Every time I order from Pet Circle, the delivery instructions are never followed. I live in an apartment and have clear instructions to leave the order IN the lobby. Every single time the order i... Toon meer
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Lees wat reviewers zeggen
Always great shopping from petcircle. They always deliver very quickly and the one time I had any problem with them where they send me the wrong product they very quickly solved the problem with me ov... Toon meer
Bedrijf heeft geantwoord
Quick postage Great prices Shame about the actual delivery itself which isn't Pet Circle's fault but when delivered i could literally hear the boxes that contained the kitty litter being thrown nea... Toon meer
Bedrijf heeft geantwoord
Dear Pet Circle, Thank you for your (always) fantastic service. Our order arrived at midday today after processing yesterday afternoon. Pet Circle, we love your excellent products & servi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Like many good stories, Pet Circle's began with a man, and his dog. One day Mike noticed that his dad had stopped buying their family's very handsome golden retriever - George - his favourite thing: big, 15 kilogram bags of delicious food, after injuring his back! After a bit of thought, Mike realised that his dad wasn't the only person out there who found the process of driving to the pet store, picking up a huge bag of dog food, and hauling it home to be difficult and time-consuming. So, he thought of a way to tackle the problem. And so, Pet Circle was born - with the aim of helping people care for their pets by making purchasing pet products as simple as possible. More than six years later, over 200,000 pet owners trust the Pet Circle crew every month with their pet product shopping...and we couldn't be more grateful. From our furry families to yours: thank you for choosing Pet Circle! Our promise to you: The very best, to nourish the very best pets At Pet Circle, we don't just want to help feed your pet: we want to help nurture them, too. We offer thousands of the best brands of pet food, treats, health care and more - because we understand that your furry (and non-furry!) family members deserve the best. Best value, guaranteed We go above and beyond to source the best products at the best price, to offer you the best value that you can get. Not only do we have a solid price match policy, but if you take advantage of our Auto Delivery option, you'll automatically receive any discounts or special offers that may apply to the products in your order. Fast shipping If you place your order before 1pm, it will be dispatched on the same day. We also offer a same day shipping option for selected Sydney suburbs - order before 1pm, and you will receive your order the same day before 7pm (even on weekends!). Honest, expert advice It's not enough that we recommend a food or health care product to your pet - it also must be genuine, thoughtful advice. Our qualified vets and vet nurses can answer any questions about the products you need, to help find what's best for your fur babies.
Contactgegevens
Level 7/9 Castlereagh St, 2000, Sydney, Australië
- sales@petcircle.com.au
- www.petcircle.com.au
4,5
Uitstekend
8K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Delivery instructions are never followed
Every time I order from Pet Circle, the delivery instructions are never followed.
I live in an apartment and have clear instructions to leave the order IN the lobby.
Every single time the order is left on the street OUTSIDE my apartment without the driver even ringing the intercom.
I have alerted Pet Circle of this 5 times, to no avail.
My orders are generally $100-$250 not exactly the best customer service leaving orders on the street OUTSIDE.
Petbarn match the prices of Pet Circle and delivery instructions are followed.
14 april 2026
Review zonder uitnodiging
It was the delivery problem
It was the delivery that I had a problem with. I was notified the parcel had arrived and I had to walk up and down the street hoping I could find it. My $70 parcel had been put on #7s doorstep not #3. I did emal Pet Circle who did apologise.
14 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Leonie,
Thank you for sharing your feedback.
We are sorry that your experience was not an amazing one and we are very disappointed to hear that we have failed to meet your expectations with this delivery.
We would like to assure you that we are constantly working to improve our customer experience and welcome any feedback that we can use to do so.
If you haven't already, could you please reach out via sales@petcircle.com.au and our customer service team will be able to pass on your feedback.
Kind Regards,
Sandy
Purchase was easy as normal but…
Purchase was easy as normal but delivery was a bit slow compared to normal.
9 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Mike,
Thanks for your feedback!
We’re glad to hear ordering was easy as usual, though we’re sorry the delivery was a bit slower than you’ve come to expect.
We appreciate you flagging this and will share it with our team as we continue to improve.
Kind Regards,
Samantha.
Excellent service
Excellent service. It was only a couple of days after I ordered that my parcel arrived. Really spot on service.
Thank you very much.
13 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Robyn,
Thank you for your lovely feedback! We’re so glad your order arrived quickly and that everything was spot on.
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
Antwoord van Pet Circle
Hi Margaret,
Thank you for your lovely review!
We’re glad you found our website easy to use and our prices competitive. We truly appreciate your support!
Kind Regards,
Sandy
Great prices and really quick and…
Great prices and really quick and convenient delivery.
14 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Elizabeth,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day.
Kind Regards,
Samantha.
Always great shopping from petcircle
Always great shopping from petcircle. They always deliver very quickly and the one time I had any problem with them where they send me the wrong product they very quickly solved the problem with me over live chat. They sent me the correct product afterwards and told me I could keep both and suggested I could donate one to a rescue ( both were carriers) which I did and I though this was a very sweet sentiment. Other places like Petbarn would instead be difficult over live chat and make me come in store to swap despite them being the ones to make the mistake.
14 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Sophia,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’ve had consistently great experiences with us and that our team could quickly resolve things when an issue came up.
It’s lovely to know the extra carrier was able to go to a rescue.
Thanks for choosing Pet Circle.
Kind Regards,
Samantha.
Quick postage
Quick postage
Great prices
Shame about the actual delivery itself which isn't Pet Circle's fault but when delivered i could literally hear the boxes that contained the kitty litter being thrown near the front door and no notification that the order had arrived
11 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Donna,
Thank you for your feedback!
We’re really glad you’re happy with our prices and fast dispatch, but we’re sorry to hear about your delivery experience.
We understand how frustrating that would have been, and we’ll be sharing this feedback with our delivery partners to help improve the experience.
Thanks for bringing this to our attention.
Kind Regards,
Samantha.
Good price and fast
Good price and fast, excellent service as usual! Always a pleasure!
11 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi John,
Thanks so much for your wonderful review!
We're really glad to hear you're happy with the pricing and speedy service. It’s always a pleasure serving you, and we look forward to shipping your next order!
Kind Regards,
Sandy
My Dog passed away and gave me a refund…
My Dog passed away and gave me a refund on the food that had already been delivered no questions asked. Incredible service.
13 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Brent,
We’re so deeply sorry for your loss .💛🐾 Losing a beloved dog is incredibly hard, and our hearts truly go out to you during this time.
We’re grateful we could support you in a small way, and your kind words mean so much to us.
Kind Regards,
Samantha.
Very efficient and prompt delivery
9 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Shirley,
Thank you for your great feedback! We’re so glad you’re happy with our efficient service and prompt delivery.
We look forward to sending your next order soon.
Kind Regards,
Samantha.
Fantastic prompt dispatch of goods.
Fantastic prompt dispatch of goods.
10 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Candice,
Thank you for your great feedback!
We’re so glad you were happy with the prompt dispatch of your order.
We really appreciate your support.
Kind Regards,
Samantha.
Great variety
Great variety, products always in stock and fast delivery
8 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Angela,
Thank you for your great feedback!
We’re so glad you’re enjoying our wide range, reliable stock, and fast delivery.
We really appreciate your support!
Kind Regards,
Samantha.
Reggie said Thanks…
Great range of products and speedy delivery without damaging the goods. He loves the lamb biscuits.
10 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Frank,
Thank you for your lovely feedback!
We’re so glad everything arrived safely and that he’s loving the lamb biscuits, sounds like a hit!
We really appreciate your support.
Kind Regards,
Samantha.
Fast delivery and as described- thanks…
Fast delivery and as described- thanks A+
7 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Karen,
Thanks for the A+ feedback! We’re so glad your order arrived quickly and was exactly as expected.
We look forward to packing your next order soon.
Kind Regards,
Samantha.
Terrific service and quick delivery
Terrific service and quick delivery
8 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Julie,
Thank you for your lovely feedback!
We’re so glad you’re happy with our service and quick delivery.
Kind Regards,
Samantha.
By far the BEST Customer Service
By far the BEST Customer Service
9 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi,
Thank you so much for your amazing feedback! We’re thrilled to hear you had such a great experience with our customer service.
Kind Regards,
Samantha.
Antwoord van Pet Circle
Hi Roshelle,
Thanks for your fab review! We love to hear that you and your furry friends are loving Pet Circle and our speedy delivery.
Your kind words just made our day.
Kind Regards,
Samantha.
On line order would not finish process…
On line order would not finish process as pressed go to checkout. Said was an error and come back later. How do you find that place in order again.. frustrating.
Had to call, she was very helpful and finished for me
7 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Lyn,
Thanks for your feedback, and we’re sorry to hear about the trouble you experienced with checkout.
We’re really glad our team could step in and help get your order sorted. Your feedback is appreciated and will be shared with our team as we work to improve the experience.
Kind Regards,
Samantha.
Highly recommend
Easy to use website, frequently get sent discount vouchers, speedy delivery.
6 april 2026
Review zonder uitnodiging
Antwoord van Pet Circle
Hi Toni,
Thank you for your great feedback!
We’re so glad you’re enjoying our website, speedy delivery, and those handy discount vouchers.
We really appreciate your support!
Kind Regards,
Samantha.
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