I came into the Hitchin store to get some help on which food is best for my Border Terrier who has allergies to lots of different dog food’s I have tried. I received some amazing help from two young l... Toon meer
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Great and small meadow hay contaminated with long thin large amounts of white plastic. This is the 2nd bag I have had after returning the first for a refund and being told it would be investigated. Th... Toon meer
Bedrijf heeft geantwoord
I went to Pets Corner at Rake because my young Labrador had pulled me off my feet and he had also slipped his collar. The lady who served me was extremely knowledgeable, watched my dog and saw how he... Toon meer
Bedrijf heeft geantwoord
We’d just like to say a big thank you to Kim and all the staff at pets corner Warminster. The staff are always helpful polite and friendly and they are never short of good advice, whether it is hel... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Family run pet shop since 1968, find different and superior quality food and accessories and staff properly trained promoting ethical policies - come see the Pets Corner difference!
Contactgegevens
Spindle Way, RH10 1TG, Crawley, Verenigd Koninkrijk
- www.petscorner.co.uk
4,4
Uitstekend
1K reviews
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Heeft 49% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Poor customer service experience
Poor customer service experience. Staff member that served me demonstrated a very limited knowledge of their product offer despite insisting they were nutritionally trained and could advise on all products. Kept repeating same information / advice without listening to my pets requirements. Very contrary and argumentative. Thankfully all products list their nutritional values and ingredients so I was able to educate myself on the product available and push back on advice provided in store. If it was not for store convenience and my own research I would not shop with this branch again.
1 mei 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Hi Suzanne, we are so sorry to hear that you have had a bad experience in one of our stores. We take great pride in our customer service and our training academy; this certainly isn't a standard we would expect from any of our team members. Please could we kindly ask you to get in touch directly at feedback@petscorner.co.uk, as we would love to discuss this with you in more detail. Thank you, and we look forward to hearing from you.
Pets Corner Review
Have been visiting Pets Corner for many years with my wife and our dog Bolt. The selection of toys, accessories, special treats and biscuits are excellent and the staff who obviously are animal lovers always make a fuss of all their four legged shoppers who are offered a treat before they leave the store. The weighing machine is another reason to visit the shop as you can check whether your best friend is getting a bit porky and needs to cut down on his or her food and in between meal snacks. Bridgemere is very dog friendly and even has a section in the restaurant where you can enjoy a meal in the company of your faithful companion. We always look forward to our next visit.
17 mei 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you so much for taking the time to write us your lovely review. We are so pleased that you, your wife and Bolt have enjoyed your visits to our Bridgemere store and that you are always looked after well on your visits. We will pass on your praise to the team; we are sure they will be extremely flattered by your feedback!
We look forward to seeing you and Bolt on your next visit and to supporting you all in the future.
Staff and a shop that really cares
I came in looking for alternatives to improve our senior cat's diet and Pets Corner staff were just the best. They asked a range of questions to gauge what the best options were and gave me options of wet, dry and mixed alternative foods but more importantly the gentleman who helped me taught me knew things about how to introduce the food slowly and safely especially give n that we have a senior cat. I cannot recommend this pet store enough, the staff are always super friendly and helpful and what's more is they have experience with animals themselves so aren't just selling products but care what they sell and the animal who will benefit from the product.
15 mei 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you so much for taking the time to write us your lovely 5* review. It is so lovely to hear that you had such a fantastic experience on your recent visit to us. Could we kindly ask which store you visited to ensure we pass your praise on to the correct team? We place huge importance on the knowledge of our staff and invest a great deal in our academy training sessions to ensure our customers receive the best-tailored advice every time, so we are delighted to hear the Pets Corner values are shining through from our team members, as well as their passion and commitment to providing the very best service.
We look forward to welcoming you back in-store and supporting you and your pets in the future.
Friendly and knowledgable staff who…
Friendly and knowledgable staff who were more than happy to help.
A nice bright store I will be visiting more frequently.
27 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you so much for writing your 5* review. We are delighted to hear that you had an excellent experience on your visit to our store and that the team were on hand to help with any queries you may have had.
We look forward to seeing you back in-store soon and supporting you and your pets in the future!
Positive experience
I have nothing but positive things to say about Pets Corner.
The quality of the food is good and the staff have always been so helpful. Sometimes the particular sack of food I have wanted to purchase is out of stock in my local branch so it has been sourced from other branches that do have it in stock. Nothing has ever been too much trouble. I wanted to say a special thank you to Magda who went above and beyond to help me today when I emailed after the sad loss of my pet on Monday following a stroke. I wanted to try to get a refund on the unused sack of food, I didn’t have a receipt and I didn’t think it was going to be possible for it to be refunded, but I received such a kind email. It really meant a lot after the sad loss of my pet. My receipt was located on the system and I am now able to go to my local branch for it to be refunded. Thank you Magda for your kindness today and for everything you did. It was very much appreciated.
29 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write such a lovely review. We are so pleased to hear that you have had such positive experiences with us both in-store and with our customer care team. We are, however, very sorry to hear of the loss of your pet and send our most sincere condolences to you during this hard time.
We are absolutely delighted to hear that the Pets Corner values are shining through from Magda and the team at your local branch, as well as their passion and commitment to providing the very best service. Could we kindly ask which store you have visited to ensure your praise is passed to the team?
We will also ensure to pass on your praise to Magda; we are sure she will be extremely flattered by your feedback!
Staff are always so friendly
Staff are always so friendly and knowledgeable and a great variety of pet food. This is the store at Gates garden centre, Stapleton.
4 februari 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write such a kind review. We are so pleased to hear that you have had such a fantastic experience in-store and that the team were on hand to help with any queries you had.
Could we kindly ask which store you visited so we can ensure your praise is passed to the team?
We really look forward to seeing you back in-store soon.
The packaging had collapsed
The packaging had collapsed. I had to ask delivery man if everything was there. Box not strong enough for weight of contents.
24 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write us your review.
We are really sorry to hear about the recent experience you had with your delivery. This is certainly not the standard that we expect from our deliveries, and we are disappointed that this has occurred.
We appreciate all the feedback that we receive and will ensure this is passed to our distribution team and couriers.
We would love to discuss this in further detail with you. Please feel free to reach out to our customer service team at https://www.petscorner.co.uk/contact-us/product-service-feedback/.
Another very quick and smooth…
Another very quick and smooth transaction.
21 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for your review. We are so pleased to hear that you have had a smooth experience on our website and that you made use of our speedy delivery services.
We look forward to supporting you and your pets in the future.
Regular, returning customers!
We order regularly from Pets Corner, their range is great and the quality of what they stock is superb. As a multi-cat and dog household, the next day delivery has saved us several times! What has kept us coming back though is the quality and that includes their staff. Any time we’ve been in store with a query we’ve been given fantastic advice.
23 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write your very kind 5* review.
We pride ourselves on the quality of our products and are very pleased to hear that you and your pets are enjoying the goodies that you have purchased.
We are very happy to hear that you have had such great experiences in our stores and that our team have always been on hand to help with any queries that you have had. Could we kindly ask which store you have visited to ensure your feedback gets back to the correct team?
We look forward to supporting you and your pets in the future.
We always get a very professional…
We always get a very professional service from Pets Corner, they deliver on time or we collect in store. Overall a very happy customer.
19 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for leaving us your lovely 5* review. We are really pleased to hear that you have had great experiences both online and in our stores. We really appreciate your custom and look forward to supporting you and your pets in the future.
I was able to re order my kittens…
I was able to re order my kittens favourite mice and then collect them at our local shop quickly. Perfect service and Boots is very happy too.
20 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write us your lovely review. We are so happy that Boots has got their favourite mice and that you had an efficient and effective experience with our click and collect service. We look forward to supporting you and your pets in the future.
Excellent as always.
22 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write your 5* review. We are so happy to hear you’ve had consistently great experiences with us.
We really look forward to supporting you and your pets in the future.
Antwoord van Pets Corner
Thank you for your kind review. We are so pleased that you had such a great experience in one of our stores. Could we kindly ask which store you visited to ensure your praise is passed to the correct team?
We look forward to welcoming you and your pets back in-store soon!
Easy to navigate
Quite easy to navigate the website and to make a selective purchase
17 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write us your 5* review. We really hope that your pets enjoyed their goodies and would like to thank you for your custom.
Colchester Branch
The staff at Colchester Pet’s Corner are so lovely and helpful! Always a pleasure to pop in for a browse or an item in particular that I need for my trio 🐾🐾🐾 Nothing is too much for the team and always greeted with a friendly hello. My fave pet shop in town! ❤️
22 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write us your lovely 5* review. We are so pleased to hear that you have had such great experiences within our Colchester Branch and that the team are always on hand to help and greet your trio.
We look forward to welcoming you and your pets back in-store soon!
For people who care for their pets
Each time l or my husband visit PetsCorner someone always says "hello". When l purchase the dogs dinners and anything else that l need, a member of staff always asks whether l can find all l need and/or gives me advice when asked about a problem the dog may have.
The New Milton shop always looks well stocked and overall very tidy. The staff are very friendly and helpful.
20 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write your 5* review. We are so happy to hear that you have had such great experiences at our New Milton Store and that the team are always on hand to help.
We look forward to supporting both you and your pets in the future and seeing you back in-store soon!
There’s a great range of products for…
There’s a great range of products for our dogs at Pets Corner. I particularly like the range of fresh natural dog treats such as rabbits ears and different chews which help to keep our dogs’ teeth in good condition.
The staff at the Chineham branch are fantastic - very knowledgeable and super helpful. Time never seems to be a problem for them when giving advice.
17 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for taking the time to write us your 5* review. We are so happy to hear that you have had such great experiences at our Basingstoke store. We are pleased that the team were able to help with any advice that you needed and that your pets have been enjoying treats from our natural dog treat range.
We look forward to seeing you and your pets back in-store soon!
Top Level Service
This is the email that I sent the HR Department of Pets Corner to thank them for the EXCELLENT service I received from the West Horsley Branch. Tip Top Service. A must visit for all pet owners.
Good morning, this is not a recruitment enquiry but more I wanted to give feedback on two members of your staff who work at your West Horsley Branch. We are adopting a rescue puppy soon and the advice that Grace gave us was absolutely amazing, she spent so much time talking through all of our options, giving us so much information about the products you sell and how they positively impact our new puppy, as well as additional information relating to training and settling the puppy. It was so reassuring, and her kindness and levels of expertise are just off the charts. I have never experienced such excellent customer service. We returned to the store yesterday to purchase another item for our puppy and were looked after this time by Darcy, again the service levels were off the charts of loveliness. We did not feel rushed in all our purchases, we left each time feeling happy, and totally reassured with our purchases. We will NEVER even think about shopping at another pets store. Grace and Darcy are brilliant, and a credit to your organisation. Thank you so much from Kate & Neal Baldwin, and Pluto the Puppy xxxx
9 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Dear Kate,
Thank you for taking the time to write such an incredibly lovely review. We are so pleased to hear of the experience that you had at our West Horsley store. We will make sure that your praise is passed on to both Grace and Darcy; we are sure they will be absolutely thrilled to hear of this.
It is so important to us that our customers and their pets feel looked after, and we are so happy that you felt reassured and that any queries that you had were answered. We wish you all the best of luck with Pluto and really look forward to seeing you all back in-store soon!
Antwoord van Pets Corner
Thank you for taking the time to leave us your 5* review. We are pleased to hear you made use of our speedy delivery services.
We look forward to supporting you and your pets in the future.
Without doubt the best Pet shop around
Without doubt the best Pet shop around. My dog is increasingly picky about her food. The staff in Pets Corner are knowledgable about nutrition and will go out of their way to help in choosing food which may help the situation. They are always friendly and can't do enough for you. Also the shop does not stock junk brands so you can be confident whatever you choose is quality. Thank you Pets Corner Quedgeley I don't know what Id do without you.
19 april 2026
Review zonder uitnodiging
Antwoord van Pets Corner
Thank you for leaving such a wonderful 5* review. We place huge importance on the knowledge of our staff and invest a great deal in our academy training sessions to ensure our customers receive the best-tailored advice every time, so I am delighted to hear the Pets Corner values are shining through from our team, as well as their passion and commitment to providing the very best service.
Could we kindly ask which store you visited? This will help us pass your praise on to the correct team.
We look forward to supporting you and your pets in the future.
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