Pets Purest Reviews 

1.253
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... Toon meer

Beoordeeld met 5 van de 5 sterren

New treats always arrive just as supply running low. Easy to subscribe. Excellent little treats

Beoordeeld met 4 van de 5 sterren

I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Toon meer

Beoordeeld met 5 van de 5 sterren

My cats completely stopped eating their food after I added salmon omega-3 oil. I would have thought they were just being picky, but both of them did it. I'm not recommend this product. Upd. After pos... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Dierenverzorgingswinkel
  2. Veevoerhandel
  3. Dierenwinkel

Geschreven door het bedrijf

Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 33% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,5

Alle reviews

(1.253)

35 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

I ordered Salmon Oil several months…

I ordered Salmon Oil several months ago.I have not re-ordered this but today I received an e mail to tell me that another order was being shipped.I attempted to contact Pets Purest by phone but they do not have a telephone contact number.I e mailed them and received a standard acknowledgement.I'd like to know why when you order something as a one off they assume this is a recurring order with the company deducting the cost from my bank account without any involvement from. me?

14 januari 2025
Review zonder uitnodiging
Logo Pets Purest

Antwoord van Pets Purest

Hello,

Thank you for your review - we appreciate all feedback as we are constantly trying to improve our service for our customers.

We’re sorry to hear about your initial experience with our subscription service, and would like to apologise for any confusion that may have been caused by unexpected orders. We’re glad that we were able to address your concerns directly over the phone and resolve the issue with a full refund and cancellation of this order.

At Pets Purest we genuinely want all customers to have a great experience, and we would like to thank you for your understanding and patience which allowed us to resolve this issue together.

We are always here to help should you wish to reach out to us in the future.

Warmest regards,
The Pets Purest Team

Beoordeeld met 5 van de 5 sterren

Very easy to order via website

Very easy to order via website. Good communication & updates, right through to dispatch.
Very good choice of products. Dog loves their treats and I like that it’s all natural.

25 december 2024
Beoordeeld met 5 van de 5 sterren

It’s become my go-to

I’ve been purchasing pet supplements from this website for over a year now. I recently discovered them and have been consistently impressed by the quality and variety of products available for my dog. From joint health supplements to skin and coat care, they have everything I need to keep my dog happy and healthy. The website is so easy to navigate, and I appreciate how quickly my orders arrive. I’m confident in recommending this site to anyone looking for top-notch supplements for their pets. It’s become my go-to, and I will continue to shop here.

10 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great products and service

I love the natural products Pets Purest make, it’s good to know that they are good for my dog!
The customer services department is exceptional, Megan has always been particularly helpful, kind and patient. Much appreciated! Highly recommend Pets Purest!

20 december 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The product I purchased was Probiotic

The product I purchased, the probiotic, is great quality, I’ve been giving this to my kitty for a few days now and he now has diarrhoea, only giving him a quarter of a teaspoon once per day because he’s only 3.5 kg and a senior. So any advice about what I can do to stop this problem would be appreciated. He does need a probiotic because he’s been on a lot of medication recently.
Btw the Royal Mail lost my package and it arrived all torn with no apology from them. It took 4 days to get to me, instead of the 48hrs which you sent it by.

24 september 2024
Beoordeeld met 5 van de 5 sterren

Pets Purest Salmon oil

Pets Purest Salmon oil has to be one of the best decisions I have ever made. The girls enjoy their food so much more now because they know they get the tastiest breakfast and dinners. The benefits of the salmon oil are unbelievable. Their coats are so soft and glossy now since having salmon oil.

5 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing customer service

Amazing customer service, thanks Charlotte for your quick and friendly response and resolving my issue😃

16 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Originally found the products on…

Originally found the products on Amazon. Prefer to order directly from a company when possible and was not disappointed by the service.
The delivery of products is fast and reliable.

31 juli 2024
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Awful products for cats!

Good service, awful products for cats!

I bought the cat treat bundle and both of my cats won't even try them, they sniff it and walk off. I'm sure the products are good for dogs but steer clear if you're a cat owner!

6 augustus 2024
Review zonder uitnodiging
Logo Pets Purest

Antwoord van Pets Purest

Hello Harvey,

Thank you for your review we appreciate all feedback as we are constantly trying to improve.

We have tried to reach out to you privately but as we cannot find your details and we have had no response to a request for more information we are unable to offer a resolution for you.

We genuinely want all customers to have a good experience with us and if something is wrong we would greatly appreciate a chance to rectify things.

Please reach out to us at support@petspurest.com so we can get this sorted for you.

Kindest regards,
Melissa

Beoordeeld met 5 van de 5 sterren

Amazing

Our dog Trixie enjoys the extra pump of Scottish Salmon Oil! Delivers today!
Bowl empty within seconds
No more fussy eater

25 juli 2024
Review zonder uitnodiging
Logo Pets Purest

Antwoord van Pets Purest

Hello Ovidiu,

Thank you for your review, we really appreciate it and it's great to hear that Trixie is loving our salmon oil.

Many thanks, Melissa

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