Priceline Reviews 59

They don’t even deserve a 1 star review. As a loyal customer who has spent ten’s of thousands booking thru this company I don’t care if I have to pay triple I will never use them again. I booked a hotel through hem and got a room that ended up not even having a working toilet. They refused to do anything to help me with the hotel. After finally getting the hotel to do a refund I’m being told it will be at least 72 hrs before I’m refunded but Priceline. So now I as a customer have to fork out more hard earned money for a hotel for the next 2 nights in hopes I will receive the promised money back. And because this happened on a Thursday it will be Monday or Tuesday before I see anything. They even had my email wrong and said they sent a 20% off coupon for my next booking to an email I had never even heard of. Don’t walk run from ever using them. I would rather pay $500 a night to holiday inn they ever give them another dime they are shady. And good luck understanding there customer service they speak very broken English

I’d rate Priceline 0 stars totally useless, no customer service and never ever but their trip protection, it’s useless and a scam. Hurricane hit our home in North Carolina September 27th, lost everything and missing family members and Pricline didn’t care or refund our trip. C/S rep. said it didn’t qualify. Never ever Priceline again!!!😢🙏

I just booked a hotel directly with the front desk for $5 more because I dint want to deal with priceline after two calls where the price changed and I was interrupted to "explain" how I was not making a good choice, and my "online search inaccuracies" had caused an increase 10 minutes later. When did priceline get so aggressive and fee heavy? Never coming back after 20 years of loyalty!

They are dishonest. My hotel stay was modified from 4to1 day. Priceline emailed confirming the modification and indicated the amount I was to be charged. Instead they withdrew the entire amount and even in light of their own error have refused to return my funds. I have had 4 emails since and each one keeps asking for different documents like bank statements receipts etc. not not trustworthy

I booked a straight flight from LAX to BNA but 2 days after airline changed the schedule with 2 stops so my flight which 4 hours became 12 hours and I ended up cancelling the flight and Spirit refunded my 497.98 but I was charged 545.86. I called the customer service of priceline and they keep on transferring me to Spirit customer service. The difference on the refund was 15.98 for seat I was charged and 30.90 for trip protection. Since I am not taking this flight I was inquiring how can I get my remaining refund. I went in circles with Priceline and Spirit. This is worst experience i encountered and I am travel a lot all over the world. Priceline customer service SUCKS

I have used before and often get a good deal.
My last booking was for two days, so I put dates in, found and chose hotel. Paid, all good ?
However double checking the reservation I find it is only for one day !
Spent five days trying to contact Hotel direct and Priceline, no response from either despite trying different methods.
No way to add the second day so I have had to cancel and go directly with another Hotel.
Customer Service MUST be available.

I have lost £760 as I cancelled to get a refund, which I can't of course. They won't let me reinstate the booking, it was only made yesterday. DO NOT USE. Sadly the people giving reviews already have

Easy to book, impossible to make changes. Poor customer service. Don't recommend to use they service

It’s a scam company, as I can now see by the 97% 1 star reviews.
I booked a hotel room and the website advised that payment hadn’t gone through. So I again attempted to book and it worked. They then charged me twice, for 2 rooms, and refused to refund the second room due to their “cancellation policy”.

I rented a car through Priceline in Melbourne Aus. for a week trip. Picked a mid size vehicle that would hold 4 adults and 2 bags from Budget. Went to the counter and she gave me a stall number. Went to that stall and there was an SUV but no key for the vehicle. Went back to talk to the agent and she was rude and gave me a different stall. This stall had a small Toyota corolla in it. I went back to the counter to complain and she told me to take that car as that is all they had. I immediately called Priceline to start a complaint and to this day (6 months) have had no luck getting things rectified. I will never use Priceline again.

Scam company that advertise a low nightly rate but then sneakily slam on fees at checkout (at which point in your mind you already think you’re getting the nightly rate)

Absolute scam of a website. I don’t usually write reviews, but I feel obligated to report this company. They take no accountability. I canceled my flight and am unable to get a refund because they do not answer the phone. They only provide an automated system that directs customers to the airline, which then tells you to go back to them since they are the booking agent. They sent an email stating they have no responsibility for issuing refunds, even though they are the booking agent. Scandalous.

email below:

Dear Gxxx Gxxxxxx,
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.

Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Emirates Airlines directly at 1-800-777-3999, and reference the following Airline Confirmation number:

Emirates Airlines - HZHLH6
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.

If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number 60224623518 when prompted.

Sincerely,

The Priceline Customer Service Team
P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.

Follow us:
Responses to this e-mail will not go to a customer care representative. To contact us, please visit our Help Center.

This is a transactional email from priceline.com LLC - 800 Connecticut Ave. Norwalk, CT 06854

I never complain but Priceline was the absolutely worst experience I had. Bar None. Their customer service 800 is out of service Do not trust or use them

I wish I could give no stars.

This company somehow linked itself to a hotel I wanted to book. Unknowingly I clicked through on the hotel website, got a quote and agreed a rate, then entered all the info and payment.

Just as I clicked confirm, I noticed the price had more than doubled. I rang them immediately and they said if the hotel confirmed the cancellation they would refund without penalty. This was over a month before but they are refusing to refund despite telling me on they phone that they would.

I have confirmed with the hotel the booking is cancelled but they won't refund as they say Booking won't refund.

They are also keeping 2 penalty fees for the same booking so they keep over £200.

The booking was actually made with Booking.com and I have no way to contact them as I don't have the booking number.

Horrific experience and I will never use Booking.com again let alone this company.

Do not book with Priceline! I booked a bundle package with 3 adults and 2 kids. Priceline did not add my 2 kids to the hotel reservations, although they are on the flight and airport transfer and now they are trying to charge me more.
I spoke to a supervisor by the name of Nicholas and he assured me he would take care of this because this was Pricelines error and I would get a follow up email. They never corrected this and now my vacation is ruined! 🤬

priceline / Orbit scam

IT's scam site and they will take all money and they never give it back. It's hotel review rating website. it's group of people working and they will take all your money.

Not even a one star stay away it’s scam

I booked a 4 star hotel under express deals. After booking, I found out the hotel was 3 stars. Contacted Priceline who said sorry we can't do anything about that.

They are scammers, you find a good price for a property but you can't book it. It says it's not available anymore (although it is) and as you keep trying they keep increasing the prices.

Scam website Dangerous.
Mystery hotel 50% of details incorrect
More expensive than other websites
And doesnt include free cancellation like cheaper bookings
Contact messaging is a waste of time
TOO dangrous for cruise or flight bookings your flight may leave froma different country on different day avoid