Pets Corner Reviews 

1.086
•
TrustScore 4.5 uit 5

4,4

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Beoordeeld met 1 van de 5 sterren

Great and small meadow hay contaminated with long thin large amounts of white plastic. This is the 2nd bag I have had after returning the first for a refund and being told it would be investigated. Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I went to Pets Corner at Rake because my young Labrador had pulled me off my feet and he had also slipped his collar. The lady who served me was extremely knowledgeable, watched my dog and saw how he... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

As usual, the staff go out of there way to help, nothing is too much trouble. Always a smile when you enter the shop, amazing customer service. I've never been disappointed!!

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Beoordeeld met 5 van de 5 sterren

We’d just like to say a big thank you to Kim and all the staff at pets corner Warminster. The staff are always helpful polite and friendly and they are never short of good advice, whether it is hel... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenverzorgingswinkel
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Informatie afkomstig van verschillende externe bronnen

Family run pet shop since 1968, find different and superior quality food and accessories and staff properly trained promoting ethical policies - come see the Pets Corner difference!


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4,4

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
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Heeft 49% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,4

Alle reviews

(1.086)

302 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Only Go Here!

A massive heartfelt thank you to Stefan (not sure of spelling sorry) and Tom (and the other members of staff) at Pets Corner Romsey. Over the years they have given amazing advice and help to me and my family regarding our late dog and next dog. They are knowledgeable, professional, always cheerful and friendly and obviously love their animals. Siouxsie loves the new flavour of Canagan Petite, so, again, THANK YOU PETS CORNER ROMSEY

12 september 2025
Review zonder uitnodiging
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Antwoord van Pets Corner

Thank you so much for your lovely review. We are delighted to hear about the wonderful service you have received from our Romsey store over the years, even more so that Siouxsie loves their new flavour of canagan. We appreciate your loyalty. We will make sure this gets passed on to Stefan, Tom, and the team over at Romsey.

Beoordeeld met 5 van de 5 sterren

No quibble refund

I purchased a 12kg bag of Yora insect food from Pets corner and unfortunately my dog wouldn't eat it despite trying several times. I have a cavapoo who is hugely picky with her food and so I'm sure there are lots of other dogs who would love it.
I contacted the Pets corner in Frome and they gave me a refund immediately. Lovely helpful staff and were very understanding.

5 september 2026
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Antwoord van Pets Corner

Thank you so much for your 5-star review. We are delighted to hear about your positive experience at our Frome store. We will make sure your kind words get back to the team there.

Beoordeeld met 5 van de 5 sterren

Went to the Crawley Garden Centre store…

Went to the Crawley Garden Centre store to purchase treats for my Sister' dog. I am a wheelchair user, and was so pleased to find the staff talk to me, rather than my carer. They were extremely helpful and courteous.

29 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Ms Kim,

Thank you so much for your kind review. We are pleased to hear about your experience at our Crawley Garden Center store. It's lovely to hear that our company values are shining through in our customer service. We will make sure your lovely words get back to the team over there.

Beoordeeld met 1 van de 5 sterren

Puppy hour

I would like to give a warning to all dog owners who are considering to join Puppy Hour of Staines-on-Thames store.

This store put several puppies of very different ages, breeds, sizes and energy levels were placed together in a very small enclosure of around 3 metres. Owners are not allowed to be inside the pen. They say their "trained" staffs can handle the situation, however, they do not even understand it is impossible to manage interactions between puppies with very different play styles.

My puppy is energetic and, like many young teething puppies, can become very mouthy when she gets excited. She had no problem playing with puppies with a similar energy level. I joined the sessions several times, and I noticed more tiny and nervous puppies were joining. One of them kept whining and they were too scared to come in or stay in the pen. I saw his owner was complaining about my puppy that she was too active. So then my puppy became the scapegoat.

I felt the play area should've been separated all the time because my puppy's energy level is very high. What I find particularly disappointing is that the manager never raised any concern with me or discussed my puppy's behaviour during the sessions. My puppy attended several times, including sessions where she played energetically with other puppies, and I was never told that staff considered her behaviour unsafe or unacceptable.

I was contacted later by the store manager, Jacob over the phone, and told that my puppy caused multiple “incidents” including biting other staffs and dogs, which is not true at all. Play-biting is common among puppies and other puppies were doing that to my puppy. They were wrestling and chasing each other. If there is any too much things happen, all you need to do is separateing puppies depends on their size and energy-level.

No attempt to discuss the issue, manage the group differently, separate puppies, or suggest another arrangement before simply excluding my puppy. I was informed my puppy was banned from the store, and they even said "they do not care because they have a waiting list."

I believe owners should not bring in their puppies who are too scared to interact with other puppies. But for the store, it was not. For them, the easiest solution was to treat my puppy as a problem and remove her. I was a Pets Corner's royal customer for a long time. That is why I truested them. I have regularly purchased products from the store, including before I owned my own dog. I never expect they would treat me and my dog like this.

2 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Shenstone staff very helpful and friendly

Visit the Shenstone store regularly. Staff are very friendly and helpful. Even if out of stock on any items. They are more than happy to go the extra mile to contact other stores to get what I need. Have two Golden Doodles so it’s obvious they need matching everything! Thanks Shenstone 🐶🐶

31 augustus 2026
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Antwoord van Pets Corner

Hi Chris,

Thank you so much for your 5-star review. We are so glad to hear that your two goldens love the Shenstone store. We are delighted to hear about your experiences with us, and we will make sure your kind words get back to the team at Shenstone.

Beoordeeld met 5 van de 5 sterren

Staff are amazing very knowledgeable

Staff are amazing very knowledgeable, Connor always is very welcoming when we come into store goes above and beyond . Highly recommend to my friends with fur babies
Pets corner Salisbury road Andover

14 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Emma,

Thank you so much for your kind words. We would love to know which store you popped into so we can get your lovely review back to Connor. Please feel free to update your review here or reach out to us at feedback@petscorner.co.uk

Beoordeeld met 5 van de 5 sterren

Reading West staff are the best!

We moved to Reading two years ago and have visited the Reading West store almost every day since. Not because we need to buy dog food every day, but because our dog, Harry, absolutely loves visiting the staff.

The team are always wonderfully friendly and treat Harry as if he were one of their own. He is showered with love, cuddles, and, of course, treats. They are a real credit to the store. Special mention to Peri, Molly & Ben.

However, the one downside is that management does not seem to take staff safety seriously enough. There are regular thefts, often when a female member of staff is working alone. The police are aware, and the thieves have been caught on CCTV, yet nothing appears to have been done to improve the safety and security of the store and its staff.

We keep coming back because of the amazing people who work here, so please make sure they are looked after and given the protection they deserve.

26 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Stacey,

Thank you so much for your 5-star review. It's great to hear how much Harry loves the store. We will make sure your lovely words get back to the team at Reading West. We can't wait to see you and Harry in store again soon.

Thank you for raising your concern with our team working alone. We take the safety and security of our team very seriously and can assure you that this is being raised with the right people.

Beoordeeld met 5 van de 5 sterren

Visited the shop recently to buy some…

Visited the shop recently to buy some different dogfood. I Received some very helpful advice from Ellie. She was very knowledgeable and informative, enabling me to choose a suitable food for my litte Chihauhau. Excellent customer service from friendly staff who know about the products they are selling! Thank you 😊

15 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Karen,

Thank you so much for your kind review. We are so happy to hear that your little Chihuahua has found a food suitable for them.

We would love to know which store you popped into so we can get your lovely review back to Ellie. Please feel free to update your review here or reach out to us at feedback@petscorner.co.uk

Beoordeeld met 5 van de 5 sterren

Knowledgable staff and great customer service

Mark was really knowledgable when it came to my Cavapoo who has a super sensitive stomach. I bought an Ostrich foot on his advice and so far, so good! Thanks for the excellent customer service ☺️

19 augustus 2026
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Antwoord van Pets Corner

Thank you so much for your 5-star review. We are delighted to hear about your experience with Mark here at Pets Corner, and even more so to hear that your Cavapoo is enjoying their ostrich foot.

We would love to know which store you popped into so we can get your kind words back to the team. Please feel free to update your review here or reach out to us at feedback@petscorner.co.uk

Beoordeeld met 5 van de 5 sterren

Excellent Experience

Excellent Experience

I had a really positive experience with PET Corner. The service was professional, friendly and efficient, and everything was handled with great attention to detail. It’s clear that they care about their customers and take pride in what they do.

I would definitely recommend PET Corner to anyone looking for a reliable and professional service. A great experience from start to finish!

19 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Paolo,

Thank you for your 5-star review. We are delighted to hear about your visit to one of our stores. It's great to see our company values shining through in our customer service. We would love to know which store you popped into so we can get your kind words back to the team. Please feel free to update your review here or reach out to us at feedback@petscorner.co.uk

We look forward to seeing you in store again soon.

Beoordeeld met 5 van de 5 sterren

Service above and beyond in Peacehaven store

After losing (and finding) my dog I realised the wrong phone number was on her name tag. Went to the Peacehaven store and young man serving me took great care to check that I had provided the right information before he started printing, including suggesting ways of showing the phone number to make it clearer if I lost my dog again. I also bought some supplies but forgot to pick them up as I was so pleased to have a correct name tag and was chased up the road by the person who served me with the goods in his hand. Couldn't have asked for better service or products.

10 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Hi Allan,

Thank you so much for your lovely review of our Peaceheaven store. We are delighted to hear about your experience and that our team took great care of you.

We look forward to seeing you again in store soon.

Beoordeeld met 5 van de 5 sterren

top pet shop

I live opposite this pet shop in romsey where we had a fire in the flats. both of the guys from the pet shop and the vets were top notch helping to look after a group of cats that got caught in the fire working with the firemen and the paramedics. nice to know there are decent people willing to help still out there will be using this shop from now on

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic service and knowledge

Visited the Buxton branch and met Stuart, What a lovely guy and very knowledgeable. Clearly loves dogs and spent a great deal of time explaining about their food products etc. Happy with my purchase and am now a pets corner customer for sure, if I could give higher than a 5* on this I would.

8 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

bad managment!

I usually use the Kingswood branch or Pets Corner, I find the staff very pleasant and helpful. I was in Dorking so decided to use the local branch of Pets corner. I was browsing around the shop and all I could hear was this woman complaining and moaning, in that voice for all to hear! at first I thought she was complaining to the poor chap behind the counter, but upon seeing her in her black Pets corner uniform, it would appear that the bespectacled lady with a limp was a manager or supervisor at the shop. This is not really want you want to have to e3xperience when browsing a shop, it's awkward and a bit embarrassing to be honest. I won't be going back to Pets corner Dorking again!

9 juli 2026
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Antwoord van Pets Corner

Thank you for taking the time to leave your review. We are incredibly disappointed to hear about your experience at our store in Dorking, and thank you for taking the time to tell us what happened. We pride ourselves on our customer service and certainly don’t expect any customer to visit our stores and feel awkward.

May we please kindly ask you to reach out to our team directly at feedback@petscorner.co.uk as we would love to discuss your experience in more detail. We look forward to hearing from you.

Beoordeeld met 5 van de 5 sterren

Traditional customer service

It was so lovely to be greeted and be able to ask for advice and receive such brilliant customer service sadly something that is lacking in many places. I was recommended to go there by a friend and i definitely won’t be going to the other high street name again now ive found this wonderful gem. Thank you to Conner and Anna @ Andover

7 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Debbie has provided exceptional advice…

Debbie has provided exceptional advice on selecting the right chew types for our young puppies. All the chews are natural and our pups are enjoying them. Thank you Debbie for all you expert advice, you are a credit to the company. 10/10 service

10 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great staff excellent choice of products

Great staff excellent choice of products

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Pets Corner

Thank you so much for taking the time to write us your 5* review. We are very pleased to hear that you had such a great experience whilst visiting our store and that you found everything you needed.

We will certainly ensure your praise is passed on to the team; we are sure they will be very flattered by your feedback. Could we kindly ask which store you visited to ensure your feedback is passed on to the correct team?

We look forward to welcoming you back into the store soon, and to supporting you and your furry friends in the future!

Beoordeeld met 5 van de 5 sterren

This is a fantastic shop

Thatcham Pets Corner is a fantastic shop. It is well stocked and the staff are absolutely wonderful. They go out of their way to be friendly, they are very knowledgeable and have really helped me on numerous occasions when I have needed advice. I highly recommend visiting this shop. It is my go to.

28 juli 2026
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Antwoord van Pets Corner

Thank you for taking the time to write us your lovely 5* review. We are so pleased to hear that you found everything you needed whilst visiting us and that you received brilliant customer service from our team.

We place huge importance on the knowledge of our staff and invest a great deal in our academy training sessions to ensure our customers receive the best-tailored advice every time, so I am delighted to hear the Pets Corner values are shining through from our team, as well as their passion and commitment to providing the very best service.

Could we kindly ask which store you visited to ensure your praise is passed on to the correct team?

We look forward to welcoming you back in-store soon!

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