Priory Direct Reviews 

7.445
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Easy ordering and then when I had to cancel my order due to my own mistake this was done without any hassle and I had my money swiftly returned. Great service and friendly people.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service I prefer to ring my order. The lady I spoke to was really friendly and helpful and my order was delivered the following day. The packaging was slightly damaged but the company sorted... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

What a fantastically friendly team! Josh has made the whole experience both fun and professional from start to finish. With prompt responses to every query and such a friendly, helpful approach t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Our boxes arrived in a damaged box, although thankfully they weren't damaged - it made me smile that this happened to a packaging company. They also weren't delivered next day as they should have b... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vervoer- en verpakkingsbenodigdheden winkel
  2. ook in
  3. Verpakkingsbedrijf
  4. Verpakkingsmachines
  5. Verpakkingswinkel

Geschreven door het bedrijf

Priory Direct is the home of Planet Friendly Packaging in the UK. We're on a mission to reliably provide great-value eco friendly packaging to UK businesses while generating a positive footprint by giving 1% to charity and protecting rainforest through the rainforest trust. With over 2000 eco friendly stock products from cardboard boxes to packing tape, mailing bags, labels, packaging machinery, and much more - you can find all the eco-friendly packaging supplies you need in our ranges. In addition to our outstanding stock products we create thousands of custom packaging and labels for businesses all over the world so enquire today to present your products beautifully whilst minimising your environmental impact. Here are just some of the great reasons to choose to buy with us: - Our reviews! You're here on Trustpilot to check what people say about us so take a look! We're super proud of our outstanding feedback and of every customer who we support in their business - happy reading. - Uncompromising sustainability. We’re a certified BCorp with eco-scores for every product to help you make informed packaging choices. Over 48% of our products are fully recycled, 30% fully carbon neutral, and all our Priory Elements ranges are plastic free, fully recyclable and sold in partnership with 1% for the planet. We offer carbon neutral courier options and have a fully SEDEX accredited supply chain – you can be sure you’re making planet friendly packaging choices when you buy with us. - Next day delivery to 5pm & free delivery over £250. We know our customers need their packaging for their business to run so we work hard on staying in stock and we despatch all orders before 5pm the very same day for next-day delivery. - Mix and match bulk savings, don’t compromise on your packaging choices for bulk discounts. Instead of only giving discounts when you buy lots of one thing we apply discounts based upon every item in your order so you can buy the right packaging for your items every time and still get great pricing. - Packed with positive – 1% Rewards Be it positive rewards for your pocket or positive impact for our planet, ordering with us is packed with positive. 1% of your spend is given back to you as loyalty rewards. You can redeem these as savings on your orders to help with the tighter times or perk up the planet by donating to 1 of our 4 amazing charity partners every time you order. - A gift for you or one for our planet – with every order Every order over £30 qualifies for a free gift. You can choose to protect rainforest, take some fully recyclable pens, or choose a sweet treat. We’re proud conservation circle members of Rainforest Trust UK and through this partnership you can protect 1000m2 of rainforest with every order. - Free Samples – try before you buy We know finding the right packaging is important and it can be really tough online, that’s why we created our search by size feature to help cut through our ranges to just the right product for you. We also know that there’s no substitute for trying a product for real so we offer free samples of nearly all of our packaging products, which you can order by clicking “order a sample” on any product page. - Proud to be B Corp Certified B Corp sets the standard when it comes to measuring a business’s environmental and social performance, transparency, and accountability. We’re immensely proud to be members of the group of businesses meeting and exceeding these standards, truly making sustainability and purpose-led positive impact our mission. - Carbon Neutral Company We couldn’t truly say we’re on a mission to minimise the impact of ecommerce on the environment without looking at our own operations and doing our best to minimise our climate impact. We’re on a journey here and have been for over 5 years. We’re proud to have reduced our emissions year on year and to have achieved Carbon Neutrality with all of our Scope 1 and 2 emissions measured, minimised, and offset. - SEDEX Registered SEDEX set the standard for supply chain transparency, sustainability and ethics and they’re used by over 75,000 businesses worldwide to ensure their supply chains are slavery free, transparent, and as sustainable as possible. We’re proud to be registered SEDEX Members meeting their standards and backing up our commitment to being a responsible and sustainable business with their world-leading tools and approach. If you’ve got to here, then thank you so much for your care and attention to just some of the things we’re really proud to bring to our customers and to call our offering. We could go on, we’ve not spoken about our amazing bespoke packaging design and supply services, the sustainability consultancy and data-driven packaging improvement projects we complete for our large customers, or the amazing volunteering and community support we complete as a team and through our local community and education partners. We’re on a mission to be a force for positive in this world, for us, for our customers, for our planet, and for our community. So, if you want to join us as a customer, supplier, influencer, educator or in whatever capacity you have to offer please get in touch – we’d love to hear your story and we’ll do our best to help.

Why choose Priory Direct?

Geschreven door het bedrijf

Over 2,200 Ecommerce Essentials Stocked
We're confident that we’ll have a solution within our range of stock products to match your requirements. From packaging labels and postal boxes, to tissue paper and gift bags, to the all important tea and coffee, we’ve got a huge range of business essentials to help you keep your operation running smoothly.
Mix & Match Bulk Savings
We fix the problem with standard bulk discounts and deliver the best price on all of your eCommerce essentials – the more products you buy with us, the more you save with us, no matter what mix of products in your basket; it’s as simple as that.1
1% Back On Everything You Spend
When you order with us, you earn 1% back on everything you spend with us with our Direct Reward Points which can be redeemed against your future orders so you can save even more with us.
Free Delivery On Orders Over £250
What could be better than fast, reliable, delivery? Free fast reliable delivery of course! We now offer free delivery on all orders containing £250 of goods or more to any UK mainland address.
Eco Scores For Every Product
We believe the future is green or not at all. We're the only packaging retailer to display eco scores on all of our products so you can make sustainable choices with your packaging.
Large Account Benefits & Supply Chain Management
We help many tier 1 and 2 multi-channel retailers, large ecommerce-only companies, and manufacturing businesses to streamline their supply chain and optimise despatch efficiency. We do this by consulting on their requirements, tailoring our systems and services to meet their needs, and offer supply chain management to keep your business running smoothly.

Same Day Despatch Before 5pm

Order before 5pm and it'll be despatched the same day. Guaranteed.

Order before 5pm and it'll be despatched the same day. Guaranteed.
We know running out of your supplies can bring your business to a standstill, so if you place your order before 5pm Monday-Friday, we'll despatch it the same day on a next working day service.

Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(7.445)

352 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent company to deal with

Excellent company to deal with. Kept informed about my delivery all the way through. Cannot fault them!

3 mei 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service! Quick to respond, friendly and so helpful. Sent free samples within minutes of me getting in touch. Thank you.

7 mei 2026
Review zonder uitnodiging
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

5 stars as usual

5 stars as usual, excellent service, swift delivery

1 mei 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Both Heidi and Stuart worked well

Both Heidi and Stuart worked well to get the order completed.
Stuart delivered them (being a family member) and Heidi created the order from a Caterham purchase order for us. Many thanks.

20 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 3 van de 5 sterren

Good customer service, quality improvements needed

Good customer service, but quality issues still need improvement.

I originally left a 1* review due to repeated issues I experienced across multiple orders, including sudden price increases, delivery/incomplete order issues and concerns regarding the quality of the boxes themselves.

After leaving my review, Priory Direct reached out to me personally and handled the situation professionally and respectfully. They took the feedback seriously, listened to my concerns and were genuinely willing to discuss improvements, which I really appreciated. Customer service like this honestly makes a huge difference, especially nowadays.

That said, in the interest of honesty, I still can’t currently rate higher than 3*. The main issue for me remains the quality/strength of the glue used on the boxes, as many of them tend to re-open after assembly and often require extra tape or pressure overnight to remain properly closed. This has been a recurring issue across multiple batches rather than a one-off problem.

I do appreciate the communication and willingness to improve, and if these quality concerns are addressed moving forward, I’d absolutely be happy to continue using them as my preferred box supplier and potentially update my review to 5 stars in the future, as their customer service has been excellent and their dispatch times are consistently very quick.

30 april 2026
Review zonder uitnodiging
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your edited review

------

Thank you for your 1* review Giorgia,

Sorry to hear this, i'll contact you personally to discuss further.

Since 1st April, we have experienced two cost increases—one relating to fuel and the other to goods. Unfortunately, the ecommerce boxes you purchase have risen by approximately 15%. This reflects increases from our suppliers as well as higher transport costs.

A key factor behind this is the rise in paper costs at the mills that produce the raw materials for boxes. Energy-intensive production processes, combined with ongoing pressures on supply chains, have driven prices up significantly. In addition, global instability has impacted fuel prices, increasing both manufacturing and delivery costs.

As a small family business, we feel these increases directly and have had to adjust our pricing in line with rising purchasing and operating costs in order to continue operating sustainably.

We understand price increases are never welcome. We do always aim to remain as competitive as possible, including against larger competitors, and where we can, we do reduce prices. The last decrease we implemented was in November 2025, when paper and fuel costs were significantly lower.

Kind Regards,

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Great prices and good quality

The site is easy to navigate
Products clearly displayed and described
Payment was easy and delivery was prompt
The pricing was very competitive and delivery was next day.
All good arrived in perfect condition.

28 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Reliable

Reliable, first class packaging. Quality goods.

27 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Quick delivery

Quick delivery, easy to deal with company. Plus products we have used are of a good standard.

30 april 2026
Review zonder uitnodiging
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, I turned up wanting to look at the different size bubble wraps before ordering and the gentleman was very helpful and showed me the different types and which would be better for what I needed it for. Ordered it and paid for it online whilst on site and was given the goods within minutes.

21 april 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very professional company

Very professional company, delivery very quick and product excellent

23 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Wonderful experience

Wonderful experience. Excellent food and attentive staff. Highly recommended!

15 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

"I'll be back!"

I appreciated Priory Directs no non-sense approach when I was searching for non-phenole thermal labels. Indepth product details were at the ready, options were clear, and checkout was a synch. Their chose delivery firm was just as efficiet ad timely. I'll be back!

21 april 2026
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Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

First order for upright floristry…

First order for upright floristry boxes. Impressed with the service and product. Website could be a little easier to navigate!

21 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Very professional company

Very professional company, fantastic customer service also communication. Great products we got exactly what we needed.

10 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

First time ordering

First time ordering. Very easy and informative.
Kept me informed with tracking and delivery.

31 maart 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

Beoordeeld met 5 van de 5 sterren

Overall great

Overall great, good website, easy to navigate, price breaks for different products. Priory for the win!

9 april 2026
Logo Priory Direct

Antwoord van Priory Direct

Thank you for your 5* Review.

Kind Regards

Priory Direct Customer Service Team

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