Amazing quality beads. Next day delivery, well packaged. I couldn’t believe it until my postman came today with my parcel. Absolutely perfect for the project I’m working on, lots of different colo... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Customer service is incredibly poor. It’s a shame as the items I received were decent in pricing. I did receive some incorrect items and when trying to resolve, customer service was incredibly slow an... Toon meer
Easy clear ordering, safe payment options, address & contact details clearly given. Excellent items, a wide choice of products. Love their very cute hand made glass charms, exclusive, never seen else... Toon meer
Bedrijf heeft geantwoord
Peppy beads are such an incredible online shop for all things jewellery making !! Service is prompt and also personal where necessary if I need to ask a question about a product. Delivery has never... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Peppy Beads, your go-to source for high-quality beading and jewelry supplies! As a family-owned and operated business, we are committed to providing our customers with the very best products and services. Founded in 2005 by the SERT family, Peppy Beads has grown into a leading provider of top-notch beading and jewelry supplies. What sets us apart from the rest? It's our commitment to quality, affordability, and exceptional customer service. We take quality seriously at Peppy Beads. We understand that our customers want products that are built to last, which is why we go above and beyond to ensure that our products meet the highest standards of quality. We source our materials from reputable suppliers, use skilled artisans to create our products, and perform rigorous quality control checks before anything is shipped to our customers. We also believe that our products should be affordable without sacrificing quality. We offer competitive prices, bulk discounts, and constantly search for ways to lower our overhead costs so we can pass the savings onto you. At Peppy Beads, customer satisfaction is our top priority. We believe that our customers are like family, and we treat them as such. We provide easy returns, fast and free shipping, and personalized service to ensure that every customer has a positive experience with us. Whether you have a question about a product or need help placing an order, we are always here to assist you. So, whether you're a seasoned beader or just starting out, Peppy Beads has everything you need to create beautiful, one-of-a-kind pieces. Thank you for choosing Peppy Beads for all of your beading and jewelry supply needs!
Contactgegevens
1C-1D Gordon House-Church Square, PO19 7BD, Chichester, Verenigd Koninkrijk
- info@peppyaccessories.co.uk
- info@peppyaccessories.co.uk
- www.peppyaccessories.co.uk
3,7
Gemiddeld
125 reviews
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PEPPY PERFECTION
Excellent range of products not found at other bead suppliers, especially gold plate.
I love shopping here and wouldn't hesitate to recommend them.
23 juli 2023
Antwoord van Peppy Beads
Dear Charles, thank you so much for your wonderful feedback! We're thrilled to hear that you find our products to be of "Peppy Perfection."
Offering a unique and diverse range of products, including gold plated options, is something we take pride in. We want to provide you with the best selection to fuel your creativity.
Your recommendation means the world to us, and we're incredibly grateful for your support.
If you ever need more products or have any specific requests, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your satisfaction is important to us, and we can't wait to continue providing you with "Peppy Perfection" in our products and service in the future!
Antwoord van Peppy Beads
Thank you for your feedback! We're delighted to hear that you had a positive experience with us.
Ensuring prompt delivery is one of our top priorities, and we're thrilled that you received your order in good time.
If you ever need anything else or have any specific requests, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support is truly valued, and we can't wait to continue providing you with excellent products and service in the future!
Antwoord van Peppy Beads
Dear Asha, thank you for your amazing feedback! We're thrilled to hear that you had a positive experience with us.
Ensuring fast delivery is one of our top priorities, and we're delighted that your beads arrived so quickly.
Offering great prices for high-quality products is something we take pride in, and we're thrilled that you found the value of your purchase to be amazing.
We're also thrilled to hear that you find the beads beautiful. Providing stunning and unique products is our passion, and we're excited that you love them!
If you ever need more beads or have any specific requests, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support is truly valued, and we can't wait to continue providing you with amazing products and excellent service in the future!
Antwoord van Peppy Beads
Dear Julie, thank you so much for your kind words! We're thrilled to hear that you are satisfied with the quality of our products.
Providing top-notch products is our priority, and we're delighted that the items you received met your expectations.
Ensuring quick and efficient service is another aspect we take pride in, and we're thrilled that you had a positive experience with our delivery.
If you ever need more products or have any specific requests, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your satisfaction is important to us, and we can't wait to continue providing you with the best quality products and excellent service in the future!
Gorgeous Products
Gorgeous Products, great communication and super fast delivery
27 juli 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Emma, thank you so much for your lovely feedback! We're thrilled to hear that you find our products gorgeous.
Providing a wide range of beautiful products is our passion, and we're delighted that you appreciate the variety we offer.
Ensuring great communication with our customers is essential to us, and we're thrilled that you had a positive experience in this regard.
Providing super-fast delivery is one of our top priorities, and we're delighted that your order reached you promptly.
If you ever need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support is truly valued, and we can't wait to serve you with more gorgeous products and excellent service in the future!
Will definitely be back for more
Brilliantly easy to use web site jam packed with fab priced goodies. Delivery was exceptionally fast making the whole process absolutely straight forward
27 juli 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Tracy, thank you so much for your fantastic feedback! We're thrilled to hear that you had a brilliant experience with our website and products.
Making your shopping experience easy and enjoyable is our top priority, and we're delighted that you found our website user-friendly and filled with fabulous and well-priced goodies.
Ensuring fast and efficient delivery is another aspect we take pride in, and we're thrilled that your order reached you exceptionally fast, making the whole process straightforward.
We can't wait to welcome you back for more fabulous goodies! If you ever need anything else or have any specific requests, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support means a lot to us, and we look forward to serving you again with more brilliant products and excellent service in the future!
prompt delivery and good quality…
prompt delivery and good quality products, will order again very soon.
21 juli 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our prompt delivery and the quality of our products.
Ensuring a seamless shopping experience and providing top-notch products is our priority, and we're thrilled that we met your expectations.
We can't wait to welcome you back for your next order very soon! If you have any specific requests or need any assistance, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support means a lot to us, and we look forward to serving you again with more prompt deliveries and high-quality products in the future!
I love buying beads from peppy beads…
I love buying beads from peppy beads because of the good quality of the beads, the large selection, and the good service. My only probkem is the delivey fees, but you can't have it all, can you.
22 juli 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Nira,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you love buying beads from Peppy Beads and that you appreciate the good quality, wide selection, and excellent service we strive to provide.
We understand that international shipment fees can be a concern, and we apologize for any inconvenience caused. Shipping costs are often determined by external factors beyond our control, but we are continuously working on finding ways to make it more affordable for our valued customers.
In fact, we have some exciting news for you! For international orders over £100, we offer free shipment as a special offer to make your shopping experience even more enjoyable.
Your satisfaction is important to us, and we want to ensure you have the best experience possible while shopping with us.
Thank you again for your support and for choosing Peppy Beads. We truly value your feedback, and we can't wait to continue serving you with the best quality beads and exceptional service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to make your beading journey extraordinary!
Happy beading and creating!
I received my order at lightning speed
I received my order at lightning speed. It was well packaged and the beads I ordered were excellent quality!
21 juli 2023
Antwoord van Peppy Beads
Dear Annie, thank you so much for your fantastic feedback! We're thrilled to hear that you received your order at lightning speed and that you were satisfied with our packaging and the quality of the beads.
Ensuring fast and efficient delivery is one of our top priorities, and we're delighted that your order reached you promptly.
We take great care in packaging our products to ensure they arrive in excellent condition, and we're glad that our efforts were successful.
Providing excellent quality beads is another aspect we take pride in, and we're thrilled that the beads you received met your expectations.
If you ever need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing us. Your support means a lot to us, and we can't wait to serve you with more fantastic products and excellent service in the future!
The quality of the beads is really good.
1 juni 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Yvonne, thank you so much for your kind feedback! We're thrilled to hear that you are pleased with the quality of our beads.
Providing excellent quality products is our top priority, and we're delighted that the beads you received met your expectations.
If you ever need more beads or have any specific preferences, please don't hesitate to let us know. We're here to ensure your shopping experience remains exceptional every time.
Thank you for choosing us. Your satisfaction is important to us, and we look forward to serving you again with more fantastic products in the future!
Lovely products, great service.
I ordered a couple of initial charms. They arrived very quickly and were beautiful.
15 juni 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Sandra,
Thank you so much for your fantastic review! We're thrilled to hear that you were satisfied with your order of initial charms.
Ensuring quick delivery is one of our top priorities, and we're delighted that your order reached you promptly.
We take great care in selecting and curating our products, and we're thrilled that the initial charms you received were beautiful and met your expectations.
If you ever need more charms or have any specific requests, please don't hesitate to let us know. We're here to ensure your shopping experience remains exceptional every time.
Thank you for choosing Peppy Beads. Your support means a lot to us, and we can't wait to continue providing you with more beautiful products and excellent service in the future!
love love love !!
good quality products sold... quick delivery !! very pleased with them :)
20 juli 2023
Antwoord van Peppy Beads
Dear Miss Ay,
Thank you so much for taking the time to leave a fantastic 5-star review of Peppy Beads! Your kind words mean the world to us.
We're delighted to hear that you are pleased with the good quality products we offer. Providing top-notch items is our priority, and we're thrilled that our products have met your expectations.
Ensuring quick delivery is another aspect we take pride in, and we're glad that your order reached you promptly.
Your satisfaction is important to us, and we're grateful for the opportunity to serve you. If you ever need anything else or have any more projects in mind, please don't hesitate to reach out. We're here to make your shopping experience exceptional every time.
Thank you for choosing Peppy Beads. We truly appreciate your support and look forward to serving you again with more good quality products and excellent service in the future!
Always lovely beads and extremely quick…
Always lovely beads and extremely quick delivery. Keep coming back to this shop as they are amazing
20 juli 2023
Antwoord van Peppy Beads
Dear Rebecca ,
Thank you so much for leaving a wonderful 5-star review of Peppy Beads! Your kind words brighten our day.
We're thrilled to hear that you find our beads lovely and that our delivery service has been extremely quick. Providing excellent products and ensuring prompt delivery is our top priority, and we're delighted that we've met your expectations.
Your loyalty as a returning customer means a lot to us. We're honored to have you coming back to our shop and grateful for the opportunity to serve you.
If you ever need more beads or have any specific preferences, please don't hesitate to let us know. We're here to ensure your shopping experience remains exceptional every time.
Thank you for choosing Peppy Beads. Your support is truly valued, and we can't wait to continue providing you with amazing products and service in the future!
Very quick and efficient thank you
16 juli 2023
Antwoord van Peppy Beads
Dear Sam ,
Thank you so much for taking the time to leave a 5-star review of Peppy Beads! We truly appreciate your kind words.
We're thrilled to hear that you found our service very quick and efficient. Your satisfaction is our top priority, and we're committed to providing the best experience for our valued customers like you.
If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to make your shopping experience exceptional every time.
Thank you for choosing Peppy Beads. We look forward to serving you again soon!
Excelente service.
Excelente service.. They're available for resolving any problems o answer some question I have.. thanks 😊
19 juli 2023
Antwoord van Peppy Beads
Dear Leonic,
Thank you so much for your wonderful 5-star review of Peppy Beads! Your kind words mean the world to us.
We're thrilled to hear that you had an excellent experience with our service. Customer satisfaction is our top priority, and we're always here to help resolve any issues or answer any questions you may have. Your satisfaction is what drives us to continuously improve and provide the best possible service.
If you ever need anything or have any more questions, please don't hesitate to reach out. We're here to ensure your shopping experience remains exceptional.
Thank you for choosing Peppy Beads. We truly appreciate your support and look forward to serving you again in the future!
Fast and efficient service
Fast and efficient service, have used many a time and never disappointed by purchases or postage.
20 juli 2023
Antwoord van Peppy Beads
Dear Tracey ,
Thank you so much for leaving a fantastic 5-star review of Peppy Beads! Your kind words mean a lot to us.
We're thrilled to hear that you found our service fast and efficient. Providing a seamless shopping experience is our top priority, and we're delighted to have met your expectations.
Your continued support as a repeat customer is truly appreciated. We strive to deliver products and service that never disappoints, and we're glad that you have been satisfied with your purchases and our postage.
If you ever need anything or have any more projects in mind, please don't hesitate to reach out. We're here to ensure your shopping experience remains exceptional every time.
Thank you for choosing Peppy Beads. We can't wait to serve you again and provide you with more great products and service!
Always excellent and swift delivery
Always very good, efficient, friendly service.
The best and most varied beading products in the UK.
19 juli 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Jenny,
Thank you so much for leaving a wonderful 5-star review of Peppy Beads! Your kind words brighten our day.
We're thrilled to hear that you are always satisfied with our service. Providing efficient and friendly service is our top priority, and we're delighted to have met your expectations.
Your appreciation for our beading products means a lot to us. We work hard to curate the best and most varied selection of beading products in the UK, and we're glad that you find our offerings enjoyable and diverse.
If you ever need more beading products or have any specific requests, please don't hesitate to let us know. We're here to ensure your shopping experience remains exceptional every time.
Thank you for choosing Peppy Beads. Your support is truly valued, and we can't wait to serve you again with even more fantastic beading products!
My order got lost, no responsibilty from Peppy
My order got lost, they responded very late with the note that they have filled a claim. After that, I never heard from them. They do not respond to all the emails I have send them. Still no new order or money back. Complete silence! They do not take responsibilty at all.
22 mei 2023
Antwoord van Peppy Beads
Dear Noenja,
We apologize for any inconvenience you experienced with your order. We understand your frustration and want to address your concerns.
International parcels' claim process can take up to 30 business days after the estimated delivery date due to carrier protocols. We sincerely apologize for the delay in our response during this time. We want to assure you that we take such matters seriously and always aim to resolve issues promptly.
We're pleased to inform you that our carrier has responded to our claim on your behalf, and your payment has been fully refunded to your account. We value your trust and apologize for any lapse in communication during this process.
Please know that you are a valued repeat customer, and your past orders have been delivered without any issues. We genuinely appreciate your business and the trust you've placed in us. We're here to assist you, and your latest order is being processed. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for your understanding and continued support.
Bad customer service
I have placed an order on the site, not knowing I would have to pay such high import fees to get my package in my country. The email I got from my courier said that if I didn’t want to pay this fee or have questions, I could contact the seller. I did and asksrd if I would be able to get a refund if I wouldn’t pay. I got the most unclear and uninterested response I’ve ever gotten from a store. Very little interest in giving me a proper explanation, just a weird rambled explanation about how I’d have to pay even more courier fees if I wouldn’t accept the import fees. There were no punctuation marks, which isn’t very helpful as someone whose first language isn’t English. I understand that I have to pay these fees, I was just hoping I could get an answer that would show they cared about their customer service. This I did not get. This might be a good site for residents of the of the UK and people who do not ask questions, but personally I’m not ordering here again. And I will tell people to try and find their products elsewhere.
28 april 2023
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Silke,
I apologize for the inconvenience and frustration you experienced with your recent order on our site. Your feedback is valuable to us, and I appreciate you bringing this to our attention.
As an international customer, it's essential to be aware that orders shipped outside of the UK may be subject to import VAT and customs fees in your country. We strive to make this information clear during the checkout process to avoid any surprises for our valued customers.
I understand your concern about the additional costs and the need for a clear explanation. I'm sorry if our response didn't meet your expectations in this regard. We do care deeply about our customers and their satisfaction, and we want to ensure that you have all the information you need before placing an order with us.
We take responsibility for providing accurate information regarding potential import fees, and we encourage all our international customers to be aware of their countries' import regulations and customs policies.
Your feedback has been taken to heart, and we will work diligently to improve our communication and response quality. It's our goal to ensure that every customer has a positive experience with us.
If there's anything specific we can do to resolve the issue or make your experience better, please let us know. Your satisfaction is our top priority, and we want to make things right for you.
Once again, I apologize for any inconvenience caused. We appreciate your understanding and hope for the opportunity to regain your trust in the future.
I am a regular purchaser from this…
I am a regular purchaser from this store and the one time I did have a problem with a faulty item, the matter was resolved after some to-ing and fro-ing, but it was satisfactorily resolved. I still regularly buy products and they have a good selection. My only gripe is I wish they would display their beads etc on a plain surface rather than on someone’s palm, as it is hard to see the items sometimes and the palm is a bit off putting.
11 juni 2021
Review zonder uitnodiging
Antwoord van Peppy Beads
Dear Asha,
Thank you for being a regular purchaser from our store and for sharing your valuable feedback. We greatly appreciate your loyalty, and we want you to know that your opinions matter to us.
We're thrilled to hear that the issue with the faulty item was eventually resolved to your satisfaction. Your satisfaction is important to us, and we're committed to ensuring that every concern is addressed promptly and efficiently.
We understand the significance of providing clear visuals for our customers. Taking pictures in our palm is a deliberate choice to offer size referencing, as we believe it helps our customers better gauge the actual dimensions of the products.
However, we completely understand your perspective, and we will take your suggestion into consideration. We will explore additional ways to display our beads and products to enhance visibility and clarity, while still providing size references for your convenience.
Thank you for your valuable input. Your feedback helps us improve our customers' shopping experience, and we're grateful for your insights.
Thank you once again for your support and for choosing our store. We look forward to continuing to serve you with even better products and services in the future.
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