ProCook - Bournemouth Reviews 597

TrustScore 5 uit 5

4,9

Castle Lane West, West Mall, BH8 9UY Bournemouth, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Staff seemed genuinely friendly and helpful without being in any way pushy. Greeted when I came in the door. Great product range and love that this org is a certified B Corp, showing their commitment... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We came into the store at Castlepoint (07-04-2026, around 5pm) to buy a set of kitchen knives to replace ours (after more than 20 years). We were immediately impressed by the friendliness and knowledg... Toon meer

Beoordeeld met 5 van de 5 sterren

I was uncertain of purchasing a decent carving and a preparation knife. I was fed up if not being able to carve meat. I finished up purchasing a smaller carving and preparation knife, something I had... Toon meer

Beoordeeld met 5 van de 5 sterren

I wanted a quick demo of the product researched on line. The lady who looked after me was helpful and I am delighted with the way the scales work, making everything simpler when cooking.

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Kookwinkel

Geschreven door het bedrijf

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Geschreven door het bedrijf

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Contactgegevens

  • Castle Lane West, West Mall, BH8 9UY, Bournemouth, Verenigd Koninkrijk

  • 01202 155674

4,9

Uitstekend

TrustScore 5 uit 5

597 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 5 van de 5 sterren

Excellent Store

Friendly staff and bright, tidy and inviting store

31 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're glad you found our store inviting and our staff friendly!

Beoordeeld met 5 van de 5 sterren

Excellent advice + service

Excellent advice + service

31 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.

Beoordeeld met 5 van de 5 sterren

Staff seemed genuinely friendly and…

Staff seemed genuinely friendly and helpful without being in any way pushy. Greeted when I came in the door. Great product range and love that this org is a certified B Corp, showing their commitment to people and the planet.

30 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're so pleased to hear our team was friendly and helpful, and that you appreciated our product range. We're also glad our commitment to people and the planet resonated with you. Thank you for your wonderful feedback!

Beoordeeld met 5 van de 5 sterren

All way friendly and helpful

All way friendly and helpful, from the minute you walk through the door you get a hello which makes you feel welcome.

27 mei 2026
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Antwoord van ProCook - Bournemouth

We appreciate you sharing your positive experience! We're so happy to hear our team made you feel welcome from the moment you arrived.

Beoordeeld met 5 van de 5 sterren

Lovely shop with good product range

Lovely shop with good product range. Displays make choosing products simple. Staff very helpful and knowledgeable

23 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're so glad you enjoyed our shop, product range, and displays! We appreciate your kind words about our helpful and knowledgeable staff.

Beoordeeld met 5 van de 5 sterren

Beautiful shop!

First time in this shop and what a lovely shop it is! Found a few bits that we didn't know we needed lol. Staff greeted us and were very friendly and helpful. Will return soon 🙂

25 mei 2026
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Antwoord van ProCook - Bournemouth

We're so glad you enjoyed your first visit and found some unexpected treasures! It's wonderful to hear our staff were friendly and helpful. We look forward to your return!

Beoordeeld met 4 van de 5 sterren

very helpful shopassistant

very helpful shopassistant, een taking our shopping to the car.

24 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're happy to hear our team provided such helpful service, even assisting with your shopping.

Beoordeeld met 5 van de 5 sterren

Great products

Lovely products and very friendly staff. What more can you ask for?

23 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're so glad you enjoyed our products and found our staff friendly! Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

I wanted a quick demo of the product…

I wanted a quick demo of the product researched on line. The lady who looked after me was helpful and I am delighted with the way the scales work, making everything simpler when cooking.

17 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're delighted to hear that our team member was helpful and that you are pleased with how the scales simplify your cooking. We appreciate your positive feedback!

Beoordeeld met 5 van de 5 sterren

Really well displayed products

Really well displayed products to enable a good shopping experience
Friendly and helpful staff on hand to give advice

18 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We appreciate you taking the time to leave us this wonderful review! We're so happy you enjoyed our displays and helpful staff.

Beoordeeld met 1 van de 5 sterren

Sadly I have to return the item as the…

Sadly I have to return the item as the pestle has several cracks in it but I will exchange the pestle and mortar for a new one, after opening it in the shop to check first, as it’s a lovely product that’s reasonably priced.

19 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We are sorry the pestle arrived cracked. We appreciate you giving us another chance and checking the replacement in-store.

Beoordeeld met 5 van de 5 sterren

Great service everytime I use this…

Great service everytime I use this store, competitive prices and fab products. The bread make is amazing. Thank you

13 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We are so pleased to hear you consistently receive great service and love our products, especially the bread maker! Thank you for your kind words.

Beoordeeld met 5 van de 5 sterren

Very happy with the products I have…

Very happy with the products I have purchased and good advice from the sales staff

18 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're so glad you're happy with your purchases and the helpful advice from our sales staff. Thank you!

Beoordeeld met 5 van de 5 sterren

Great customer service

There were only two of the items on the shelves, but we needed four. The employee was very helpful in checking stock levels, and finding the extra items. Very helpful.

13 mei 2026
Logo ProCook - Bournemouth

Antwoord van ProCook - Bournemouth

We're glad our team could assist you in finding the items you needed. We appreciate your positive feedback!

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