Absolutely recommend and will definitely order from here again. I've got my brows items too dry because of hot summer transportation to Poland. I was right off replaced with brand new items which do n... Toon meer
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Lees wat reviewers zeggen
Brow Glue is just Gloop! I ordered the pink honey clear brow glue as have dark brows already and don’t need any tint. I have tried it 4 times, tried spraying the glue with water directly in the jar... Toon meer
If you are thinking to sock up like I did ,DONT.I bought 5 Pink honey Coco brow Powder in August 2026 and they all expire in October 2026.I posted the review and they deleted it a few days later.
Fabulous products, gorgeous nude lip colours. Quick despatch and packaged beautifully. Arrived very quickly. Very happy! Would highly recommend. An ad came up on my FB reels loved colours you advertis... Toon meer
Bedrijf heeft geantwoord
2,9
Gemiddeld
164 reviews
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Heeft 64% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Love these products.
Love these products.
It's a shame my order went missing in transit this time, so had to wait for a replacement.
24 juni 2025
Scam
Ordered items over a month ago, haven't arrived and no response from several attempts to contact customer service. Scam. Avoid.
1 juli 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Hi Kathleen,
We're so sorry to hear you've had issues. Please can you provide us with some further info regarding your order and I can get this resolved for you immediately. Please provide information regarding the platform you placed the order on and the order number.
Many thanks,
PH
Really bad customer service I’ve been…
Really bad customer service I’ve been waiting for my order for over 3 weeks now and no one is getting back to me they said it’s been delivered and it’s not !
11 juni 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Hi Ellie, I'm so sorry to hear you've been having issues. Please could you confirm your order number and I'll raise this immediately.
Thanks,
Very poor customer service!
Sent emails regarding a return as the lipsticks I ordered were not like the photo shown and have had no response to any of my emails will not be ordering again or recommending.
13 juni 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Hi Jane,
We're sorry to hear you've struggled to get in contact with our team. Please could I confirm the help email is help@pinkhoney.co.uk - if this is the email you are reaching out to, please could you reply to this with your order number and I will look into this directly for you.
Many thanks,
BROW FLUFF ALLERGIC REACTION
Ordered 3 times, only 2 turned up, had to email 6 times before someone replied to me, no phone number to contact and was not able to message on tiktok/instagram, so just had to wait. They eventually replied and sent a replacement, which I then ended up having a massive allergic reaction to. FYI - I have the least sensitive skin!! I can put absolutely anything on my skin and it’s perfect, something in this must be harmful to skin and I am now left with red/itchy/very sore brows after using product for 2 weeks. Unhappy.
14 juni 2025
Review zonder uitnodiging
I ordered 2 of the discounted boxes…
I ordered 2 of the discounted boxes thinking I’d get some things different I ordered 1 light 1 medium but got the exact same stuff just different shades the ad is very misleading makes you think your getting the bronzing fluids
27 mei 2025
Antwoord van pinkhoney.co.uk
Hi Edel,
Thank you for your feedback. I’m really sorry to hear that you were disappointed with your order.
Please note that our mystery boxes are designed to be a surprise experience, and because of that, no specific items are guaranteed. While we do our best to include a variety of products in each box, the contents will vary and duplicates may occur, especially if multiple orders are placed, as these are not always flagged together in our packing system.
Regarding the bronzing fluids, we always aim to include a balanced mix of products tailored to the shade range selected. However, at the time of packing, we were out of stock of the corresponding bronzing fluid shades for the 'light' and 'medium' ranges. We understand how frustrating this can be.
We’re always working to improve the experience for our customers and value your feedback greatly.
Many thanks, PH
Antwoord van pinkhoney.co.uk
Thanks so much for the 5 star review!
-PH
Shocking customer service!!
Shocking customer service!!! Order #163017 Placed an order, realised it was the wrong address followed the website guide to cancel before the order was processed but it didnt give an option to cancel it. emailed no reply! so just left the order and changed to pick up at a depot instead. You cancelled the order and return to sender without any communication Charged for the product that was never received. Emailed again no response emailed with a complaint no response so claimed the money back from the bank and still got a cheek to challenge the claim!
31 maart 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Hi Vicki,
I'm so sorry to hear about the issues you've had with your order. Please be assured we're working through all information on our website currently to make sure it is accurate and up to date - I will report your feedback back to our team and get this looked into immediately. Could you please share your order number? I’ll forward it to the appropriate team so they can look into the status of your refund or delivery and provide a more detailed update.
Thanks so much for your patience, and again, sincere apologies for the inconvenience.
Brow pencil was a let down
Love everything apart from the brow pencil
It literally doesn't transfer, and then it snaps. Luckily i didn't pay full price
Bronzer last literally forever
Love the camo concealer too
24 april 2025
Antwoord van pinkhoney.co.uk
Hi Taylor,
Thank you so much for your feedback! We're so glad to hear you’re loving the bronzer and the camo concealer — both are definitely fan favourites! We're sorry to hear the brow pencil didn’t meet your expectations. That’s not the experience we aim to deliver, and we really appreciate you bringing it to our attention. We’ll be sure to pass your feedback on to our product team.
Thanks again for your support! 💖
The best brand 🤎
The best brand and the most loveliest team! Genuinely make me feel important every time I order from the brand! So inclusive and products are all phenomenal! X
1 mei 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Thank you so much Kerrianne, we appreciate you!!
Antwoord van pinkhoney.co.uk
Hi Tracey,
Thanks for your review! We're so glad you love what you ordered. - PH
Honey Glue original
I have only really used the Honey Glue original. It is my holy grail brow product because it keep my brows in place all day and is easy to get the hang of. When I went to repurchase I had a panic because I thought it was discontinued and had to sit down I was so upset. I would say I think it works best if you already have full brows though. Delivery was quick.
24 april 2025
Antwoord van pinkhoney.co.uk
Hi Olivia,
Thanks so much for your order! We're so glad you love the Honey Glue - don't worry it's here to stay!! -PH
Omg I received my 3 for 2 lip products…
Omg I received my 3 for 2 lip products today wow there so perfect pigmented so nice to apply I bought cupids cream liner in dulce french kisses in Sofia and lip glaze in baby love I’m 53 and can’t believe how nice they look and feel for price I’m going to buy more 🫶
10 april 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Thank you Fiona! We're so glad you love your products!
Im in love with the products
Im in love with the products! the shades are to die for, thank you!
25 maart 2025
Antwoord van pinkhoney.co.uk
You're very welcome! Thank you for taking the time to leave a lovely review!
DO NOT BUY FROM THESE .....Ordered 3…
DO NOT BUY FROM THESE .....Ordered 3 lip gloss in different colours on arrival they look exactly the same despite different names and the no applicator on one, emailed twice no reply whatsoever. Now goimg through my bank to claim full refund
29 maart 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
I’m really sorry to hear about the issues you’ve experienced — this definitely isn’t the standard we strive to uphold. Could I kindly ask you to double-check that you’ve contacted our customer service team at help@pinkhoney.co.uk?
In the meantime, I’ll also flag this with our team to ensure it’s looked into promptly. Please could you provide your order number for further clarity.
Thank you for your patience, and again, I’m truly sorry for the inconvenience.
Fabulous products
Fabulous products, gorgeous nude lip colours. Quick despatch and packaged beautifully. Arrived very quickly. Very happy! Would highly recommend. An ad came up on my FB reels loved colours you advertised so purchased the set. Excellent service. Thank you, will purchase again x
26 maart 2025
Antwoord van pinkhoney.co.uk
Hi,
Thank you for taking the time to leave a review! We really appreciate it. We're so happy you love your products and the service you've received and this has been fed back to relevant teams. Thank you once again!
What a nightmare .
What a nightmare .. please avoid this company .. loads missing from order and they did nothing to help .. I emailed 5 times before I got a response .. they are refusing to send the items I am missing ! I wish I had read these reviews before ordering .. clearly most people seem to have a problem. So I have lost my money .. how horrible of a company to do this !
21 maart 2025
Review zonder uitnodiging
Total scammers !!!
Do not use this company they are terrible and have awful customer service .. half my order missing and they have blamed it on me ??? Trying to make out I’m lying . So upset I paid money and didn’t receive my items .. they are a terrible co .. please be very wary !!
10 maart 2025
Review zonder uitnodiging
Never received my order
Placed my order more than 3 months ago no update no response on email they delete comments where i ask about my order in social media basically a huge SCAM
Order :157832
How can an order be fulfilled when i have not received an email informing that it has been been shipped (which i was supposed to receive as mentioned when placing my order) and when i visit the tracking it says my order is not yet shipped?
And no one even replies to my emails
Yes email is correct..
14 maart 2025
Review zonder uitnodiging
Antwoord van pinkhoney.co.uk
Hi Ashe,
We're so sorry to hear of the problems you've been experiencing. Please could you share some information regarding your order e.g order number and I can look into this for you.
UPDATE:
Hi Ashe,
Thanks for providing further info. I can see your order is marked as fulfilled on our system so I'm very sorry that you haven't received your parcel. Please drop an email to help@pinkhoney.co.uk and our customer service team can assist you directly.
UPDATE:
Hi Ashe,
I understand your frustration - I've raised this directly with customer service management and have retrieved your email from our website as e467***5@yahoo.com, please could you inform us if this in incorrect. Our team are going to reach out to you today and get this resolved immediately for you.
UPDATE:
Hi Ashe,
I can confirm we emailed on 10th April regarding this issue, please check spam and junk mail. We really hope we can get this resolved for you ASAP :)
Thanks,
They sent me a palette that had one…
They sent me a palette that had one year left in date so I only have a year to use it instead of 3 I sent them an email telling them they have sent me old stock and heard nothing back from them also I think the eyeshadow palette has already gone off because the creams in it smell funny and have a residue on them not happy waste of money
24 februari 2025
Antwoord van pinkhoney.co.uk
Hi Holly,
I've reached out to our customer service team regarding this issue.
Regarding the date on the packaging, the eyeshadows have a Period After Opening (PAO) of 12 months. This means that once opened, they should be used within 12 months, as the product may become unstable beyond that point. Since the product had more than a year remaining before its expiration date at the time of purchase, there should be no concerns about its usability.
Please let me know if you have any further questions!
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