Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outs... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU Pen-y-cae, Bridgend, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The store had air conditioning which was very welcome on a very hot day making browsing comfortable. Also, the two store assistants were very helpful and offered options which made purchasing my items... Toon meer
Bedrijf heeft geantwoord
Great staff, great products. They actually take the time to talk to customers and help them find what they want, they don't push for the pricey option if the cheaper one does the job.
Bedrijf heeft geantwoord
I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc. The sales assistant was very helpful in identifying my needs. She didn’t mind wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 45C The Derwen, McArthur Glen Designer Outlet, CF32 9SU, Pen-y-cae, Bridgend, Verenigd Koninkrijk
4,7
Uitstekend
630 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good range oh higher quality kitchen items
Good range of knives for the kitchen which we needed. Advice for not using them in the dishwasher noted.
1 juni 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Great staff
Great staff, great products. They actually take the time to talk to customers and help them find what they want, they don't push for the pricey option if the cheaper one does the job.
27 mei 2026
Antwoord van ProCook - Bridgend
We're so happy to hear you appreciate our staff and products! It's wonderful that our team took the time to help you find exactly what you needed. Thank you for your kind words!
Antwoord van ProCook - Bridgend
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent choice of cookware in a well…
Excellent choice of cookware in a well displayed environment. Great advise given by the sales assistant who guided us through our choice of saucepans and knives. Her knowledge of the products was outstanding which secured a large sale. Even though the shop was busy the sales assistant was very attentive.
29 mei 2026
Antwoord van ProCook - Bridgend
We're so pleased you found an excellent choice of cookware and received great advice from our sales assistant. It's wonderful that their outstanding product knowledge and attentiveness led to a successful purchase. Thank you for your positive feedback!
The store had air conditioning which…
The store had air conditioning which was very welcome on a very hot day making browsing comfortable. Also, the two store assistants were very helpful and offered options which made purchasing my items very easy.
27 mei 2026
Antwoord van ProCook - Bridgend
We're so pleased to hear our air conditioning made your browsing comfortable on a hot day. It's wonderful that our assistants made your purchasing experience easy!
Good quality products
Good quality products, well stocked shop with pleasant and helpful staff
18 mei 2026
Antwoord van ProCook - Bridgend
We're so glad you enjoyed our products, shop, and staff! We appreciate your feedback.
Quality items at a respectable price
Quality items at a respectable price. Love the products you sell, modern design with functionality on point.
13 mei 2026
Antwoord van ProCook - Bridgend
We're so glad you appreciate our quality items and pricing. We're happy you love our products' modern design and functionality.
product is exactly what I have been…
product is exactly what I have been looking for at a fair price. Staff was helpful and friendly.
20 mei 2026
Antwoord van ProCook - Bridgend
We're so glad you found the perfect product at a fair price and that our staff was helpful and friendly!
Antwoord van ProCook - Bridgend
We are so glad our customer service met your expectations. Thank you for your kind words!
Procook are really easy to deal with…
Procook are really easy to deal with and very helpful.
20 mei 2026
Antwoord van ProCook - Bridgend
We are so pleased you found our team easy to deal with and helpful.
Great customer service
The product we purchased did not work.
However, customer service got in touch and is replacing the faulty item.
The customer service has been absolutely fabulous, as we don’t live near a pro cook store and was unable to return.
18 mei 2026
Antwoord van ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Fantastic customer service and…
Fantastic customer service and excellent products at good prices
17 mei 2026
Antwoord van ProCook - Bridgend
We appreciate you sharing that you liked our service, products, and prices!
Customer service advisor was extremely…
Customer service advisor was extremely good and was very knowledgeable and friendly. They new their products and gave valuable advice, the products I bought were of very high quality, overall I was very pleased with my purchases and will most definitely be buying from this company again.
16 mei 2026
Antwoord van ProCook - Bridgend
We're so pleased to hear you had such a positive experience with our team and found their advice valuable. It's wonderful to know you are happy with the high quality of your purchases and plan to shop with us again!
Quality kitchenware
Lovely, helpful shop assistant. Quality cookware. We bought a knife block and set of 3 knives and live them!
13 mei 2026
Antwoord van ProCook - Bridgend
We're so glad you had a positive experience with our shop assistant and love your new knife set! Thank you for your wonderful feedback.
Antwoord van ProCook - Bridgend
We are so glad you enjoyed our great products and helpful staff!
The only member of staff in store was…
The only member of staff in store was really helpful and all of the products I bought were perfect, especially the converter plate to make my old saucepans work on my new induction hob
8 mei 2026
Antwoord van ProCook - Bridgend
We're so happy to hear that our staff was helpful and that you are pleased with your purchases, especially the converter plate! Thank you for your kind words.
Excellent customer service
I had seen the stainless steel pan I wanted online but decided to go to the shop so that I could feel the weight etc.
The sales assistant was very helpful in identifying my needs. She didn’t mind when I changed my mind about the type of pan I wanted at the till (I decided to go for a sauté pan rather than a frying pan) and remained friendly and patient the whole time. Will definitely shop there again.
13 mei 2026
Antwoord van ProCook - Bridgend
We're so glad you had such a positive experience at our store. We appreciate your kind words about our team's helpfulness and patience. We look forward to your next visit!
Interference from unwanted assistant
We were dealing with one assistant who was very good and helpful. But another assistant kept butting in and was less friendly. Ultimately when we decided to buy (spending nearly £400) the unwanted assistant interfered at check out and a set of two salt and pepper grinders were missed and we arrived home (an hour away) to find they had been left out.
9 mei 2026
Antwoord van ProCook - Bridgend
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Antwoord van ProCook - Bridgend
We appreciate your positive feedback! We are glad you are happy.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.