Pesa Reviews 178

Competitive rates don't matter if the money doesn't get there when it’s needed. Pesa's ACH funding is NOT instant sometimes, which is a huge step backward compared to their competitors. I missed an emergency deadline because my funds wouldn't load, and customer support was no help at all. Save yourself the stress and use a service that actually understands the meaning of 'urgent.' Avoid.

Very efficient and seamless.

I have waited over 24hours to get my pounds funds and it still is not reflecting. This application is not
Interested in satisfying their customers, no customer service number, delayed response to email queries.
This is a bad recipe for a business intending to grow.

Pesa has not been able to process one single transaction for me without incident. Two test wallet top ups whe t missing. Pesa were slow to respond to my complaints and only resolved one satisfactorily. It’s a good job I tested their service with no more then AED30 before putting through Anyang transactions.

Customer service is polit but unable to resolve problems proactively.

There is something seriously wrong with this service. I would not recommend ever using Pesa! Try another service.

I have been using PESA for a year or thereabouts. I never had issues with my transfer and delays have been minor issues.

However, I sent money on the 5th December 2025 to someone who needed it urgently. Unfortunately the money didn't arrive. I never received an acknowledgement email that the transaction was paid either. Given there was no telephone number for Customer Services, I spent 30minutes looking on the Pesa App for how to message them. I finally found an obscure headphone button.

I sent a message on the 5th December 2025 and was given a reference number for my recipient to go into her bank and enquire with the bank. I asked why I did not receive an acknowledgement email as usual if the money had been paid to my recipient but they dishonestly reassured me that they made the payment already.

My recipient immediately went to the bank but the money did not arrive at the bank, let alone in my recipient's account. My recipient went again on the 8th December 2025 but on both occasions, the bank told my recipient that Pesa has not transferred the money.

I contacted Pesa on several occasions but they kept saying that they were working on it!

On the 14th December 2025, the money landed in my recipient's account and I received an acknowledgement email with reasons, blaming the bank for the delay. My issue is the fact that they made my recipient who was ill, go into the bank physically for no reason, in this day and age of technology!! What a backward approach to customer services.

My question is, what if my recipient had been hospitalised or out of the country and was unable to physically go into the bank to make enquiries? Would PESA have chased up the whereabouts of the transaction? I am highly disappointed as I have always assumed that they had their backroom working seamlessly but alas, it's all a farce.

Complete waste of time. Not straight forward. No customer service to contact. I have £129 locked up in app I can't retrieve. Be warned!

There are always consistent delays with receiving money from Pesa
Even today it has been over 13 hours and I haven't received the $800 sent to me

After depositing funds on to the pesa wallet I am unable to transfer the money to the recipient since November 13, 2025 to date. I sent an emailed severally and when they choose to respond they send out same email all the time that wait for the money to clear meanwhile the money has been cleared and marked as complete. They don't answer the phone number on file. No one should ever do business with pesa because they will frustrate you. They are sitting on my $400 and I can't even send it back to my bank.

Please for your own peace of mind avoid this app by all means necessary your bank will send the money but they will tell you the money was not sent , I even have to send them the swift code they said it is not there and based in Dubai and in case you are doubting me they use Zand bank to receive such monies

I was very disappointed in as far that Pesa would not allow me to open an account, without providing me a reason why?

I would give Zero Star if possible can you imagine I sent money and is about 24hours now .nothing is showed .no one is responding me ..not even a number to call on and to follow up ..please kindly do something about it for me .i need to pay me bills ASAP

I have added money to my account still haven’t received the money even after 24 hours
And no positive response from the customer care

I sent ~$2k CAD to USD through PesaPeer over A WEEK AGO. The app shows “money sent,” but my recipient never received it. What’s even more frustrating is the complete lack of support:

No response from any support agent despite multiple attempts to reach out.

No clear timeline or explanation of where my money is.

Zero transparency about the status of the transaction.

For a company claiming to be regulated in Canada, the U.S., and the U.K., this is unacceptable. I’m now escalating to regulators.

Be cautious — your money may go missing with no accountability.

Txn Date: 12th Sep
Confirmation No: 53cb5e1b33604ae5b6af9b889ed5a62c

Timely transactions, both deposits and debits. Great rates. Surprisingly, I also got a $20 (referral) bonus.

Very effective and reliable. I have never been disappointed.

It's very user friendly and fast . The customer service is very impressive.
👌🏾👌🏾👌🏾

They have amazing rates and ease of transaction!

Great app. Best rates!

Most efficient, reliable, fast and safe.

I think Pesa is trying to do something good. My money got stack with them for about 30 hours. But in the end, the money went to where I needed it to go. After that experience, it's been very very smooth honestly. It takes about 1 minute for my transfer to be complete. So I think people should decide for themselves of they want to use it. I continue to use it though. I also wish that Pesa will provide some clarity on why such prolonged delays happen.