You could write: “The staff were very experienced and knowledgeable. They took the time to demonstrate how to use the product properly, explained everything clearly, and answered all my questions.... Toon meer
Locatie
Wijzig locatieUnit SU1226, Ariel Way, W12 7GF London, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Today I ventured into the White City store of ProCook, there was a young gentlemen already explaining in detail about knives and their various differences to another customer which I was fully engaged... Toon meer
Was efficiently shown a few examples for what I wanted- and then I purchased exactly what I wanted at the right price point for me. Didn’t feel pressured to buy more. The member of staff was knowledg... Toon meer
Bedrijf heeft geantwoord
I went into the store in Westfield I I think I must have been served by one of the nicest assistants called Hamim he was so friendly & helpful…. Even reassuring me that he was confident my cake would... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Geschreven door het bedrijf
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contactgegevens
Unit SU1226, Ariel Way, W12 7GF, London, Verenigd Koninkrijk
4,8
Uitstekend
638 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good service and very good…
Really good service and very good advice given when looking for non-toxic pans
25 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you sharing your experience with us! We're so glad to hear that you received very good advice and service when looking for non-toxic pans.
The staff very helpful explain the…
The staff very helpful explain the product specifications and very friendly
23 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We are so happy to hear that our staff was helpful in explaining the product specifications and friendly to you.
Antwoord van ProCook - Westfield London
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Donna- has been amazing when we came to…
Donna- has been amazing when we came to the Shepherds Bush, Procook. She has a wealth of information about your product and is an asset to your company. She has an excellent customer service skills and it shows. Thank you.
23 oktober 2025
Review zonder uitnodiging
Antwoord van ProCook - Westfield London
We're happy to hear about the amazing assistance you received at our Shepherds Bush location. It's great to know that her product knowledge and customer service skills were helpful. We appreciate you sharing your positive experience!
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We are so glad that you were happy with the exceptional service you received.
The staff were very approachable
The staff were very approachable, helpful and competent.
19 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate your positive feedback. We are so happy to hear our staff was approachable, helpful, and competent during your visit.
Very good at cutting and easy to clean
Very good at cutting and easy to clean. Hard wearing too.
14 oktober 2025
Antwoord van ProCook - Westfield London
We're happy to hear that our product is easy to clean, durable, and effective for your cutting needs. Thank you for your positive feedback!
Pleasant shop and good advice from the…
Pleasant shop and good advice from the knowledgeable salesman.
13 oktober 2025
Antwoord van ProCook - Westfield London
We're happy to hear that you enjoyed your experience in our shop. We appreciate you mentioning our knowledgeable salesman and his advice.
Very friendly service in explaining the…
Very friendly service in explaining the product and customer service!
15 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy you found our service friendly and helpful.
Lovely staff member who saw I was on…
Lovely staff member who saw I was on the phone and didn’t have enough space in my hands to gather what I wanted to purchase, he came over and offered to put the items on the till. I really enjoy the way that procook staff look after their customers!
14 oktober 2025
Antwoord van ProCook - Westfield London
We're so glad to hear that our staff provided such considerate assistance during your shopping experience. It's wonderful to know you appreciate the care our team takes in looking after our customers. Thanks for your positive feedback!
Pleasant shopping experience with ProCook
I am a foreigner and has a very pleasant shopping experience, the staff is nice and can patiently explain the products to me.
8 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was nice and patiently explained the products to you, making your shopping experience pleasant.
Very good product and helpful staff.
10 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate your positive feedback regarding our very good product and helpful staff; we are so happy you enjoyed them!
Antwoord van ProCook - Westfield London
We appreciate your positive feedback! We're so happy to hear you found our staff helpful and liked our high-quality products and good prices.
Customer service was great
Customer service was great. Wide range of Products at affordable prices
5 oktober 2025
Antwoord van ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you liked our customer service and product prices.
Its great shop and reasonable prices…
Its great shop and reasonable prices and the staffs are very nice and helpful.
28 september 2025
Antwoord van ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop, reasonable prices, and helpful staff.
Good products
30 september 2025
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Westfield London
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Antwoord van ProCook - Westfield London
We appreciate you taking the time to share your experience. We're happy to hear that our staff provided you with attentive service. Thank you!
Antwoord van ProCook - Westfield London
We appreciate you taking the time to leave us this great review! We're so happy you found our staff lovely and helpful and liked our products.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.