I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a str... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Bought a new frying pan (£40) assistant who served me was friendly and knowledgeable. I cook on an Aga so was recommended suitable product (not pushed into buying most expensive Pan). Friendly staff a... Toon meer
The mechandising of products is good and the 3 for £9 on utensils was a nice surprise when went to pay. Three times we were asked. "Can I help you to find anything in particular" but what we like... Toon meer
Kirsten was knowledgeable, answering all our questions efficiently. She had the ability to leave us to browse yet be on hand to help whenever necessary. Her colleagues were equally friendly and helpfu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
48 High Street, GU1 3ES, Guilford, Verenigd Koninkrijk
- 01483 954588
4,8
Uitstekend
326 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van ProCook - Guildford
We're happy to hear you enjoyed our advice and recommendations. We appreciate your feedback.
Antwoord van ProCook - Guildford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The staff member was excellent and very…
The staff member was excellent and very helpful
Unfortunately I didn’t get her name
26 mei 2026
Antwoord van ProCook - Guildford
We are delighted to hear you had such a positive experience with our staff member. We appreciate your kind words.
Knowledgeable staff who directed me to…
Knowledgeable staff who directed me to the product I needed
26 mei 2026
Antwoord van ProCook - Guildford
We're glad our knowledgeable staff directed you to the product you needed.
The Procook Guildford store team were…
The Procook Guildford store team were great! I am really pleased with my Procook forged elite non-stick pan.
22 mei 2026
Antwoord van ProCook - Guildford
We appreciate you taking the time to share your positive experience! We are so happy to hear you are pleased with your new pan.
I was served by Cameron
I was served by Cameron, he gave me lots of useful advice and was really friendly and helpful
21 mei 2026
Antwoord van ProCook - Guildford
We're so happy to hear our team member provided useful advice and was friendly and helpful. We appreciate your kind words!
Antwoord van ProCook - Guildford
We appreciate your kind words.
Antwoord van ProCook - Guildford
We appreciate you letting us know our service was quick and good; it means a lot to our team.
The sales person was helpful and told…
The sales person was helpful and told me about the product.
9 mei 2026
Antwoord van ProCook - Guildford
We're glad our salesperson was helpful. Thank you for your feedback.
Excellent
Excellent, friendly and helpful service from the guy in the Guildford store last Friday. Sorry I can't remember his name!
1 mei 2026
Antwoord van ProCook - Guildford
We're so glad you had such a positive experience at our Guildford store! We appreciate your kind words about our team member.
An excellent shopping experience
An excellent shopping experience. Cameron could not have been more helpful, and was very knowledgeable. A good choice of products at a reasonable choice.
5 mei 2026
Antwoord van ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy you had an excellent shopping experience and found our team helpful and knowledgeable.
100%success!!
You had in stock what I was looking for and the sales assistant was super helpful
30 april 2026
Antwoord van ProCook - Guildford
We're so glad you found what you needed and our sales assistant was helpful! Thank you.
I went in to Pro Cook to buy a cast…
I went in to Pro Cook to buy a cast iron pan. They have a good range but I was undecided. The staff wo helped me really knew the products and how to look after them.
I eventually bought a beautiful blue cast iron pan which they packed up well and bagged up. Great service.
25 april 2026
Very helpful assistant in your…
Very helpful assistant in your Guildford shop. He really knew the products well.
28 april 2026
Antwoord van ProCook - Guildford
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our assistant helpful and knowledgeable.
Excellent service with sound advice on…
Excellent service with sound advice on products.
22 april 2026
Antwoord van ProCook - Guildford
We appreciate you sharing that our service was excellent and our advice was sound; it means a lot to our team!
I was so excited to have purchased my…
I was so excited to have purchased my wok only to get home to find imperfections around the side.I will be phoning your Guildford store today for a chat and to find out if they have stock so that I can exchange it.I would suggest that your staff remove packaging when a purchase is made to check the quality.
25 april 2026
Antwoord van ProCook - Guildford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I asked for advice on buying a fry pan
I asked for advice on buying a fry pan. The shop assistant new the products and I bought what I was looking for
23 april 2026
Antwoord van ProCook - Guildford
We're happy to hear that our shop assistant's expertise helped you find the perfect fry pan. We appreciate you taking the time to share your positive experience!
Excellent service friendly staff
17 april 2026
Antwoord van ProCook - Guildford
We appreciate you letting us know our staff was friendly and the service excellent; it means a lot to our team.
To experience, real customer value
I had a complex issue to sort, the staff were clearly experienced, extremely considerate to my needs and objectives, I had a thoroughly pleasurable time shopping and got what I needed. It turned a stress into a good experience. I'll definitely be back when I move to kit out my new home. Great advocates for the business
22 april 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.