Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Toon meer
Bedrijf heeft geantwoord
I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Toon meer
Bedrijf heeft geantwoord
Great service & very good price for identical item being sold by prestige high street store. Will look at Poole lighting 1st for any future lighting requirements.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager
Changed your mind? No problem.
Geschreven door het bedrijf
- Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
- Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.
Free Delivery
UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight)
Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos
Contactgegevens
9 Cabot Lane , BH177BY, Poole, Verenigd Koninkrijk
- 01202690945
- Online@poolelighting.com
- www.poolelightingfactoryshop.com
4,9
Uitstekend
624 reviews
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5 Star Customer Service
Absolutely brilliant customer service from Neil at Poole Lighting! He responded almost immediately to my initial email, knew exactly what I needed to fix the problem and the required parts were dispatched and received the very next day! Superb service! Great lights too!
If only every company had a 'Neil' in their customer service department! Thank you.
23 juli 2026
Review zonder uitnodiging
Antwoord van Poole Lighting Factory Shop
Thank you so much for your wonderful review! It was a pleasure to read, and I really appreciate you taking the time to share your experience.
I'm delighted to hear that Neil was able to help you so quickly and efficiently. He takes great pride in looking after our customers, and your kind words are a real testament to his dedication.
Your comment about every company needing a "Neil" certainly made us all smile! We're incredibly proud of our team, and it's always rewarding to know their hard work is making such a positive difference.
Best wishes,
Maja
Antwoord van Poole Lighting Factory Shop
Thank you!
Antwoord van Poole Lighting Factory Shop
Thank you
Fast delivery good products
8 juli 2026
Antwoord van Poole Lighting Factory Shop
thank you for your review
Great Service
Product was ordered online no problem and was delivered promptly would be happy to use this company again
8 juli 2026
Antwoord van Poole Lighting Factory Shop
thank you for your review
Very efficient
Very efficient, processed my order quickly and delivered promptly. Light fittings were very well packaged and secure. Very pleased with the service provided, as kept informed of order progress / status .
29 juni 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with our efficient service.
Fast delivery
Fast delivery! The light is perfect I’ve searched all over for this light! Would recommend and would buy from again
25 juni 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review. We really appreciate it.
Product as per the website
Product as per the website, product arrived on time as indicated.....
2 juli 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your review
Antwoord van Poole Lighting Factory Shop
Thank you
Stunning floor lamp
Fab floor lamp at a great price the delivery was very quick and it was well packaged. A great company to order from .
1 juli 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review!
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review!
Great products at great prices
Great products at great prices. Staff are super helpful and they proactively contact you about issues and solutions.
25 juni 2026
Antwoord van Poole Lighting Factory Shop
Thanks so much for your kind review! We're delighted to hear you found our products to be great value and that our team was helpful and proactive. We really appreciate your support and look forward to serving you again soon.
Excellent service again
Excellent service again. Third light I’ve purchased and never been disappointed. Delivery less than 24 hours from order - brilliant!!
25 juni 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review
Excellent customer service
Excellent customer service. I ordered some lights, but changed my mind. The service at the store was very good, and my issue was resolved instantly.
Well done Poole Lighting!
18 juni 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review
Excellent product at a very good price
Excellent product at a very good price. Delivered exactly as promised. Will use this company again
7 juni 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review!
Power plate I did not receive my item.
Hi good seller I had a mixup the my order but the seller was very understanding and helped me sort it out will buy from this seller again very happy with this seller .
6 juni 2026
Antwoord van Poole Lighting Factory Shop
Hi,
We're sorry to hear that you believe your item has not been received.
We have checked both our records and the courier tracking information and can confirm that we have not received any emails or contact from you regarding a missing parcel prior to this review.
According to DPD's tracking records, the parcel was marked as delivered on 9 June 2026 at 15:42, with photographic proof of delivery provided. The tracking also shows the parcel was received by "HOLLAND".
If you have not personally received the parcel, it may have been accepted by a family member, neighbour, or colleague. Please contact our customer service team directly so we can investigate this further with DPD and help resolve the issue.
We look forward to hearing from you and finding a solution.
Kind regards,
Customer Service Team
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review
Excellent service
Excellent service; my lights also sold at John Lewis were half price and perfect !
13 mei 2026
Antwoord van Poole Lighting Factory Shop
Thank you for your kind review
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