Priory Direct Reviews 

7.445
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy ordering and then when I had to cancel my order due to my own mistake this was done without any hassle and I had my money swiftly returned. Great service and friendly people.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service I prefer to ring my order. The lady I spoke to was really friendly and helpful and my order was delivered the following day. The packaging was slightly damaged but the company sorted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What a fantastically friendly team! Josh has made the whole experience both fun and professional from start to finish. With prompt responses to every query and such a friendly, helpful approach t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Our boxes arrived in a damaged box, although thankfully they weren't damaged - it made me smile that this happened to a packaging company. They also weren't delivered next day as they should have b... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vervoer- en verpakkingsbenodigdheden winkel
  2. Verpakkingsbedrijf
  3. Verpakkingsmachines
  4. Verpakkingswinkel

Geschreven door het bedrijf

Priory Direct is the home of Planet Friendly Packaging in the UK. We're on a mission to reliably provide great-value eco friendly packaging to UK businesses while generating a positive footprint by giving 1% to charity and protecting rainforest through the rainforest trust. With over 2000 eco friendly stock products from cardboard boxes to packing tape, mailing bags, labels, packaging machinery, and much more - you can find all the eco-friendly packaging supplies you need in our ranges. In addition to our outstanding stock products we create thousands of custom packaging and labels for businesses all over the world so enquire today to present your products beautifully whilst minimising your environmental impact. Here are just some of the great reasons to choose to buy with us: - Our reviews! You're here on Trustpilot to check what people say about us so take a look! We're super proud of our outstanding feedback and of every customer who we support in their business - happy reading. - Uncompromising sustainability. We’re a certified BCorp with eco-scores for every product to help you make informed packaging choices. Over 48% of our products are fully recycled, 30% fully carbon neutral, and all our Priory Elements ranges are plastic free, fully recyclable and sold in partnership with 1% for the planet. We offer carbon neutral courier options and have a fully SEDEX accredited supply chain – you can be sure you’re making planet friendly packaging choices when you buy with us. - Next day delivery to 5pm & free delivery over £250. We know our customers need their packaging for their business to run so we work hard on staying in stock and we despatch all orders before 5pm the very same day for next-day delivery. - Mix and match bulk savings, don’t compromise on your packaging choices for bulk discounts. Instead of only giving discounts when you buy lots of one thing we apply discounts based upon every item in your order so you can buy the right packaging for your items every time and still get great pricing. - Packed with positive – 1% Rewards Be it positive rewards for your pocket or positive impact for our planet, ordering with us is packed with positive. 1% of your spend is given back to you as loyalty rewards. You can redeem these as savings on your orders to help with the tighter times or perk up the planet by donating to 1 of our 4 amazing charity partners every time you order. - A gift for you or one for our planet – with every order Every order over £30 qualifies for a free gift. You can choose to protect rainforest, take some fully recyclable pens, or choose a sweet treat. We’re proud conservation circle members of Rainforest Trust UK and through this partnership you can protect 1000m2 of rainforest with every order. - Free Samples – try before you buy We know finding the right packaging is important and it can be really tough online, that’s why we created our search by size feature to help cut through our ranges to just the right product for you. We also know that there’s no substitute for trying a product for real so we offer free samples of nearly all of our packaging products, which you can order by clicking “order a sample” on any product page. - Proud to be B Corp Certified B Corp sets the standard when it comes to measuring a business’s environmental and social performance, transparency, and accountability. We’re immensely proud to be members of the group of businesses meeting and exceeding these standards, truly making sustainability and purpose-led positive impact our mission. - Carbon Neutral Company We couldn’t truly say we’re on a mission to minimise the impact of ecommerce on the environment without looking at our own operations and doing our best to minimise our climate impact. We’re on a journey here and have been for over 5 years. We’re proud to have reduced our emissions year on year and to have achieved Carbon Neutrality with all of our Scope 1 and 2 emissions measured, minimised, and offset. - SEDEX Registered SEDEX set the standard for supply chain transparency, sustainability and ethics and they’re used by over 75,000 businesses worldwide to ensure their supply chains are slavery free, transparent, and as sustainable as possible. We’re proud to be registered SEDEX Members meeting their standards and backing up our commitment to being a responsible and sustainable business with their world-leading tools and approach. If you’ve got to here, then thank you so much for your care and attention to just some of the things we’re really proud to bring to our customers and to call our offering. We could go on, we’ve not spoken about our amazing bespoke packaging design and supply services, the sustainability consultancy and data-driven packaging improvement projects we complete for our large customers, or the amazing volunteering and community support we complete as a team and through our local community and education partners. We’re on a mission to be a force for positive in this world, for us, for our customers, for our planet, and for our community. So, if you want to join us as a customer, supplier, influencer, educator or in whatever capacity you have to offer please get in touch – we’d love to hear your story and we’ll do our best to help.

Why choose Priory Direct?

Geschreven door het bedrijf

Over 2,200 Ecommerce Essentials Stocked
We're confident that we’ll have a solution within our range of stock products to match your requirements. From packaging labels and postal boxes, to tissue paper and gift bags, to the all important tea and coffee, we’ve got a huge range of business essentials to help you keep your operation running smoothly.
Mix & Match Bulk Savings
We fix the problem with standard bulk discounts and deliver the best price on all of your eCommerce essentials – the more products you buy with us, the more you save with us, no matter what mix of products in your basket; it’s as simple as that.1
1% Back On Everything You Spend
When you order with us, you earn 1% back on everything you spend with us with our Direct Reward Points which can be redeemed against your future orders so you can save even more with us.
Free Delivery On Orders Over £250
What could be better than fast, reliable, delivery? Free fast reliable delivery of course! We now offer free delivery on all orders containing £250 of goods or more to any UK mainland address.
Eco Scores For Every Product
We believe the future is green or not at all. We're the only packaging retailer to display eco scores on all of our products so you can make sustainable choices with your packaging.
Large Account Benefits & Supply Chain Management
We help many tier 1 and 2 multi-channel retailers, large ecommerce-only companies, and manufacturing businesses to streamline their supply chain and optimise despatch efficiency. We do this by consulting on their requirements, tailoring our systems and services to meet their needs, and offer supply chain management to keep your business running smoothly.

Same Day Despatch Before 5pm

Order before 5pm and it'll be despatched the same day. Guaranteed.

Order before 5pm and it'll be despatched the same day. Guaranteed.
We know running out of your supplies can bring your business to a standstill, so if you place your order before 5pm Monday-Friday, we'll despatch it the same day on a next working day service.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

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4,7

Alle reviews

(7.445)

390 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Always reliable and fast service

Always reliable and fast service - exactly what you need when you are running a business. Thank you.

7 augustus 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 2 van de 5 sterren

Poor quality of boxes

Product wasnt what the demo was. Boxes were poorly made. Deliveries were suppose to be on own vehicles but seldom turned up on own vehicles. Sold as next day service then changed to 2 selected days a week once contract was agreed.

30 juli 2026
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Antwoord van Priory Direct

Thank you for your 2*review, Graham.

I’m sorry to hear that the boxes have not met your expectations.

I can see that you have not reached out to us directly regarding your concerns, so we would have been very happy to discuss these with you and see how we could help.

With regards to delivery, as one of your delivery addresses is local to us, where possible we will arrange a local delivery if our van is available and is already in your area. However, our van is booked up with regular weekly deliveries, so unfortunately it is not always available to make a local drop to you.

I can see that your last recent 4 orders in the last 3 months were sent via our DPD courier service, as our van was not scheduled to be in your local area. These orders were despatched from us on the same working day, and DPD delivered them on the next working day, in line with our next-working-day delivery service.

Our CEO has taken an interest in your review and would like to understand your concerns further. He will be reaching out to you personally to discuss the matter with you and see how we can address the issues you have raised.

Kind Regards

Priory Direct Customer Service Team.

Beoordeeld met 5 van de 5 sterren

5 Stars

Great product and fast delivery

27 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Always great products.

Always great products.
Great speedy delivery.
Fantastic company.

4 augustus 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Fastest delivery

Fastest delivery

3 augustus 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Good company to buy from

Good company to buy from, recommended.

29 juli 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent service and products

Easy to find items and order. Delivered promptly and securely packaged. Reasonable pricing. Good quality products.

29 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 1 van de 5 sterren
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 1* review.

I can see that you've been in contact with our customer service team, who explained that these are used, non-heat-treated pallets, we also make this clear on the product page, which states:

"Please note, pallet grades may differ among suppliers, and the provided image serves as a representative depiction of the type and style sold."

We understand that the pallets were not what you were expecting, and we're sorry they didn't meet your requirements. I can also see that you returned the pallets to us and that a full refund was processed.

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience. Products as expected. Durable and well packaged.
Issue with delivery but this was resolved immediately.
High;y recommend.

29 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 1 van de 5 sterren

Ordered three boxes

Ordered three boxes, one turned up. Third box re-ordered, paid next day am delivery and still didn’t turn up!!

29 juli 2026
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Antwoord van Priory Direct

Thank you for your 1* review Mark,

We're very sorry to hear about your experience. I can see you've been in regular contact with our customer service team, and unfortunately, on both occasions our couriers let us down.

Your original order was despatched the same day, and as soon as you contacted us to let us know one parcel was missing, we arranged and despatched a replacement within an hour. Unfortunately, despite us paying for an upgraded the courier failed to deliver the replacement as expected.

We completely understand how frustrating this has been, and we apologise for the inconvenience caused. This is not the level of service we aim to provide, and we're sorry that our courier's failures have impacted your experience with us.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very fast delivery

Very fast delivery, and fast reply to our email.

27 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

excellent

vary fast service with good product quality

25 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Easy to Order

Easy to Order, Very quick delivery, service great

16 juli 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent customer service

Excellent customer service - issue with order and they resolved it straight away

14 juli 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

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