Well, I was desperate for a pool part and didn't look at reviews. Awful, Awful, Awful. Website says shipping within 48 "business hours", which I took to mean 6 business days - a little over a week. 2... Toon meer
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Hopefully you are reading this before your purchase unlike myself. This is a fraudulent website. DO NOT BUY FROM HERE. They take your money, print a fake shipping label, and don’t respond to emails or... Toon meer
Unable to return item that was un-used when it did not fix the issue with the item we purchased it for. The policy not to accept any returns on an item that has been unwrapped seems ridiculous...ho... Toon meer
Bedrijf heeft geantwoord
The pool vac we bought is so far fantastic, it just goes around pool getting job done leaving bottom if pool nice and clean, our pool gas a few ledges and steps that are a bit tricky for the cleaner b... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool. No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!
Contactgegevens
10267 N. Scottsdale Road, 85253, Scottsdale, Verenigde Staten
- (480) 607-1900
- info@azpoolsupplies.com
- www.poolvacparts.com
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140 reviews
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Great price.
I used to buy replacement hoses at retail stores. Your price is less than a half.
13 juni 2014
Review zonder uitnodiging
Great service at competitive prices
I ordered parts to pretty much rebuild my pool vac entirely. A new vac (Barracuda T5) would have been $325 - $350. By ordering $90 of parts from PoolVacParts.com, and 15 minutes work, my Barracuda is all but brand new!
Fast shipping too. Really, if you own a pool vac, this is the place for you when the sun and chemicals eat the life out of your vac.
12 juni 2014
Review zonder uitnodiging
The type of service I expect - great
The service was very good on both occasions I ordered. On the second time I had input the wrong address on the form. The shipping person at the store made the extra effort to contact me to get the correct address to speed up the delivery. I would use this retailer again and recommend to my friends.
12 juni 2014
Review zonder uitnodiging
This company has GREAT customer service.
I needed a testing kit for for small stream discharge. The one I ordered did not meet the criteria I needed. The employee I spoke with spent time researching and calling Taylor to help me figure out what I needed. I will use this company again and recommend it highly.
12 juni 2014
Review zonder uitnodiging
A company that cares about its customers and reputation!
My order was delayed by European customs, and Poolvacparts refunded the shipping cost, even though the fault was not theirs!
12 juni 2014
Review zonder uitnodiging
Great Service
Great Service the whole transaction was quick and easy. Great products and a great value!
12 juni 2014
Review zonder uitnodiging
All good,
These guys supplied and delivered the Pool Parts to AUSTRALIA as promised and inside the time suggested.
12 juni 2014
Review zonder uitnodiging
Great experience. Received the items I ordered on time and with no hassle.
12 juni 2014
Review zonder uitnodiging
excellent service with fast shipping
Ordered from and delivered to Brisbane Australia very quickly. The pool cleaner was safely packed and tracked. Staff promptly responded to my enquiry emails.
I would be happy to recommend them.
21 mei 2014
Review zonder uitnodiging
Not able to return un-used item when did not fix the problem.
Unable to return item that was un-used when it did not fix the issue with the item we purchased it for. The policy not to accept any returns on an item that has been unwrapped seems ridiculous...how are you to know if the item you buy will fix the issues if you don't take it out of the package and try it?
Seems to be pretty income oriented & no customer service...pretty good guarantee on getting plenty of money for the products they sell without much concern on getting them back, regardless of why.
14 mei 2014
Review zonder uitnodiging
Antwoord van PoolVacParts.com
Ms. Jones,
Thank you for your review.
Unfortunately once an Electronic item has been installed in your pool, it can no longer be returned.
We'd be happy to help troubleshoot your robotic cleaner issue, and find the parts you need to replace. I would also like to extend an offer to sell you these additional parts at our cost, to offset the loss of the item you already purchased.
Please let us know.
Thank you,
Jeremy Lilly
AZ Pool Supplies, Inc.
Order received quickly & was as ordered.
would order from them again.
6 mei 2014
Review zonder uitnodiging
Fast, Efficient Service was a nice change of pace
Researched, ordered the parts and received a good price all in a matter of a few minutes. The parts arrived as advertised in good condition and my vacuum is running like new again. That s all I ask for these days.
6 mei 2014
Review zonder uitnodiging
PoolVacParts were very helpful, returned telephone calls, and provided expert advice.
I called PoolVacParts to ask for advice before ordering replacement parts for my Hayward Shark Vac. The employee with the most experience was not in. They took my name and telephone number. My call was returned promptly. I was given advice that proved accurate. I will return to PoolVacParts when I need advice and parts.
6 mei 2014
Review zonder uitnodiging
Good and fast delivery and tracking info
Ii have not tried the pool cleaner yet, i am away for a week.
4 mei 2014
Review zonder uitnodiging
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