Although my dress was not the right sizing for me, the delivery was very fast, and the return was made easy. During the return there was a slight delay, but from contacting very helpful Kiera, I was a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Excellent experience - really prompt reply and was able to resolve my query in record time. Can't recommend enough. Chantelle was fantastic.
Bedrijf heeft geantwoord
I had a fantastic experience with Pretty Lavish, especially thanks to Kiera from the customer care team. She was so helpful, friendly, and went above and beyond to sort out my issue quickly and effici... Toon meer
Bedrijf heeft geantwoord
I bought a wedding guest dress, the quality is amazing!! So so impressed, i personally feel great value for money. The original dress I purchased was too small, but the customer service has been exc... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contactgegevens
Verenigd Koninkrijk
- www.prettylavish.co.uk
4,5
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Pretty Lavish
Thank you so much for your review.
It is lovely to hear you are pleased with latest purchase from Pretty Lavish.
Stay tuned on our socials for new styles being launched and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Quality clothes & friendly staff at the…
Quality clothes & friendly staff at the sample sale. Annabelle very helpful.
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for sharing your thoughts on our sample sale.
We are so glad to hear you are pleased with it's quality. We take great pride in using high quality fabrics and creating timeless designs.
We will be sure to pass your comments onto our team.
Best wishes,
The Pretty Lavish Team x
Amazing experience
The pretty lavish experience is always seemless! The staff are always so helpful and positive especially at the sample sales where it’s extremely busy. The vibe is fantastic and I would highly recommend. More so the quality of their pieces is timeless and defiantly worth the investment
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience and our team were helpful and friendly.
We are so pleased you are impressed with the quality of our products.
We look forward to welcoming you back again soon!
Best wishes,
The Pretty Lavish Team x
Lovely clothes
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your positive feedback.
We are so pleased to hear you loved your new purchase from Pretty Lavish.
Stay tuned on our socials for new style being launched.
Best wishes,
The Pretty Lavish Team x
Great experience!
Great experience, as always with the best sample sale around offering gorgeous styles for men and women!
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting. We look forward to welcoming you again.
Best wishes,
The Pretty Lavish Team x
Sample sale
Sample sale! Always worth a visit so many amazing pieces!
Go to brand for any occasional wear!
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience with plenty of options available.
Best wishes,
The Pretty Lavish Team x
Very smooth sailing and great prices!
Very smooth sailing and great prices!
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience and at good value.
We are so pleased you had a lovely time visiting.
Best wishes,
The Pretty Lavish Team x
Antwoord van Pretty Lavish
Thank you for your recent review.
It is lovely to hear you found our sale a great experience.
We are so pleased you had a lovely time visiting.
Best wishes,
The Pretty Lavish Team x
Very organized event
Very organized event, so many options and great value!
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your recent feedback.
We are pleased you found plenty of options and sizes available at a good value.
We hope to see you again soon!
Best wishes,
The Pretty Lavish x
The most beautiful store
Great stock and range of sizes, good value for money. All of the team are so friendly 🩷 we had a lovely morning thankyou
28 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you so much for taking time to leave us feedback.
We are so pleased you had a lovely morning and found our team so friendly and helpful.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
I received some trousers from Pretty…
I received some trousers from Pretty Lavish which unfortunately ripped when trying them on. I emailed Pretty Lavish about this and was gotten back to quickly and efficiently and a refund was given. I have used this brand many times in the past and never had issues so I am glad it was dealt with in this manner and I can continue to shop with Pretty Lavish :)
3 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
We are sorry to hear there was an issue with your order but we are pleased to hear this was resolved quickly for you.
It is wonderful to hear you have found our customer care team so helpful and efficient.
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Disappointed
I returned a dress but I had failed to understand that the code they sent me to return the parcel was to donate to the Salvation Army. I never knew this and by the time customer service team worked it out it was to late to get the parcel back. I asked to go 50/50 on the £65 donated but was refused by them. Very disappointed. Will not be buying from them again.
12 mei 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your review,
We're sorry to hear there was an issue with your return. We understand you have been in touch with our customer care team and you have used the donation portal to send your item to the Salvation Army for donation.
The donation portal is located on a separate section of our website and you will need to visit our returns page to use the return portal. As we have not received your order we were unable to process your return for a refund.
Best wishes
The Pretty Lavish Team x
Customer service was great
Customer service was great. Thank you to Chantelle for looking into my query quickly and efficiently.
10 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Customer service was very good
Customer service was very good, fast and efficient delivery. Although I returned the products everyone was very helpful throughout. First time shopping with Pretty Lavish and will definitely shop again.
9 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you received your order promptly - our warehouse intend to ship orders as quickly as possible so it is great to hear you agree!
It is lovely to hear you would recommend us, we look forward to welcoming you back again soon.
Best wishes,
The Pretty Lavish Team x
I had a situation regarding a Pretty…
I had a situation regarding a Pretty Lavish dress that was handled very professionally, efficiently, with great care and swift communication. Thank you so muchI had a situation regarding a Pretty Lavish dress that was handled very professionally, efficiently, with great care and swift communication. Thank you so much
6 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and its great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Fab recent experience with pretty…
Fab recent experience with pretty lavish!
I made an error with my contact information and as a result was struggling to arrange a return.
Very swift reply from the customer service team. Polite and pleasant with everything resolved. So pleased
Recommend this retailer and will shop again.
9 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have been happy with the service you have received from the team.
We try to ensure all emails are responded too as quickly as possible and it's great to know you agree!
We hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
10/10 customer service
10/10 customer service. I had bought my bridesmaid dresses from pretty lavish but one of my bridesmaids needed a different size and unfortunately the dress was no longer in stock with no plans to be restocked. Chantelle has gone above and beyond by contacting wholesalers and getting this item sent out to me. I really can’t thank her enough. Planning a wedding is stressful enough but she manage to save the day and I am really grateful for that. Very quick response, very friendly and the dresses are lovely quality and perfect. I will always be recommending pretty lavish!!!
11 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful. We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
Great customer service!…
I am buying bridesmaid dresses and fell in love with a dress that was out of stock! Hannah was so helpful in advising when it is expected to be back in stock, so that I can plan a date to get all my bridesmaids together - fantastic customer service!
9 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for taking the time to leave us feedback.
It is wonderful to hear you have found our customer care team so helpful.
We appreciate your comments as we are continuously looking for ways to improve our customer service.
I will be sure to pass on your feedback to the team and we hope to welcome you back again soon.
Best wishes,
The Pretty Lavish Team x
This website uses underhand advertising…
This website uses underhand advertising techniques, including a "pop under" that opens up their website in a new window. This alone would put me off ever shopping with them. If they can't be trusted in one way, they can't be trusted in any.
6 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your review, whilst we understand you have not shopped with Pretty Lavish before we appreciate you bringing this matter to our attention.
We’re actively investigating with our trusted advertising partners to identify and stop any intrusive behaviour like pop-unders as this is not reflective of how we wish to represent our brand. We take matters like this very seriously and are committed to ensuring a respectful and secure online experience for everyone.
We appreciate your feedback and are working to resolve this promptly.
Best wishes
The Pretty Lavish Team x
Ordered 2 dresses both faulty
Ordered 2 dresses both faulty, I returned the order and entered on their website the reason for the return. They only refunded me on part of the order (I still paid delivery and return charges) after a lot of back and forth they have finally refunded me the delivery charge but not the return postage - zipper faulty on one dress and other ripped after 1 wear....even though I'm legally entitled to a refund I'm having to fight my corner wouldn't use this company again very disappointed
4 juni 2025
Review zonder uitnodiging
Antwoord van Pretty Lavish
Thank you for your review, we're sorry to hear of your recent negative experience.
We do have a Damaged & Faulty Policy outlined on our website, which asks customers to contact our Customer Care team before returning faulty items. This allows our team to offer the relevant support and ensures a quicker resolution. As we weren’t notified ahead of your return, an investigation was required on this occasion relating to your return and unfortunately this has extended the resolution time.
We are pleased that our customer care team is in direct contact with you regarding the return costs to resolve the issue experienced and we hope to restore your faith within Pretty Lavish.
Best wishes
The Pretty Lavish Team x
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.