Excellent service, the lady approached very politely and asked if we knew what we were looking for. I had seen some bits online and was wondering if they were in store… she found them and popped them... Toon meer
Locatie
Wijzig locatieUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Lees wat reviewers zeggen
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... Toon meer
Bedrijf heeft geantwoord
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... Toon meer
Bedrijf heeft geantwoord
Your staff are always helpful but not pushing for a sale. I go in to browse and always end up spending. Quality goods at reasonable prices
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, Verenigd Koninkrijk
4,8
Uitstekend
488 reviews
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Pan exchange
I needed to return a pan to exchange it for a different size. It was done efficiently and with a helpful attitude
24 juni 2026
Antwoord van ProCook - Cardiff
We're glad to hear that the exchange for a different size pan was handled efficiently and that you found our team to be helpful. Thank you for your feedback!
Helpful staff member
Helpful staff member. Great product.
Had a set of saucepans previously. Lasted for years. Only changing as now have an induction ; hob,
17 juni 2026
Antwoord van ProCook - Cardiff
We're so happy to hear you had a great experience with our staff and products! We appreciate you choosing us again.
Charming
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reasonably priced) and a few other bits and pieces which were in the three for £10 offer. The tins roasted 2 spatchcocked poussin and potatoes beautifully. Highly recommend this shop at Pughs Garden Village.
18 juni 2026
Antwoord van ProCook - Cardiff
We're so pleased to hear you had such a positive experience with our team member and found our shop well-stocked! It's wonderful that your roasting tins performed beautifully. We truly appreciate your high recommendation!
Very helpful assistant and a very tempting display.
The person in the shop was most helpful, cheerful and helpful. To walk around and admire your range is a great experience and very tempting.
17 juni 2026
Antwoord van ProCook - Cardiff
We're so glad you found our team helpful and cheerful! We appreciate you enjoying our range.
Great products and great service with…
Great products and great service with very knowledgable staff
6 juni 2026
Antwoord van ProCook - Cardiff
We're glad you enjoyed our products and found our staff knowledgeable! Thank you.
Very welcoming staff as she comes… very welcoming
Very welcoming staff as she comes through the door had a returns of a hospital lid. She found my receipt on the computer and exchanged it straight away. Fantastic experience. Overall fantastic service would highly recommend.
11 juni 2026
We went into the shop and the sales…
We went into the shop and the sales assistant was fabulous, she explained and helped us chose new saucepans and knives offering guidance based on our wants and needs - the quality of the items was very good and although higher in price than basic or supermarket pans they are def worth it
31 mei 2026
your staff were very friendly and…
your staff were very friendly and helpful even going to the stores to find my article without huffing and puffing.
27 mei 2026
Antwoord van ProCook - Cardiff
We're so glad our staff was friendly and helpful in finding your item! We appreciate your kind words.
My Wife bought a large frying pan after…
My Wife bought a large frying pan after first use she was so impressed with its quality and ease of cleaning i told her to replace all existing suspense with procook
16 mei 2026
Antwoord van ProCook - Cardiff
We're delighted to hear about your positive experience with the frying pan! It's wonderful that its quality and ease of cleaning impressed you.
Great customer service
Great customer service, and demonstration of products being bought. The sales assistants went out of their way to ensure a good experience.
18 mei 2026
Antwoord van ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy our team provided great service and ensured a good experience.
The helpfulness of the staff in your…
The helpfulness of the staff in your shops. They are always polite and listen.
The product I bought. Was recommended by yothe assistant (a rectangle box) and it serves the purpose for what I wanted it for.
18 mei 2026
Antwoord van ProCook - Cardiff
We're so glad to hear our team was polite and helpful, and that the product recommendation perfectly met your needs. Thank you for your kind feedback!
Antwoord van ProCook - Cardiff
We appreciate your wonderful feedback! We are so glad you enjoyed our well-laid-out shop and products.
Staff very helpful and polite
11 mei 2026
Antwoord van ProCook - Cardiff
We appreciate your kind words about our team.
Very helpful person in the store
12 mei 2026
Antwoord van ProCook - Cardiff
We appreciate your feedback; we are happy our person in the store was helpful!
Antwoord van ProCook - Cardiff
We're glad you enjoyed our products and staff!
Good selection of cookware
6 mei 2026
Antwoord van ProCook - Cardiff
We're glad you found our cookware selection good. We appreciate your positive feedback.
Really helpful and approachable staff
Really helpful and approachable staff. Great products at a reasonable price. Definitely recommended
1 mei 2026
Antwoord van ProCook - Cardiff
We appreciate you sharing your experience! We're so glad you found our staff helpful and our products great and affordable.
Staff very helpful answered all…
Staff very helpful answered all questions we had
Have used the pro cook store numerous times previously and appreciate the choice and quality of the products
4 mei 2026
Antwoord van ProCook - Cardiff
We're so pleased our staff were helpful and answered all your questions. We appreciate your continued support and kind words about our product choice and quality!
Lovely shop and great product
Young man was very helpful and showed me exactly what I asked for. Great quality German knife, easy to handle and very sharp.
29 april 2026
Antwoord van ProCook - Cardiff
We appreciate you taking the time to share your experience! We're so happy to hear our team was helpful and you love your new knife.
Lovely classy products that compliment…
Lovely classy products that compliment my my kitchen. Lovely service too.
26 april 2026
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