Peter Vardy Ltd Reviews 15.113

My experience with Peter Vardy Land Rover Aberdeen (Peter Vardy Ltd) has been an unacceptable, exhausting, drawn-out ordeal that I would not wish on anyone.
I purchased a Red 2020 Land Rover Discovery (vehicle registration available on request) in August 2023. By January 2024, it developed a serious fault — the key would not unlock the doors. The issue briefly appeared resolved but returned weeks later. The vehicle was taken back on 26 February 2024 and was eventually diagnosed with water ingress caused by failed windscreen bonding – a clear manufacturing defect.
From there, the situation deteriorated rapidly.
The car was off the road for around eight weeks initially. Due to the unreasonable delay and complete loss of confidence in the vehicle, I exercised my final right to reject it under the Consumer Rights Act 2015. Instead of resolving matters fairly, the dealership disputed the rejection and even suggested storage charges.
What followed was nearly two years of dispute and stress. I was effectively left without my vehicle for that entire period and ultimately had no choice but to purchase another car just to get on with my life.
In an attempt to resolve matters, we even approached Jaguar Land Rover directly, asking the manufacturer to intervene. They declined to get involved and effectively washed their hands of the situation, leaving us to continue battling the dealership alone.
The matter had to be escalated to The Motor Ombudsman. My complaint was partially upheld on 25 July 2025.
However, even after a formal Ombudsman decision, it then took a further seven months for the money owed to actually be repaid (a refund of the vehicle cost less mileage used).
Nearly two years without the vehicle. Escalation to an Ombudsman. A decision in my favour. Then another seven-month delay for payment.
This was not simply poor customer service — it was a prolonged and deeply frustrating experience that should never happen when a customer is exercising clear consumer rights.
One crucial piece of advice to anyone dealing with this (or any) dealership: keep everything in writing. We communicated in writing throughout, which meant we had a clear evidence trail. Without that documentation, we would likely have been forced to accept the return of a vehicle we had lost all confidence in. Verbal conversations leave you exposed. Only deal with traders in writing.
Although the Ombudsman process was lengthy, it was the trader’s lack of engagement which caused the significant delays. However, I believe that without their intervention, the matter would likely have proceeded to court, which could have taken even longer.
Based on my experience, I would strongly advise others to think very carefully before dealing with this trader. I would not go near them under any circumstances.
Giving 1 star as 0 isn't an option!

Bought my third Evoque from Peter Vardy Aberdeen in March 2024. Usual Sales promotion which I have always bought the cars in. Key factor was first service free of charge. Now find when the service is due, Parks (now LR/Jaguar dealership) have no information; no data; no responsibility; no 'obligation' to honour this! My contract was signed via a Portal (sales guy - now at PV Porsche) sent this and then a separate code to access. Due to this process, I cannot 'prove' the contractual commitment of the free service and am faced with a £600+ bill for Parks to service the car! No other acquisition I have been involved in do not transfer ALL client/vehicle/contractual details? I am aware that multiple customers are facing this situation. I have advised Land Rover of this as it has tainted my view of buying a fourth Evoque for sure!

Peter Vardy sold us a vehicle which was marked as stolen and salvaged without disclosing this information which means when we came to trade-in its worth 40% of its market value. Essentially this is a write-off but they sold it as perfectly fine.

Absolutely shocking service, when purchasing a vehicle from a so called reputable dealer just goes to show you cannot trust any of them and you certainly cannot trust Peter Vardy. Perform your own checks because even Peter Vardy are selling write-offs as perfectly reputable cars which is not the case.

Avoid Peter vardy at all costs.
I was sold a Land Rover discovery under approved used and told it included 12 month warranty.
Had a problem come up after 10 month, garage has been sold to parks.
They don’t care at all nobody has got back to me, had to end up paying myself £500

Please please please get your warranty and everything down in email evidence. They do nothing but lie to avoid paying, a quick google search will confirm this.

Falsified records and couldn't even manage basis tasks, no proper service, mis communication .

Trying to find an email address for Peter Vardy, proving impossible! Why?

Service department have been nothing short of amazing. I've now used them twice since buying my car. The turnaround time was quick, less than 48 hours on both occasion. A special mention to Sasha who kept me informed all the way through the process.

Hands down to the worst dealership I've ever dealt with.. They falsely advertise the car failed to clear the finance n my trade-in over 6 weeks..

No courtesy car offer while it was off the road for 3 weeks!

Absolute disgrace of a company. Bought a car from Edinburgh Mini which has now been sold to Douglas Park so no one will take ownership of my complaint. No answer when calling head office. No contact details anywhere to get in touch with them. Never live up to expectation and they should focus on trying to keep customers happy and not making a complete fool of themselves running a mediocre business model.

An Unfortunate Experience with Peter Vardy

I’d like to share my recent experience with Peter Vardy, which has been disappointing at every stage. From purchasing a vehicle to addressing its faults and returning it, their customer service and overall handling of the situation left much to be desired.

Faulty Vehicle and Delayed Responses The issues began with a vehicle I purchased, registration number LO72 WNG, which was found to have significant faults and unsafe conditions shortly after purchase. Despite raising these concerns promptly in late November 2024, there was a complete lack of timely and effective communication. My formal rejection request was submitted in December, but numerous follow-up emails and calls went unanswered for months. Even after an inspection confirmed the faults, the delays dragged on, leaving me stuck in limbo.

After involving Citizens Advice (who were incredibly helpful during this awful experience) and seeking guidance from the Motor Ombudsman, Peter Vardy finally responded, agreeing to take the car back. However, this resolution came far too late to undo the stress and inconvenience caused.

Mileage Charge Dispute Peter Vardy’s refund proposal was equally disheartening. They offered a refund with a reduction of approximately £1,550—a charge that felt completely unjust. This deduction penalized me for their delays in responding, which forced me to use the faulty vehicle for an extended period—often with my young child in tow. The high mileage charge makes me question whether the prolonged silence for nearly three months was intentional—a strategy to profit from a customer already suffering from the distress of an unsafe vehicle. This raises serious concerns about their approach to handling issues.

Vehicle Return Ordeal Adding to the disappointment was the chaos surrounding the vehicle’s return. On 26th April 2025, I drove to the agreed location, only to find the garage inexplicably closed, despite prior confirmation. After waiting for over an hour and attempting to contact Peter Vardy to no avail, I was stranded in a remote area with my child for almost four hours. Thankfully, the kindness of Arnold Clark staff came to my rescue (from Glasgow), but this ordeal was deeply frustrating and exhausting—not to mention completely avoidable.

Overall Experience The lack of timely responses, repeated delays, and poor communication throughout this process have made the entire experience needlessly stressful. While I hope my refund is processed swiftly, the lasting impression Peter Vardy has left is far from positive. Their consistent failure to meet basic customer service standards has been appalling.

I urge others to proceed with caution when dealing with Peter Vardy. I hope sharing this review encourages Peter Vardy to reflect on and improve their service standards. I cannot recommend them to others based on this experience.

I bought a vehicle last September 2024 from Peter Vardy in Aberdeen and I have not received the V5. I have lost count the amount of telephone calls and emails to this company chasing this up. They said that they had contacted DVLA but I checked with DVLA and they confirmed that this was not the case. More calls and emails and nothing until my partner contacted head office and finally we received confirmation that they would contact DVLA.
Still waiting for the V5 after over 7 months although they have confirmed that it will be another few weeks! So to this day I am still not the registered owner of my car. I would have thought that because I have received such terrible service there would be an extension of the warranty or something but nothing. Do not use this company which is now Parks, Aberdeen. Appalling customer service and I will never purchase a vehicle from this company again.

I am extremely disappointed with my experience at Peter Vardy. I purchased a 2020 Vauxhall Corsa from them, and just over a year later, the timing belt failed—despite the car having low mileage and showing no warning signs before breaking down.

When I contacted Vauxhall, they were willing to offer a warranty to cover the issue, but I then discovered that Peter Vardy sold me the car without a service history, which:
1. Raises serious concerns about whether the lack of servicing before my ownership contributed to the failure.
2.Completely voided all warranty options on my 4-year-old car, leaving me with no manufacturer or extended warranty support.

To make matters worse, Peter Vardy has failed to provide proof of any service history, even though I now need three service records to qualify for special vauxhall warranty. This lack of transparency has left me facing a £1,600+ repair bill for a car that should never have had this issue so soon.

Selling a car without a full service history while failing to disclose how this would affect future warranty coverage is completely unacceptable. I expected far better from a so-called reputable dealer.

Avoid Peter Vardy if you expect honest sales, fair warranty support, or reliable aftercare—because I’ve received none of the above.

The WORST company in living memory. FALSIFIED records then non existent service or contact with customer for simple tasks. This company struggles with basics, such as delivering a clean car, if I had returned in that state I'd have been charged fees. STEER CLEAR of this USELESS and DISHONEST company, it will save you hassle and a headache. If I could give this company no star review I would.

My car was six year's old on 26th of August 2024 when i was not told that my car should have needed the timing belt renewed because its a wet belt i broken down got the AA out he said that the timing belt was badly cracked i spoke to the service department think it was a manager who told me to go to Arnold clark because vardy is not a Vauxhall dealer so Arnold clark is they put me on to Vauxhall really feed up getting pushed from piller to post well done peter vardy not supposed to get a valet when car gets service and if i need it a car when my car is in for a service i have never been ask that think once got a valet since 2018 when i purchased the car it's supposed to be six year's old or under 60 000 miles who is telling the truth i don't

Absolutely shocking service from this company and never again will I purchase a car from them.
Bran new Range rover in July 24, delivered with wrong wheels, told me they would have them blasted and painted ha ha
The car now makes a terrible noise when driving getting worse all the time, they are not concerned for safety yet book it in for 6 weeks away to check. Arrange a curtsey car etc yet when I check the day before I get punted from different people and eventually get told they don’t have a car for me I’m so sick of the customer service horrible people who all talk down to you, never again

I want to share my extremely disappointing and distressing experience with Peter Vardy, in hopes of warning others to never patronize this car dealer.

I purchased a 2021 Vauxhall Grandland X from their Aberdeen branch on August 28, 2024. Less than four months later, on December 22, 2024, a notification appeared on my dashboard reading: "Engine Oil Pressure Fault: Stop the Vehicle." Recognising the severity of the issue, I immediately contacted the Aberdeen branch, who directed me to contact their head office. Despite countless attempts, my calls to the head office went unanswered, always going straight to voicemail.

In addition to this, on January 11, 2025, while checking the vehicle's mileage for a complaint form, another notification appeared stating: "Engine Fault: Repair the Vehicle." This clearly highlighted that the vehicle is in critical condition and not safe for the road.

For over six weeks, I have been trying to get Peter Vardy to address these serious issues, but their response has been appallingly inadequate. Their lack of support and accountability has left me dealing with a car that is completely unreliable and unworthy to be on the road.

This ongoing issue has severely impacted my mental health, causing intense anxiety and depression due to the stress and financial burden of financing a dead car. Peter Vardy's failure to take responsibility has left me feeling helpless and frustrated.

I strongly advise anyone considering purchasing a vehicle from Peter Vardy to think twice. Their customer service is non-existent, and they show no regard for the safety and well-being of their customers. Save yourself the stress, financial loss, and mental anguish by avoiding Peter Vardy altogether.

#AvoidPeterVardy #TerribleService #UnreliableCars

SHOCKING customer service. I’ve had a car which I got in April 2024 now we are on Feb 2025 and since June 2024 I’ve been trying to get through to Peter vardy to check my car as there is a terrible noise coming from this and has been like since I bought. I’ve left a lot of emails and voicemails and I keep being ignored. NEVER BUY A CAR HERE as the after sales service is shocking. The service manager at Peter vardy mini edi would reply to me every couple of months but of course still nothing sorted.

I brought a Nissan Juke Tekna on thec18th December 2024 and took delivery on the 21st December 2024, this was confirmed by email which would take about 2 hours, just before I was due to be there I was phoned asking for the settlement figure on thr Toyota CHR which I was trading in, this was sent to him.
On arriving at Parks I was met at the entrance by Kieran who informed me that everything was done and my car (Toyota) had been settled and who told me he was just going out with a customer for a test drive and would be about 20 minutes, this frustrated me as I had an appointment and I had just come off night shift. After half an hour I told the receptionist to tell Kieran to cancel the deal as I was not prepared to wait any longer, When Kieran walked in with the customer and continued to assist the new client, by this stage I was fuming and instead of going with my gut feeling, I was told by another salesman that they were just putting petrol into the car. When the car arrived the gentleman who put petrol in the car handed me the keys as clearly Kieran wasn't interested in handing the car over to me.

The car that I traded in hadn't been paid and I had written a review on Trust pilot
I was contacted by Kieran begging me to remove the complaint and promised me that if I need help with anything regarding the car I was told contact him and that I would get a goodwill gesture for removing the complaint.

After having the car for a week, the lights on the dashboard come up, saying "warning engine malfunction and system fault". and it felt like the engine lost power. I immediately took the car back to Peter vardy and told them what had happened. I was told to leave the car with them and they would look at it.
I was contacted later that day to tell me my car was ready. I spoke to the mechanic who said he couldn't find any faults, When I asked about the warning lights he told me he hadn't been informed that warning lights had come on, but he thinks it was due to the battery.
On Tuesday the 28th January 2025, as I turned to go onto the M8 all the warning lights came on again and the car lost power. I managed to get home and immediately contacted Peter vardy, I explained what had happened and was told to take the car in the following day (29th). I explained to them that I work night shift and I would need my car to get to work, the lady that I was talking to asked the mechanic if the car would be safe to drive and he replied yes.
I took the car to Peter vardy at 08h00 on the 29th, I asked them to let me know ASAP what was happening as I was working that night. This never happened at at 16h02 I contacted them to find out what was happening, when I got told that they have to replace the alternator and the turbo. The car has 6992 miles on the clock, and why was this not picked up when I took my car in the first time.
I explained they could have notified me earlier so I could try and make arrangements to get a car for work, due to the fact they never contacted me I asked for a curtesy car and was told they never had one.
I contacted Kieran and told him as promised I would get a goodwill gesture and asked him if I could get a courtesy car, he said he would speak to his manager and would phone me back in 10 minutes, this never happened and I phone him again when he told me there was nothing he could do and that he had finished work for the day.
I still have had no communication from Peter vardy regarding my car, how long they will have it and the manager is never available.
I'm aware Peter vardy has been taken over by Parks and I sent a complaint to them 3 days ago and have not been contacted, so clearly their service won't be any better

Head office customer service department is non existent.

Noticed that my car wasnt taxed and had no letters or anything from the DVLA so gave them a call to find out to my surprise that I was never the registered owner of my car. Peter Vardy never completed the new owner form and sent it to the DVLA to update.

You call the head office and every option just goes through to a voicemail promising a call back. No reply after 24 hours. Sent an email and got an initial reply within 20 mins asking for more details then I have to keep chasing with emails and multiple phone calls.

After the frustration of not getting anywhere, it seems if you copy Sir Peter Vardy into the emails you can get a call within 15 mins! Missed the call due to a workplace meeting. The a voicemail from Scott was left asking me to get back in touch. Phone the number and guess what - the answer machine again. Emailed back a week ago and still nothing.

When you do get an email from them, its never signed off with anyones name so you dont know if its the same person you are talking to or if they are just passing it off.

Finally I've got the documents to tax my car after 15 unanswered calls, voicemails left and multiple emails chasing them.