POP telecom Reviews 10.821

Josie handled my enquiry professionally and politely. She assured me that the refund of the equipment charge that I am due would be handled effectively and without delay - she was excellent

I have just upgraded my POP telecom, to the Fibre. I was patiently guided through the set up at my end after openreach did the work in my home. Paul was very helpful and patient with me. I recommend POP telecom very much.

Alfred was incredibly lovely and super helpful highly recommended

Josie was very helpful and very quick with my request.

Good renewal deal sorted out by Paz. Never had issues getting through to customer service and always helpful.

Thank you Alfred for a great experience. Prompt call, following Openreach addressing the necessary changes at the connection cabin, to ensure all was now working with the broadband service & confirm a credit to my account for the period of no broadband service.

I got a help I needed, thanks

As an elderly woman who is not confident with technology, I needed a patient and understanding member of staff. I got one called Mark. He was so patient taking me through the stages to get my router working again. Mark was great.

Ref 107730 - I was contacted by Paul who was investigating why I was experiencing performance issues and asked me to check if they had been resolved, The performance had improved and he explained the factors which govern the User’s speed expectations. He also clarified a billing issue that was corrected and advised that I the next invoice would also be wrong but the correct amount would be debited from my account.

I used them for a year and half at my prior property. Quite bumpy service, Internet would drop sometimes but overall it was bearable.

My contract was expiring and I was moving so talked to them about getting a new contract for the new place. They told me the covered the area so it was all good.

First, the start day was delayed by 5 days
Second, the engineer came and confirmed there is no socket nor BT cable to this property, so they would need to drill a hole and my landlord does not allow it.

Called them to see what to and they told me I was "opting out" so I had to honour the contract, which means I have to pay for a year contract they said they were ready to provide but they were not.

Avoid this company at all costs. This is not ethical practice.

Called up today to find out about my connection date for my broadband Alfredo was the agent who was on the phone and with in less then 3 minutes everything was explained and sorted. Good service thank you.

Cris was very helpful and sorted my question quickly.

Alfred continues to help us ! He has seen it through to the end thank you Alfred

DON'T EVER GO TO THIS COMPANY!!!
So found them online and promoted as ZERO joining / setup fee's. went through the process and had no option for a install date or time! and then next day get a INVOICE for £48 which at no point had been advised!
Called and cancelled in under 12 hours of taking out the service. confirmed TWICE it had been cancelled and NINE days later they took the £48 from my account!!
NOW i have to wait THIRTY DAYS for a refund!!
this company is a total joke and they scam you new customers as soon as you join.
AVOID THIS COMPANY!!!!

Alfred helped check my father's landline and was professional and helpful.

Had a great experience with the service
Alfred was a great help!

Thanks

Ref number 107696
I spoke to Alfred this morning and found him to be
very helpful and patient. He anwsered my questions
politly and quickly sorted our problems.

The worst broadband provider I've ever used. Ended up paying considerably higher costs than with much better competitors like Sky for wifi that regularly dropped out or was slow, which led to complaints from guests. Customer service was absolutely dreadful. Had an incredibly rude customer service agent called Chris who tried to tak down to me about consumer law when I am professional consumer champion lol. I would honestly never recommend this company to my worst enemy and I regret ever going with them. Stick to Sky etc, worth the higher initial price.

As a new customer and aged person I was struggling with setting up my router. Josie was very helpful and patient with her instructions. Just need another cable. Thank you Josie

Cris was very helpful and helped to resolve the issue that I had and he kept me informed as the process went on,I am very happy with the service that I received,thank you.