Helpfully I was left to browse, knowing that I could ask for help if required. Staff at payment very patient as on previous occasions. Would recommend as items are good quality. Lots of little ga... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The manager in Exeter is amazing. Honestly, in a shop that sells kitchen equipment, he has built up relationships with his customers. As a family, we are on our second espresso machine... Toon meer
Bedrijf heeft geantwoord
I was determined to pick up a decent paring knife and the assistance in the Exeter store was absolutely brilliant - the lovely lady there listened to what I required and was instantly clear on my two... Toon meer
The sales assistant was very helpful, couldn't do enough to help me. Well informed about the product I was buying. Very friendly and made my shopping experience a pleasure.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 28, 22 Princesshay, EX1 1GE, Exeter, Verenigd Koninkrijk
- 01392 712609
4,9
Uitstekend
536 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff
Staff were incredibly helpful and provided suggestions to other products I was interested in but hadn’t thought of.
15 november 2025
Antwoord van ProCook - Exeter
We're glad you found our staff helpful and that they provided useful suggestions! Thank you for your positive feedback; we appreciate you taking the time.
Excellent service and knowledgeable…
Excellent service and knowledgeable staff very helpful
19 november 2025
Antwoord van ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you found our service excellent and staff helpful.
Super helpful staff
15 november 2025
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Good service as usual
14 november 2025
Antwoord van ProCook - Exeter
We appreciate your continued support and are so happy to provide you with good service!
Friendly helpful and knowledgeable staff
13 november 2025
Antwoord van ProCook - Exeter
We appreciate you letting us know our staff was helpful, friendly, and knowledgeable; it means a lot to our team.
Brilliant customer service!
We visited the Exeter store looking for a new saute pan but we saw the Malmo Teardrop dinner service on display and decided to renew our old crockery. We wanted two sets of 16 pieces. The Malmo crockery is 'handmade', so the textured pattern on the plates and bowls is variable, with some imprints off-kilter and others quite faint. The staff at the Exeter store went above and beyond, taking every piece out of the boxes for us to inspect, and allowing us to change one or two badly-matching ones for those on display. We are really happy with our purchase, and it's all down to the help we received from the staff. One kind lady even helped my husband take the boxes to our car in Princesshay car park. Really excellent.
17 november 2025
Antwoord van ProCook - Exeter
We're happy to hear that you appreciated the team's assistance with your Malmo Teardrop dinner service. It's great they could help you find the perfect pieces. Thank you for sharing your positive experience!
Great products
Great products. Assistant a bit vacant though! Five stars because the gear is good.
16 november 2025
Antwoord van ProCook - Exeter
We're glad you appreciate our products! We'll address the service concerns you raised, and we appreciate your feedback. Thank you for your review!
Staffs attention to shoppers
Staffs attention to shoppers, staffs knowledge, quick fuss free purchases
15 november 2025
Antwoord van ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our staff and quick purchases.
Good quality pans
Great set of replacement pans for our Airbnb property kitchen , good quality and look like new after each wash and dishwasher safe too ideal !
1 november 2025
Antwoord van ProCook - Exeter
We're happy to hear that the replacement pans are a great fit for your Airbnb property! It's great to know that you find them to be of good quality, maintain their appearance after washing, and are dishwasher safe. Thanks for your feedback!
Antwoord van ProCook - Exeter
We are happy to hear that our team member was so helpful and informed. Thank you for your positive feedback; we appreciate it.
Second purchase in two weeks as found…
Second purchase in two weeks as found excellent standard of goods and excellent customer service. Very helpful staff again and even allowed me to leave items in store while I continued shopping.
13 november 2025
Antwoord van ProCook - Exeter
We're happy to hear that you've had excellent experiences with our goods and customer service during your recent purchases. We appreciate your positive feedback regarding our helpful staff and their assistance while shopping!
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I needed a new stainless steel pan and…
I needed a new stainless steel pan and opted for Pro cook.
Lovely shop in Exeter and Carlene greeted me at the till as i approached and asked if i needed help. She showed me the stock, helped me understand how to use it correctly so things don't stick. She was most helpful, friendly and courtieous. Would recommend ProCook Exeter.
6 november 2025
Antwoord van ProCook - Exeter
We're glad you enjoyed your experience in our Exeter shop. It's great to know the team member was so helpful in explaining the best way to use your new stainless steel pan. Thank you for recommending us!
Antwoord van ProCook - Exeter
We're happy you had such a wonderful experience! Thank you for recommending us; we appreciate your positive feedback.
Good range of roasting trays
Good range of roasting trays (better than anywhere else we looked in Exeter) and nice to get some money off because we spent over £50.
9 november 2025
Antwoord van ProCook - Exeter
We're happy to hear that you found a good selection of roasting trays! We're also glad you enjoyed the offer for spending over £50. Thanks for your positive feedback.
Friendly helpful staff
1 november 2025
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Fantastic customer service
Sales assistant (sorry I didn’t get her name) was really helpful and not pushy!
She listened to what I wanted and gave me all the options available - nothing was too much trouble!
They even kept my purchases safe while we went off shopping and collected them on our return.
Purchase is of extremely good quality and value for money was incredible!
Thank you all round!!
5 november 2025
Antwoord van ProCook - Exeter
We appreciate your positive feedback! We're happy to hear that our sales assistant was helpful and provided excellent service. It's great to know you're pleased with the quality and value of your purchase and that we could assist with your shopping.
Good selection of goods and reasonably priced
Good selection of goods and had what we were after, reasonably price with % discount depending on what you spent. Staff very helpful and accomodating.
4 november 2025
Antwoord van ProCook - Exeter
We're so glad you found a good selection of goods at a reasonable price! We appreciate your positive feedback regarding our helpful and accommodating staff.
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Really helpful lady who served us in…
Really helpful lady who served us in the shop and very happy with our purhcase
29 oktober 2025
Antwoord van ProCook - Exeter
We're happy to hear that you found our team member helpful and that you are very happy with your purchase. Thank you for your positive feedback!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.