Project Timber Reviews 1.274

Delivery on time and quickly unloaded.

Brilliant man, very helpful. Checking every panel is here. Lovely man. One of a kind. Thank you!

Delivery was booked over two weeks ago for yesterday. I received a call late afternoon the day before asking if they could reschedule delivery for the week after, I explained that this would not be possible as we had both had to take unpaid leave to receive the booked delivery on 14th April. Was promised that I would receive a call back from logistics before the end of the day, and told that this would be resolved. It became apparent by 4.30pm nobody was going to call. After making numerous phone calls, sending emails, and WhatsApp’s we’re still waiting for someone to get back to us the day after. Apparently we were on the call list to reschedule the week before, but nobody bothered. Absolutely appalling customer service.

Ordering the our shed was a straightforward process. Clear communication about the delivery.
The delivery was great, Paul was very helpful and triple checked we got all the parts that we needed.

Purchase and website experience good - Shed ordered for delivery three weeks later. Emails to confirm the delivery day went unanswered but using the chatbot on the site eventually got a response. The shed itself is fine, but the digital-only instructions are not a good experience. Having to keep stopping work to scan QR Codes, open and zoom in to read instructions on a phone is a good solution for Project Timber, but not for customers. Provide a print out.

Absolutely amazing shed.
The quality i have received is beyond standard
Was missing my added on guttering,,BUT. I do not want any refunds or replacement or any issues for this as it was an error of mistake that I feel happy with
I feel I have saved myself a lot of money for a very good product and I couldn't be happier
Thank you project timber and the awesome polite helpfull delivery guy great guy feel bad I didn't make him a cuppa thank you

Fake Company!

Do Not purchase anything from these Evil people!

I paid them £1,587 for a shed on the 28th Sep 2025. They changed my delivery date 5 times! So I said I wanted a refund.
Despite countless phone calls. I never got my money back of these Evil people.

When you ring them, they just tell you that a (Directer has to Appove the refund, and there is no direct line to the director)!!! You just have long awkward silences from them. Because they are not interested that you have lost all your money! Shame on these Evil people!

You have been WARNED!

Very, very helpful and polite a pleasure to meet

The website was excellent and really easy to order from. I made my purchase basedon the long warranty and price. I ordered a shed and summer house. The felt on both are very thin. My shed and summer house were fitted november and December 2025 by a contractor who renovated the garden.

The summer house looks very impressive. However it was only now its drying out. On inspection the summer house has a design fault. The double glassed doors and windows are too heavy for the frame. It is very difficult to open the windows and doors. I contacted the company showing photos that the doors had worped and dropped. I had it inspected and sent of lots of photos showing the problem and requesting a solution. Upon inspection I was advised the summer house doesn’t have the strength the support the weight of the doors and windows. The hinges supplied cant be adjusted and are too short to support the weight. I had a reply for the company asking if I can painted the shed as wood can worp. I replied that it is pressure treated timber and that the issue is the weight of the doors and windows cant be supported by the frame. I’ve received no response to my email. Looking into the company in more depth Ive found there are fb groups of people who have raised issues of quality and not had a remedy from the company. Avoid at all costs as the summer house its cheap rubbish thats no longer fit for purpose after 6 months. I expected better from their customer service team

Driver was spot on with the delivery good communication about to build now so will upload a completed photo

Great quality service 10 out of 10 not shy to help

Very great service. Would recommend to anyone.

Carl was brilliant
Called me to say when he will be with us and was there bang on the time he said
Even after a long day he was happy and chatty and made the whole process a pleasant experience
He definitely deserves recognition and a pay rise

Absolutely amazing service from Carl, smashed the delivery and was polite :)

Great price great delivery really helpful

Poor quality 20x10 shed, paid £3500 for a pressure treated shiplap shed for our football teams equipment. Delivery day was agreed and help was organised to help unload and build. Was then told delivery wouldn’t be possible and would have to be in a weeks time. Roll on a week to delivery day, no contact from project timber so I do the chasing and I’m told the shed is only an hour away, an hours passes, no phone call, I chase again only to be told the lorry has broken down and delivery won’t be possible for another week 🤔. Eventually get the shed after messing volunteer helpers around for 2 weeks. Assembly day wasn’t much better, after laying all the panels out, the floor panels were badly warped but accepted this can sometimes happen. What we didn’t expect was the floor base to be too big so when putting the wall panels up there were big gaps so the floor panel had to be cut so the rest of the shed would fit. Eventually got it built but I would even bother with the roof felt as I think tracing paper would rip less. Gaps in the pre assembled wall panels just generally very poor quality for the money. We won’t be recommending Project Timber to anyone if they need a big shed.

Lovely man. Great communication letting me know when he was delivering shed. Very kind bloke. Really pleased we chose project timber.

Awful product!
Not a single panel was square, had to do work-arounds for every side / face / roof panel / door... and the windows are shocking!
The delivery guy was fantastic though!

Not a good start was arranged delivery for this Friday but they called last week to see if I would take delivery Wednesday (tomorrow)which I said was fine .chased them today for an eta for tomorrow and now they Carnt tell me if it will be delivered tomorrow so taking time off work at there request for a delivery to suit them has not left me in limbo .after reading A lot of the reviews on here god help me .

I recently purchased a D100 20' X 6' shed and cannot rate it highly enough.
Craig the deliver driver was brilliant, helping me get all the panels down the sideway, and they all arrived without a dent or mark on them, all clearly ticketed with exactly what they were (IE roof piece, side panel etc).
The end result is far above what I was expecting.
My builder put it together for me and was so impressed, told me he was ordering one for his other half as she was extremely impressed from the photos he showed her. If I ever need another garden building, I'll definately come back to Project Timber.