Bought a ceramic cat fountain and replacement filters, set up as instructed and it leaks water all over place, via the clit in the rubber bung that connects the power cable to the pump. Clearly it's n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We bought a Scruffs Aspen fleece blanket for our 2 year old Cavalier King Charles Spaniel and he absolutely loves it. It’s become his favourite place to snuggle up and nap, which is saying somet... Toon meer
Bought what I thought was a premium bed for the pup, 18 months and it's completely faded! Not a little, a complete change in colour. Contacted customer services and was told 'it's general wear and tea... Toon meer
I bought the raised feeder bowls as my cats were having trouble with whisker fatigue using their previous bowls. The raised bowls are a great height and are shallow so the food sits in the perfect spo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Scruffs® is a global market-leading brand of premium pet bedding and accessories. The philosophy of Scruffs® combines innovative solutions to practical issues facing owners and their pets along with beautiful fabrics and colour palettes found in the latest home décor trends to create the very best pet products in the market.
Contactgegevens
Brindley Road 2, M16 9HQ, Stretford, Verenigd Koninkrijk
- 0161 702 5060
- customerservice@petslovescruffs.com
- www.petslovescruffs.com
3,6
Gemiddeld
366 reviews
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Heeft 20% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Not a reliable delivery service
This company is using Evri (Hermes) for deliveries and therefore my order will not reach me as the delivery service in my area was non-existent with Hermes. I have requested that my order, that is now 2 weeks overdue, is sent via Royal Mail 1st class tracked. I am very disappointed and my dog is still waiting for her Christmas present - her new dog bed cover!
3 januari 2023
Lovely high quality dog bed
Lovely high quality dog bed, good sturdy quality, perfect for my Golden Retriever!
23 december 2022
I accidentally brought the wrong item
I accidentally brought the wrong item, Pets Loves Scruffs had no issue with me returning the item and they gave me a full refund including my postage.
20 november 2022
The most comfortable bed for our dog.
The most comfortable bed for our dog.
Arrived in good condition and on time. Dog loves it. Easy to wash.
29 november 2022
Great customer service …
I had issues with my order but these were dealt with very efficiently and rectified by Julie in customer service.
1 november 2022
Good service
14 oktober 2022
Really great waterproof blanket
Really great waterproof blanket. Looks lovely and very soft too.
4 november 2022
Lovely quality long-eared dog bowl.
Lovely quality long-eared dog bowl.
The grey with cream interior is so stylish.
Love it ...also bought all cream to cordinate with another room in my home.
21 oktober 2022
Awful Scruffs Windsor box bed
Bought one of the Scruffs Windsor box beds which was delivered today,
I have to say I’m appalled by what I’ve received. The only nice thing about the bed is the fabric.
The bed looks nothing like in the photographs for the adverts where the bed is plump and well stuffed and solid looking.
The one I have received looks half stuffed and the edges are collapsing because they’re not firm enough.
I spent a week looking for a good dog bed and it was the photographs of the bed that sold this for me.
Very deceiving as photographs are part of the description of an item.
Would definitely not recommend Scruffs dog beds.
19 oktober 2022
Review zonder uitnodiging
impossible to get the order more wrong than they did
we ordered a replacement bed COVER for our dog 70X 100 brown Chateau. What arrived was new bed, called Chester 80x 60 incredibly thin and completely the wrong product , wrong size, poor quality . When we tried to contact the company, phone lines down due to COVID... WHY !!!! on line chat not available. No receipt with the order. It beggars belief that they can get this so wrong so many times
22 september 2022
Review zonder uitnodiging
Fast efficient service
Fast efficient service. Lovely comfortable bed for my dog. Good value
7 september 2022
A problem sorted
5 stars and more for sorting out an issue. One phone call, where staff listened, asked questions and requested I returned goods. A no quibble replacement was received within days.
Super customer service, thank you and well done.
5 augustus 2022
Dog food and water bowls
The items are of great quality and arrived in one piece (which is more than I can say for another company I ordered bowls from). Great size and good value for money.
4 augustus 2022
Rosie loves her second coolmat
2 augustus 2022
Exemplary service.
Viewed the website , saw the item require as it was similar to a previous purchase , with which we were extremely satisfied ( and which met with our dog’s approval) and purchased the item.
Delivery was swift and effortless.
We fully appreciate the service and the process , with no hesitation in providing a positive recommendation.
1 augustus 2022
Website clear and simple to navigate
Website clear and simple to navigate. Descriptions of products detailed and accurate.
1 augustus 2022
Product received so quickly it arrived…
Product received so quickly it arrived in time for the hottest weather and very pleased with this cool mat.
1 augustus 2022
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