implement phrasing which was in my previous will. They refused to return my money. Stay away from them.

Industrial accident claim.
As all solicitors, ridiculously expensive.
Very slow response time when time critical claim, tho they did get extension. Days waiting for responses and very few updates. Willing and pushing to take first offer when the counter claim is proven as utter bs and or irrelevant.
Definitely would not use again.

So far is bad..I'm sorry I did not check reviews, they are so slow, 2 weeks since the property search came back and he still did not act on them. Trapped in the buying system..crap conveyancing company, Malcolm Robinson is our conveyor

Never use this firm if you want to sell a property. They’ll cost you more money, sales will fall through and they’ll play pass the parcel with you.

what went right? nothing!

If I'd just used this firm for some basic conveyancing, I'd perhaps have given them three stars: not impressive, but they got the job done. But a request for some add-on advice (charged additionally) revealed truly appalling ignorance of the most basic legal concepts, to an extent that relying on the 'advice' could actually have led to positively adverse consequences. Even after the customer satisfaction officer (ha!) got in touch, I was assigned a different paralegal who, for example, couldn't be bothered to spell-check documents before sending them out. Requests to do so were rebuffed, but he did graciously say he'd correct any errors I pointed out: the absence of pride in doing a good job – from almost everyone I spoke to from a senior partner downwards – was palpable; I continually felt it was more a matter of what the client might be stupid enough to put up with.

Appalling service would never use again take your money and then expect you to chase them every step of the way they do not keep in touch leave you on hold on the phone for ages, cannot speak to the relevant person so have to leave a message to ring or email you back which they NEVER did. Had to put in a complaint of which I was told more or less tough to my complaint.

avoid clients are merely cash cows to this firm.they ignore your phone calls and emails.totally ignore clients instructions and go their own way.

Negligent in handling documents/communication. No proper system of information management. Unresponsive.

I wish I'd read the reviews here and on Glassdoor which suggest a toxic working environment. Avoid at all costs.

Contacted them about Free Wills Scheme.
Sent me a form to complete and asked me for dates/times I was available.
Spent time completing form and checking diary. Sent back.
Then they inform me all appointments full for the Free Wills scheme. Presumably they had a pretty small number.

Terrible company!
Same as over reviews on here! Chasing money I don’t owe!
I paid over 8k in legal fees! Case closed. Then they are now Trying to chase me for MORE legal FEES! (After the case closed) Which I don’t owe and trying to take me to court ! I and my family paid a fortune in fees during the case! And we didn’t even get anywhere after a full year almost in court! Money WASTED! Would never ever ever use again. They pretended they were working for you and friendly. Yet there not there just money grabbing and have zero customer service. You’re just money to them. I’m furious! They even tried sending a letter to my place of work! (An address they were never given) Where anyone could open it! Not even a home address! Highly avoid!

I used this company and they were totally un-professional. They assigned multiple members of staff to my case so I had no idea who was up to speed with the facts. I asked for an important document to be drafted which was never received and finally they could find a solicitor to represent me on the case in court keaving me ip the creek without a paddle . Months later they started claiming I owed them more money despite the fact another firm had taken on the case and made Pepperells look like complete amateurs. This money they claim I owed was for the document that was never even provided. AVOID at all costs .

I just wanted to say a huge 'thank you' to Joseph Denman - Senior Conveyancer for all your help and support with my mother's sale and purchase. Joe is the best conveyancer I've ever dealt with. Joe is extremely professional and his style is incredibly proactive, efficient and clear. The service Joe provided was exemplary throughout. From start to finish, communication was excellent. We always received prompt replies to any emails and telephone queries that we had. Joe is the best by far 😊.

Very efficient with sale of my property, friendly and helpful, kept me informed, on the ball throughout the process, reasonably priced, have used them previously and would use again thank you Parminder and Amanda L

Great service, start to finish. Constantly kept in the loop right the way through the process, gave them a deadline we'd prefer to complete a remortgage and Kim Elliott pushed on through and met it a week earlier - actually saved a months mortgage payment!

Would recommend these guys, and use ourselves again in the future.

Thank you.