I ordered 12 of the olson range. They came well packaged but sadly four plates were chipped in transit. Contacted procook and Karen dealt with the issue fantasticly on a Friday with a great sense... Toon meer
Locatie
Wijzig locatieUnit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH Gloucester, GB
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Lees wat reviewers zeggen
We have a 15 year old saucepan that the handle fell off. ProCook changed the broken saucepan for a brand new replacement as part of lifetime guarantee.
We wanted to replace an old ceramic coated knives and add different sized one. They last for years, are extremely good, come with their own safety sheaths and are remarkably good value. Even the kit... Toon meer
Great choice of products online. Ordered two black cast iron casserole dishes. One shallow, one round. Great quality! Arrived in pristine condition, at the allotted time.All packed with great car... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit 55 Gloucester Quays Designer Outlet, St Ann Way, GL1 5SH, Gloucester, Verenigd Koninkrijk
4,8
Uitstekend
895 reviews
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Perfect shopping experience
Staff extremely helpful, polite and attentive. Clean well laid out store either quality products. I have used Pro Cook for years.
12 januari 2026
Antwoord van ProCook - Gloucester
We appreciate you mentioning our helpful and attentive staff and the quality of our products. We're happy to hear you've used Pro Cook for years and enjoy our store.
Large choice of quality products
Large choice of quality products, well displayed. Prices reasonable for the quality. Would have liked a little more description of the product on its packaging: we wanted a PFA- free non-stick pan and had to ask to check, as we weren't sure whether the relevant display card described all the products on display, which didn't all look the same inside the pans.
11 januari 2026
Antwoord van ProCook - Gloucester
We're glad you appreciated our product selection and pricing. We appreciate your feedback regarding product descriptions and will consider ways to provide more clarity, especially about PFA-free non-stick pans, to improve the shopping experience.
Glacially slow ....
Slow to process online orders. Something I ordered on a Thursday (and I was reasonably hoping to receive five days later) still had the status of undispatched and in "processing" on day four following payment. Even if you pay an accelerated delivery fee (getting you DPD in lieu of Evri) the time taken to dispatch is still right out of a snail derby. Guys, you are up against a market dominated by Amazon next day delivery - do wake up and smell the coffee! I have a local Procook store that's ten minutes away, but they don't carry a lot of stock, which makes me wonder what's the point of that particular retail outlet.
12 januari 2026
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
We appreciate your feedback and are sorry your order's dispatch was delayed. We know quick delivery is important and are looking into how we can improve our processing times to meet expectations.
Pro Cook sell quality kitchenware
Pro Cook sell quality kitchenware. I purchased a Hand Blender, a veg peeler and can open. All three work better than any similar items that I have used over the years. The in-store staff and very helpful and courteous (Gloucester Quays). I thoroughly recommend Pro Cook!
10 januari 2026
Antwoord van ProCook - Gloucester
We're happy to hear that you find our kitchenware to be of great quality. It's great to know that the hand blender, peeler, and can opener exceed your expectations and that our staff is helpful. We appreciate your recommendation!
Gourmet Ceramic Non-Stick cookware set not for induction
Gourmet Ceramic Non-Stick Cookware Set 6 Piece
Only compatible with induction if you have a lot of patience. These saucepans take way too long to boil water.
Did an experiment, boiling a pint of water:
18cm gourmet saucepan took 5m 18s to boil, old 18cm enamelled steel took 2m 07s. Borrowed friend’s Ikea 18cm steel saucepan which took 2m 03s.
Tested the 16cm saucepan too - this took 11m 26s to boil a pint of water.
24cm frying pan was better at 2m 12s, but perhaps the larger base helps.
Overall, not impressed - yes they work with induction if you have enough time and patience.
They should not be sold for use on induction hobs.
5 december 2025
Review zonder uitnodiging
Antwoord van ProCook - Gloucester
Thank you for your review, in order for us to look into this further please can you provide the requested details.
Antwoord van ProCook - Gloucester
We appreciate your positive feedback! We're so glad you found our advice on the different products great.
I started using ProCook for its quality…
I started using ProCook for its quality and workmanship. The price is reasonable with a long warranty.. Staff are professional and helpful
16 december 2025
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this wonderful review. We're so happy to hear that you find our quality and workmanship excellent and our staff professional and helpful.
Antwoord van ProCook - Gloucester
We're happy to hear that our shop keeper was helpful and pleasant! We appreciate your positive feedback.
Perfect milk saucepan
I needed a milk saucepan that would not burn the milk. I checked on line and the one from ProCook was recommended. I went to the store in Gloucester where I had good help and advice. The saucepan is perfect.
14 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that you found the perfect saucepan for your needs! We're glad our Gloucester store team could provide helpful advice. Thank you for your positive feedback.
No quibble warranty 100%
Bought a battery operated pepper mill 5 years ago , with a 10y warranty … it failed. The item was all online with purchase date and was exchanged without a problem.. excellent service
14 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that the exchange process for your pepper mill was seamless! It's great to know our warranty service met your expectations. Thank you for your positive feedback.
Friendly helpful staff
17 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Gloucester
We appreciate you letting us know that our staff was helpful and efficient. We are so happy to hear it!
A very pleasant and helpful lady helped…
A very pleasant and helpful lady helped me choose my product with ease
The shop was very clean and clearly secregated into different products for sale
11 december 2025
Antwoord van ProCook - Gloucester
We're so glad to hear that a helpful employee assisted you in choosing your product with ease. We appreciate your positive feedback regarding our clean shop and product organization!
I love my new enamel trays
I love my new enamel trays, the roast potatoes were the best I've done in quite some time. Looking forward to cooking our Christmas Dinner in them ❤️👌
15 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that you are delighted with your new enamel trays! It's great to know they helped you cook the best roast potatoes and that you're planning to use them for Christmas dinner.
Couldn't find what i was looking for
Couldn't find what i was looking for, the lady at the till knew exactly where to find the pot handle covers and saved me a lot of trouble
15 december 2025
Antwoord van ProCook - Gloucester
We're happy to hear that our team member was able to quickly locate the pot handle covers for you! We appreciate you taking the time to share your positive experience.
Antwoord van ProCook - Gloucester
We appreciate your positive feedback! We are so happy to hear you liked our good prices, helpful staff, and good choice of items.
Lovely inviting store
Lovely inviting store, with a great choice of wonderful products, with friendly and helpful staff.
15 december 2025
Antwoord van ProCook - Gloucester
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our store, products, and found our staff friendly and helpful.
Very helpful staff
14 december 2025
Antwoord van ProCook - Gloucester
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Christmas market shopping trip
Lovely friendly staff, very helpful, choose a nice knife, when I got home, it was just like staff said,
13 december 2025
Antwoord van ProCook - Gloucester
We're so happy to hear about your positive experience with our friendly and helpful staff! We're glad you found a nice knife that met your expectations.
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