The tap looks lovely but after repeated delays to its delivery, it arrived with two faults. Perrin & Rowe are willing to send new parts but not pay towards the cost of plumbing to install or send a n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Needed to order some additional spare parts for my Perrin & Rowe Parthian kitchen tap. I had a general idea of what I needed to fix my problem but needed to double check with someone in Support Team.... Toon meer
Bedrijf heeft geantwoord
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of p... Toon meer
Bedrijf heeft geantwoord
We have a thirty plus year old tap and we’re looking to replace it but after speaking with Tom from Perrin and Rowe and whatapping photos he was able to identify the the discontinued model and find... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Perrin & Rowe, designer and manufacturer of brassware and sanitaryware. Our Kitchen and Bathroom products are handmade in England to the highest quality standards. Everything we make is designed to last and can be easily maintained with replacement spares readily available to purchase, both online and via Customer Services. Our products are designed to be self-serviceable, no plumber needed. The Technical Customer Service team for all after care support and advice are available as follows: Monday to Thursday: 9am to 5pm GMT Friday: 9am to 3.30pm GMT *Closed Public Holidays*
Contactgegevens
Ferry Lane, RM13 9JY, Rainham, Verenigd Koninkrijk
- +44 (0) 1708 526 361
- customerservices@perrinandrowe.co.uk
- www.perrinandrowe.co.uk
4,6
Uitstekend
473 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Very helpful when looking for a…
Very helpful when looking for a replacement part. Quickly resolved and part received promptly.
29 juni 2026
Review zonder uitnodiging
This is what customer service looks…
This is what customer service looks like. Thank you for your help with the spares and warranty registration Linda.
30 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Muhammad.
We're delighted to hear that Linda was able to help with both your spare parts enquiry and warranty registration. Comments like "this is what customer service looks like" mean a great deal to us and reflect exactly the experience we strive to provide.
We'll be sure to share your kind words with Linda.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Excellent Customer Service agent
The Customer agent, Linda, was very helpful in addressing the problem I presented - providing clear guidance and details of the replacement parts I would need to order to resolve the problem.
29 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you for your kind feedback.
We're delighted to hear that Linda was able to provide clear guidance and help identify the correct replacement parts to resolve your issue. Our aim is to make the process as straightforward as possible, giving customers the confidence to maintain and enjoy their Perrin & Rowe products for years to come!
We'll be sure to share your kind words with Linda.
Thank you for choosing Perrin & Rowe.
Great customer service
Great customer service - friendly, helpful and quick to send out spare part. Thank you!
29 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you for taking the time to leave a review Sonja.
We're delighted to hear you received friendly, helpful service and that your spare part was dispatched so quickly. Supporting our customers with prompt, straightforward solutions is something we're proud to offer.
Best wishes
P&R Customer Experience team
Absolute superb service by the Perrin &…
Absolute superb service by the Perrin & Rowe customer service team.
Linda was extremely helpful and very quick in responding aswel.
25 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Cornelis.
We’re delighted to hear you received such excellent service from our Customer Service team. Linda will be especially pleased to know her helpfulness and quick response made a positive difference to your experience.
We’ll be sure to share your kind feedback with her.
Thank you for choosing Perrin & Rowe.
Very speedy response from Customer…
Very speedy response from Customer Services to resolve an issue with a tap. Thank you P&R!
24 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Susan.
We’re really pleased to hear your issue was resolved quickly, providing fast, responsive support is something we take great pride in.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Linda was extremely helpful.
23 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
We’re really pleased to hear Linda was able to help, providing friendly, helpful support is exactly what we’re proud to offer.
We’ll be sure to share your kind feedback with her.
Thank you again for choosing Perrin & Rowe.
Spare parts ordered with no fuss
Fast identification of a discontinued tap and instantly sorted the spare parts required for the repair. Very proficient add able to sort on the phone which was a great help.
22 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Graham.
We’re really pleased to hear we were able to quickly identify your tap and get the right parts sorted for you, especially for a discontinued model. Supporting our products for the long term is something we take great pride in, and it’s great to hear this reflected in your experience!
Being able to resolve things quickly over the phone is exactly the level of service we aim to provide.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Experience Team
Very expensive and arrived with two faults
The tap looks lovely but after repeated delays to its delivery, it arrived with two faults. Perrin & Rowe are willing to send new parts but not pay towards the cost of plumbing to install or send a new tap (unless you first get the tap removed and have their QA department check it and try to repair it). Not what you'd expect for what was an extremely expensive tap. Hugely disappointed.
19 mei 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Cathy,
Thank you for your feedback, and we're really sorry to hear about your experience, particularly following the delays and the issues identified on installation. That’s understandably frustrating and not the standard we aim to deliver.
Our products are made to order, which can sometimes mean longer lead times than expected depending on the specification, however we appreciate that this only adds to the disappointment when things don’t arrive as they should.
We completely understand your concerns around experiencing faults so soon after installation, especially on a premium product. While we initially supported with replacement parts under the warranty scheme, we recognise that this hasn’t met your expectations in this instance.
We are actively reviewing this case with your retailer to ensure it’s resolved in a way that is fair and straightforward for you. Wasiq Khan (Senior Customer Service Manager) will be in contact in due course so we can help bring this to a proper resolution.
Thank you again for your feedback, we do take this seriously and want to put things right.
Warm regards
Perrin & Rowe Customer Experience team
Helpful understanding and are in the…
Helpful understanding and are in the process of ordering and supplying a replacement tap handle for an old Frankie kitchen Tap
Thank you Tom.
16 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Maureen.
We’re really pleased to hear Tom was able to support you in finding a replacement part for your tap, especially for an older product. Supporting our customers for the lifetime of their product is something we take great pride in.
We’ll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Thomas resolved our issue requiring new…
Thomas resolved our issue requiring new spare parts promptly and efficiently. Great service and expedited courteously.
16 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you for the review David.
We’re really pleased to hear that Thomas was able to resolve your issue quickly and efficiently. Providing prompt, courteous service is something we take great pride in.
We’ll be sure to share your kind feedback with him.
Thank you again for choosing Perrin & Rowe.
Great communication and understanding…
Great communication and understanding without the wait 👌👍
15 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
We’re really pleased to hear you experienced clear communication without the wait Matthew, that’s exactly the experience we work hard to deliver!
Thank you again for choosing Perrin & Rowe.
Tom answered my call and he was…
Tom answered my call and he was helpful, informative. Thanks for sorting everything out
15 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you for the review Sally!
We’re really pleased to hear Tom was able to help and keep everything clear and straightforward for you. Getting things sorted quickly and efficiently is exactly what we’re here to do.
We’ll be sure to share your kind feedback with Tom.
So knowledgeable on product and super…
So knowledgeable on product and super helpful in finding parts for replacement
12 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Benjamin.
We’re really pleased to hear you found our team knowledgeable and helpful in identifying the right replacement parts - that’s exactly the standard of support we aim to deliver.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Jermaine was very patient and helpful
Jermaine was very patient and helpful, need more people like this.
12 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
We’re really pleased to hear Jermaine was able to support you with patience and care - that’s exactly the level of service we aim to deliver!
We’ll be sure to share your kind words with him.
Thank you again for choosing Perrin & Rowe.
Very helpful when I was having trouble…
Very helpful when I was having trouble registering taps and mini hot water tap.
Extremely pleased with purchases - they look fabulous.
11 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Lindsay.
We’re really pleased to hear our team was able to help you get everything registered - and even more so that you’re loving your taps!
Delivering helpful support alongside products you can truly enjoy is exactly what we aim for.
Thank you again for choosing Perrin & Rowe.
Great customer service
Great customer service, and extremely helpful and knowledgeable. Would recommend.
10 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
We’re really pleased to hear you found our team helpful and knowledgeable - delivering that level of support is exactly what we aim for.
Your recommendation means a great deal, so thank you again for choosing Perrin & Rowe!
Excellent customer serviceo
Excellent customer service. Tom answered all my questions and identified the correct parts required for my 25 year old Ionian deck mounted kitchen taps. Happy days 😊
9 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you, Steve.
We’re really pleased to hear that Tom was able to help you identify the correct parts for your tap, especially after 25 years of use!
Supporting our products for the long term is something we take great pride in, and it’s great to hear this reflected in your experience.
We’ll be sure to share your kind feedback with Tom.
Thank you again for choosing Perrin & Rowe.
Warm regards,
Perrin & Rowe Customer Service Team
Quick and efficient service
Quick and efficient service, Brigid was very helpful.
8 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Dear Steve
We’re really pleased to hear Brigid was able to support you, providing quick, helpful service is exactly what we aim to deliver.
We’ll be sure to share your kind feedback with her.
Thank you again for choosing Perrin & Rowe.
Exceptional customer service
Exceptional customer service! Slightly damaged item was swiftly resolved all whilst on a telephone call. Tom set up a WhatsApp conversation that I could sent a photo of our issue along with proof of purchase. The replacement part was ordered, stock checked and despatched all within the space of a few minutes whilst we were on the call. Amazing stuff.
5 juni 2026
Review zonder uitnodiging
Antwoord van Perrin & Rowe
Thank you for your fantastic feedback.
We’re really pleased to hear how quickly Tom was able to resolve this for you, providing fast, seamless support is exactly what we aim for. It’s great to know the process was handled so efficiently, from initial call through to despatch.
We’ll be sure to share your kind words with Tom, he’ll really appreciate it.
Thank you again for choosing Perrin & Rowe.
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