Pizza Factory Reviews 6

I decided to write this review because I often rely on Trustpilot myself before ordering, and I know how helpful it is to read a real person’s experience. My story with Pizza Factory isn’t a total disaster but it’s not a rave review either. It’s somewhere in between, with both pleasant surprises and frustrating moments.
When the pizza arrives on time, it’s genuinely delicious. The crust is crispy but soft inside, the cheese melts perfectly, and the toppings taste fresh. I especially liked their double-cheese options the kind where every slice stretches just right. Sometimes the veggies are a bit overcooked, but overall, the flavor stays consistent and satisfying.
In most cases, Pizza Factory delivers pretty fast usually within the promised time, sometimes even earlier. But I’ve had a few delays, once waiting almost half an hour longer. Not the end of the world, but when you’re starving and smelling that pizza aroma in your mind, every extra minute feels endless.
This one’s a hit or miss. Some employees are genuinely nice they double-check your order, offer extra sauce, or just sound cheerful on the phone. But other times, the service feels cold and rushed. No rudeness, but no warmth either. It really depends on who you get on the line and what mood they’re in that day.
Here’s the main issue for me: the pizza doesn’t always look like what’s shown online. Once, I ordered a meat pizza and got toppings only on half of it. Another time the cheese slid off to one side, and the edges were burnt. It feels like quality control varies from shift to shift some days it’s perfect, other days it’s careless.

Pizza Factory, Auburn, CA's pizza is 100% the Best!!

This place is exceptional. I don’t know how they knew how much marinara sauce I like, but it was perfect. I have been ordering from this Pizza factory and the one in Orange County for like 10 years and their salads are large and their pizzas are absolutely the best.

Their drivers are very courteous professional and on time.

I highly recommend and I will be using them again.
They are my go to whenever I travel or whenever I’m here locally, They have several stores.

I love the Pizza Factory for this main reason " They truly care about the customers and community!" Some may have opinions on the food, but as to the owners, employees and all around restaurant service, they are GREAT! Also, their food is FRESH! They use healthy meat from Kanab that comes from organic and humane treated animals. They make their dough from scratch. Most everyone can agree the bread sticks are to die for! So, support a great restaurant who gives back to others!

8/17/2019 at 1:07pm: On my way up to Oregon and stopped in the Pizza Factory because the Hi Lo Cafe was too crowded. Ordered the Spaghetti and Meatballs. Guy who waited on me was not real friendly, but oh well!

The spaghetti was OK but not real good. The meatballs were horrible. Tasted like the meat was spoiled - Absolutely inedible. The garlic bread was really great however.

Will not stop there ever again unless it is an emergency.