Prink Ltd Reviews 

128
TrustScore 4 uit 5

4,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

High quality products and technical expertise. These printer inks are very good. They outperform manafacturers ink at a considerable cost saving. I would highly recommend this Company.

Beoordeeld met 5 van de 5 sterren

Throughout the years that I have dealt with Prink I have had no reason to be anything but pleased with their service. I am not a frequent customer and my orders are not large but their service has... Toon meer

Beoordeeld met 5 van de 5 sterren

I had an issue with using Prink ink in my Epson printer which was my own fault. I contacted Prink who quickly advised me how to solve the problem. I will continue to use Prink for another decade ra... Toon meer

Beoordeeld met 5 van de 5 sterren

Great company who understand what their customers want and need - responded to a query promptly as their site promised. They still carry lots of stock to keep older printers going rather than expensi... Toon meer

Bedrijfsgegevens

  1. Tonerleverancier
  2. Computer & laptop accessoires

Geschreven door het bedrijf

Free delivery and lowest prices on Ink Cartridges, Printer Ink, Inkjet Cartridges, Printer cartridges, Inks and Epson Compatible Ink Cartridges.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

128 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,2

Alle reviews

(128)

22 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I must have used gallons (slight…

I must have used gallons (slight exageration) of their ink for my Epson. Never a problem with getting the cartridges to work. I do use a "zapper" but I don't know if that is important. Odered 19 December delivered 20 December. What's to complain about

20 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Using Prink for 11 years now

Using Prink for 11 years now, really helpful if I have cocked something up or having some difficulty. Cheap and Flexible, such as allowing a mix of cartridges, I had quite a few yellows and blacks left so I was able to just order what I needed (Magenta and Cyan). There's a review saying they were rude. After all this time using Prink I just don't believe it!

21 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

very prompt service

very prompt service, quality ink cartridges fully compatible with my canon inkjet printers. have used them for many years with no problems

11 januari 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not us this company

Do not us this company. They do not honour the "Satisfaction guaranteed" claim on their website, quite the reverse. and from other reviews on this site, our experience is not unique. There are other suppliers of equally reliable cartridges. They supplied the wrong products for our stock of 4 sets of Epson DX7400 cartridges but have refused to replace them or even apologise for their mistake, just sent us a link and told us to order them again. Due to Covid etc it took over a year for us to use one, thereby finding they did not work and realise Prink had made a mistake. Since it was clearly their error, we asked Prink to replace them but were amazed at the arrogant dismissal of our request Graham Taylor, the Managing Director in person, even when we suggest we would accept only two sets, as a generous concession on our part.

He has never denied that his company made the mistake but used every excuse in the book to refuse. First he said that such errors should be reported within 48 hours, then he said they were outside warranty, and he continued to refuse, despite us pointing out that such conditions do not absolve him of a his legal responsibility to supply what was ordered. He even implied that, if we were to approach trading standards or file a claim in the small claims court, he would deny that he had supplied the products that were the subject of our claim.

He is clearly relying of the fact that we would not bother to pursue the matter and the fact that we are 200 miles from his store.

Our worst experience in many years of otherwise reliably buying on line.

25 september 2022
Review zonder uitnodiging
Logo Prink Ltd

Antwoord van Prink Ltd

Mr. Hebard took over 560 days to inform us that we had allegedly sent him the wrong items. These cartridges are perishable so during this time they have exceeded their 18-month shelf life. Their cost price to us has also since risen by over 300%.
Perishable products do not stop deteriorating because of "COVID etc". We do not and should not be asked to extend our warranty for a delay in use due to such events. Our satisfaction guarantee must expire with the warranty.

The buyer has a responsibility to check goods upon receipt and should report any errors or omissions within a reasonable time frame. We are of course quite flexible on our published 48 hour limit but a period of 19 months is out of the question due to the perishable nature of the product.

No evidence that a packing mistake has been shown although we do not deny that this could have happened. However, after such a long time we cannot be expected to simply accept this without question and to issue new more costly replacements for items that would now have perished regardless of whether or not an initial error was made.

Mr Hebards lengthy critical review conveniently omits important facts such as the true length of time he took to report the issue and the fact that the items he ordered were not first used until after they would have expired. He also makes claims regarding our legal responsibilities which do not stand in this case due their perishable nature and I believe that it is for these reasons he has not "bothered" to pursue the matter.

I have previously explained to Mr. Hebard that posting a negative Trustpilot review won't change our stance on this matter and should he wish to take this further we will defend our case and post the outcome here for all to see.



Beoordeeld met 5 van de 5 sterren

First time buyer but definitely not the last!

After buying Epson compatible cartridges from other companies without any successful results, I came across Prink and as they offered a guarantee, I decided to give it one last go at getting my printer to accept a cheaper alternative.
Communication was good and my inks arrived in just a few days.
I was somewhat skeptical that they would work but they did!
I'm absolutely delighted with these inks and will look no further when I need more.

8 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top class

Have ordered my compatible ink cartridges from Prink for many years. Always excellent for value, product quality, speed of delivery and communication. Would definitely recommend this company.

20 mei 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Inks not recognized by Canon Printer

Inks not recognized by Canon Printer
Seller rude and uncooperative as many reviews and their responses to them here have clearly displayed

Best just Avoid , better and cheaper options out there

15 december 2021
Review zonder uitnodiging
Logo Prink Ltd

Antwoord van Prink Ltd

We politely offered advice as to a possible remedy to which your abrupt response was to demand a refund and threaten to raise a chargeback claim with your payment provider.
As previously stated, we will gladly refund you on the safe return of the cartridges but we are not willing to allow you to keep the items and also receive a refund.
Raising chargeback claims with your payment provider (which you lost) and posting negative reviews about us will not change our policy on this matter.

Beoordeeld met 5 van de 5 sterren

Very happy with the service and product

This is about the third time I have used this company. The delivery time is very good. Cartridges contain more ink and are less than half of the price than the ones recommended by the printer manufacturer. Will keep on using

11 augustus 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Many thanks for your excellent service…

Many thanks for your excellent service and help with the issue I had with some cartridges. I received their replacements the day after I reported the problem.
I've used Prink for years now because of good quality compatible cartridges and great service.
Thank you Betty UK Tai Chi

4 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent supplier

A regular customer for 9 years with a fair usage of cartridges for the 2 Epson Printers I have used during that time. Of the 100's of cartridges used I have not had one faulty cartridge. A couple of 'suspects' proved OK when reinserted. With fair pricing and prompt free delivery I have no reason to consider another supplier.

18 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent ink cartridges the best

Excellent ink cartridges and prompt serviice.
compared to other ink suppliers, PRINK inks give Bright Vivid colour and reliability.
I have tryed other inks but not any more its Prink for me from now on.

6 januari 2021
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Good except when there is a problem

This company has very competive prices coupled with a quick delivery but they are not good if there is a problem. Several years ago I had a Canon printer and used Prink all the time. Then one set would not work at all. I was firmly told it was not their product but my fault.
This year I purchased a Canon printer and thought that I would give Prink another chance. The first two sets were fine however the recent one was not as only the black worked. Instead of just replacing them as a proper company would do, I just on receiving instruction after instruction on what to look for. In the end I just got fed up and binned the lot and bought some from another company which worked fine.

20 december 2020
Review zonder uitnodiging
Logo Prink Ltd

Antwoord van Prink Ltd

I am afraid that Mr Saunders' review is not a true representation of what actually happened.

Mr Saunders has never purchased cartridges for a Canon printer from us, only cartridges for Epson printers.

He reported an issue with his latest purchase and attached a photo of the printer ink levels showing the black cartridge to be full and all 3 colour cartridges to be completely empty which was rendering the machine unusable. He stated that he had then refitted his old partially used colour cartridges which were now allowing the machine to print.
I suggested that the answer to the issue may be that he had mixed up the the new colour cartridges with the old ones (it does happen) so I asked him to send me a photo showing the ink level report of the cartridges he had put back into the printer. If these ones were now reporting as nearly full then this would have proven my assumption to be correct. However, Mr Saunders took offence to my request claiming that he had already sent the requested photo when in fact he had only ever sent us one initial photo showing the colour cartridges to be empty and rendering the machine out of operation.

Mr Saunders has clearly confused his Epson printer for a Canon and is mistaken in the belief that he has sent the photos I requested so therefore I don’t believe it is unreasonable to assume that he has also accidentally put his old colour cartridges back into the printer thinking that they were the new ones.

Beoordeeld met 5 van de 5 sterren

Prink resurrected my printer…

I have used Prink for many years and found them to be econimical, efficient and helpful. My most recent contact concerned an Epson printer that had suffered at the the hands of a firmware update and wouldn't accept compatibles. Graham at prink told me that their compatible cartridges work with any firmware up to the present date, so I trusted him and bought a set and it resurrected my printer (I discarded my old cartridges that were a problem) Thank you to Prink, Graham, and I will spread the word and continue to use Prink for all my ink requirements.

5 oktober 2020
Review zonder uitnodiging

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