I've been here a couple of times before, and the customer service was perfect, so when I was taking my friend shopping for uni, I wanted to take them here first. We weren't sure what we needed, so we... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
My first visit to Procook in Exeter . Super friendly attentive store colleagues. Really impressed with the displays and products available. Some really fun , quirky items which I really liked too... Toon meer
Bedrijf heeft geantwoord
Lovely store layout but not much in the way of special deals highlighted - always tempting ! Staff pleasant and knew where things were.
Bedrijf heeft geantwoord
Very helpful & polite staff. Good filleting knife by Procook with very long warranty. Very pleasing experience, Would buy from Exeter store again.
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 28, 22 Princesshay, EX1 1GE, Exeter, Verenigd Koninkrijk
- 01392 712609
4,9
Uitstekend
568 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff.Knowledgeable and…
Very helpful staff.Knowledgeable and friendly. Good range of stock.,
15 januari 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Exceptional customer service and product
Exceptionally high level of knowledge and customer service when we bought Elite saucepans. The Man who served us was also very helpful kind and friendly. We are delighted with the saucepans which are what we expected from the information we were given.
3 januari 2026
Review zonder uitnodiging
Antwoord van ProCook - Exeter
We're delighted to hear about the exceptionally high level of knowledge and customer service you experienced when purchasing Elite saucepans. We appreciate that our team member was helpful, kind, and friendly, and that you are delighted with your purchase.
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Staff experience
The staff once I got their attention were helpful but need to be more proactive with the customer. Saying that they were efficient enough
7 januari 2026
Antwoord van ProCook - Exeter
We appreciate your feedback and are glad the staff was helpful once you got their attention. We'll work on being more proactive in assisting our customers.
Antwoord van ProCook - Exeter
We appreciate your positive feedback; we are so happy you found our shop great and our assistant lovely.
Great knife
17 december 2025
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our product. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very good service and very polite thank…
Very good service and very polite thank you
17 december 2025
Antwoord van ProCook - Exeter
We appreciate your positive feedback; we are so happy to hear that our service was very good and polite for you.
Not my first purchase. Also won't be my last.
Great customer service. With a full comprehensive explanation of the products I purchased. Personal and professional.
13 december 2025
Antwoord van ProCook - Exeter
We appreciate you sharing your experience! We're so happy to hear that you received great, comprehensive, personal, and professional customer service regarding your purchases.
Nice shop excellent staff and good…
Nice shop excellent staff and good quality products
17 december 2025
Antwoord van ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy you liked our shop, staff, and products.
Staff were very helpful and polite and…
Staff were very helpful and polite and gave information about ceramic items.
13 december 2025
Antwoord van ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff were helpful and polite with information.
A fantastic range of professional tools…
A fantastic range of professional tools and friendly service
17 december 2025
Antwoord van ProCook - Exeter
We appreciate you sharing your experience! We're so glad you found our range of tools fantastic and our service friendly.
The staff were fantastic they helped me…
The staff were fantastic they helped me sort a dilemah and made sure I had everything I needed. So quick efficient and I love going in there. Really good visit. Christmas sorted. Thank you.
17 december 2025
Antwoord van ProCook - Exeter
We're happy to hear that our staff helped resolve your issue and provided everything you needed! We're so glad you enjoy visiting us and that we could help with your Christmas shopping. Thank you for your positive feedback.
Antwoord van ProCook - Exeter
We are happy to hear that you found our team professional and friendly. Thank you for your positive feedback!
Great range
Found exactly what I was looking for
Great shop with quality products at reasonable prices.
12 december 2025
Antwoord van ProCook - Exeter
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found what you were looking for at a reasonable price.
Nick Woltemade Jumper x Cocktail Man
Employees there super helpful, a man in a Nick Woltemade christmas jumper and another man who helps me pick out cocktail equipment (he knows who he is) helped me so much and the overall vibes in the shop were excellent due to the friendly employees, will be returning
16 december 2025
Antwoord van ProCook - Exeter
We're happy to hear our employees were super helpful and created excellent vibes! We appreciate you mentioning the team members who assisted you. We look forward to your return!
Well trained helpful staff.
The lady assisting us was helpful & knowledgeable, she gave all the information we required without being pushy or hurried at this busy time of year.
15 december 2025
Antwoord van ProCook - Exeter
We're happy to hear that the assistance provided met your needs. It's great to know the information shared was helpful, especially during this busy period. Thank you for your positive feedback.
Excellent comoany
15 december 2025
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Exeter
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Nice stainless steel pan
Nice stainless steel pan, 18/10. Haven't used it yet, but looks nice and heavy. Worth the price.
Update: We have now used it a few times and we are very happy with it!
Update 2: the pan has three nail cutting chips which shouldn't be there as we never use anything other than silicon or wooden spatulas!
11 december 2025
Antwoord van ProCook - Exeter
We're happy to hear that you find our stainless steel pan nice and heavy! We appreciate you saying it's worth the price, and we thank you for your review.
Quality products at good prices
Quality products at good prices - very pleasant and helpful staff
11 december 2025
Antwoord van ProCook - Exeter
We appreciate your positive feedback! We are so happy you liked our quality products, good prices, and helpful staff.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.