Propertymark Reviews 

First time getting a compliance audit...the Propertymark auditor was friendly, compassionate and extremely helpful. He was able to talk me through step-by-step where I needed to make changes.

We had an absolutely fantastic experience. The service was genuinely excellent, and we learned so much throughout the process – far more than we expected. It was truly great value for money and felt well worth the investment.

Ali was especially professional, knowledgeable, and patient. He explained everything clearly and was always happy to answer questions, which made the whole experience smooth and reassuring. You can really tell he knows what he’s doing.

Highly recommended for anyone looking for professional, high-quality service. We wouldn’t hesitate to use them again.

My 1st Audit review with Propertymark. Upon receiving the email notifying me of this Audit, I was anxious and nervous at the same time. When the date actually came, I must say Ali Haider was very calm in his approach this made the whole experience relaxing. Ali took the time to go through everything carefully step by step and ensured I understood. Ali Haider gave great advice that will be extremely valuable to my company.
Thank you very much Ali for your patience and thank you for explaining clearly every aspect of the Audit etc. You are extremely knowledgeable and professional. Thank you very much Mr Ali Haider

I had a great experience with Ali Haider. He was extremely knowledgeable and informative.

Propertymark is a very valuable tool when navigating the ever changing estate agency regulations.

Ali our auditor was excellent really helpful and I would highly recommend all agents to get one of his audits.
thank you again.

Like many other Estates Agents we weren't looking forward to the Propertymark audit with Darren Kitchenside. Communication from the beginning was very good with Darren, and because we were able to send much of the requested information prior to the meeting Darren was able to assess it helping to reduce the allocated time. Darren was very efficient, yet understanding and approachable about issues raised, and highlighted areas for improvement and tools available to us to do this which helps safeguard us from potential errors/fines etc. It became apparent that Darren was very much on our side and wanting to help us in the best way possible to improve procedures in our company. It didn't really feel like an audit, which sounds quite officious, so maybe different terminology would put those going through this audit at ease from the beginning. Darren followed up the meeting with emails of points discussed and useful links for future use and training etc. also stating he is happy for us to use him as a point of contact in the future . Thank you Darren for a very positive meeting. We very much appreciate all the information and advice which we are taking on board.

Greenwoods Residential Sales & Lettings recently had their first every Propertymark Audit which was conducted by Darren Kitchenside. As a small business every member of our staff were involved in the preparation of documents that had been requested in advance in the pre audit check list. However, being our first Propertymark Audit, we were sure what to expect, even the word Audit sends shivers down everyone’s spines, and lets face it there is a huge amount of documentation and legislation which is ever changing to remain compliant. The risk of a failing to be fully compliant is the risk of the huge fines over what may be a simple admin error. So... to say we were a little on edge would be an understatement, however as soon as Darren arrived, he was able to reassure us, that he really was here to help us to be complainant as Sales and Letting Agents. Throughout the half day audit he was able to explain additional information to the various rules and regulations, which was hugely appreciated by all of the staff. He was extremely professional throughout his visit and as promised just 24 hours later I have received a very detailed Propertymark report with links to any and all of the information we discussed, which I will use for both training and future compliance checks. My final takeaway to Companies who may not have recently had a PM audit before is this.... - that there really is no need to fear this, in my experience the auditor really is there to help, so just embrace the information, ask lots of questions and implement any points raised to ensure that your business avoids the huge fines that local authorities and trading standard organisations can now issue as RRA comes to its implementation stage.

We found Propertymark (Matt) is very helpful and gave us invaluable advice on new regulations and compliance
Thank you

We recently had a visit from Darren Kitchenside on behalf of Propertymark. I have to say the visit was extremely helpful and beneficial to us. Far from being daunting, Darren is friendly and approachable and has a wealth of knowledge to circumnavigate compliance in the Estate Agency world, which as we know is ever changing. A very helpful email and audit report was produced with excellent pointers and suggestions for a few tweaks. If you get the review or visit, embrace it and as most of us work hard, making sure all is correct, its great to speak to someone that gives you the confidence to carry on what you're doing and making sure its done correctly. I would highly recommend it, thank you

Just had a review visit from Darren Kitchenside. It sounded scary before the date but was actually very informative and helpful . Darren was very knowledgeable and came very well prepared with relevant guidance specifically tailored to our business .

We recently had a visit from Darren Kitchenside, for our Propertymark audit. He was incredibly friendly and approachable, which made the whole experience relaxed and straightforward. Darren took the time to review everything carefully and gave us some great advice that will be extremely valuable. Thank you very much for all your help Darren!

Darren Kitchenside was an excellent, highly professional auditor and really has such a welcoming personality that it didn't feel stressful at all. He went through the area's needing to be checked and helped me with some tweaks to my business that were invaluable. Thank you so much for your help and expertise, it was great meeting you!

The Property mark audit was not something that we were particularly looking forward to - we could see from the initial introduction email that there was quite a bit of paperwork, cross referencing and code of practice to go through. The auditor made the experience as painless and smooth as we could have hoped for. Every aspect was explained to us clearly, helpfully and with great support. The auditor is thoroughly adept at putting members at their ease. He is without doubt very knowledgeable and extremely professional in what he does. Thank you.

After 30 years in the business and never previously had a compliance visit I was terrified what I'd probably forgotten to do! I must say the visit was helpful in finding the little things that had slipped through the net and also confirming all of the major expectations had been met. It's meant that in 1 afternoon I have managed to ensure the updates were taken care of and I'm ready for the next visit in a few years time (I'm not rushing you Propertymark!!)

We recently had a compliance audit with Matt Eades. As an independent estate agent who recently added a lettings department to the business 3 years ago, we found this extremely helpful. Matt talked through things and explained everything - some of which we would never have known without Matt/ Propertymark's support. Invaluable!

We recently had a compliance audit carried out by Darren Kitchenside at Propertymark. Audits can be daunting at the best of times with so much compliance and legislation to keep up with, however Darren made the entire experience relaxed and informative. At no point was he critical of anything we may have missed or forgot to update, he was genuinely there to help and guide, which in this job is invaluable.

Receiving an email in the beginning of the summer that an audit was to be conducted at the end of the summer left me extremely stressed the entire summer period.
As a small business I have always tried to engage in as many online courses, keep my files up to date and business compliant because my service and reputation means everything to me.
Having had my audit last week with Darren, I quickly noticed that I wasted my summer worrying and that his guidance, suggestions, knowledge combined with his super friendly and professional manner was so helpful and insightful for all Estate Agency business regardless if you have just started your business or going through changing times like now.
I would have specially liked to have him audit my business in the beginning when I set it up cause it would have helped me not having to chase a million sites and links of what to do and not do.
Thank you Darren for your insightful knowledge and friendly approach.

We recently had our ARLA audit conducted by Darren Kitchenside, and I cannot recommend him highly enough. The audit was not only thorough but also extremely valuable for our business.

Darren took the time to explain everything in detail, ensuring we clearly understood each step of the process and the reasoning behind the requirements. His professionalism, knowledge, and approachable manner made what could have been a daunting exercise into a very constructive and positive experience.

He highlighted key areas for improvement while also reassuring us on the processes we are doing well. This gave us both confidence and practical guidance to further strengthen our compliance. The clarity with which Darren explained complex matters made the whole process straightforward and far less overwhelming.

Overall, Darren’s expertise and supportive approach turned the audit into a genuinely useful learning experience for our team. We came away not just with a clear understanding of compliance but also with actionable steps to enhance our systems going forward.

A truly excellent auditor—professional, knowledgeable, and a credit to ARLA.

Amazing Experience!
When my company received the ARLA compliance review notification, I have to admit I was anxious - as a new business owner I was worried it felt like a penalty and a hinderance instead of assistance.

But I couldn't have been more wrong - Darren was attentive, personable - and really got to understand my business and made key points and gave a lot of information/templates which have helped me position my company on better footings!

We wanted to extend our sincere thanks to Darren Kitchenside for taking the time to visit our offices and conduct the compliance audit. His friendly and professional approach made the process both constructive and reassuring. We truly appreciated how he listened to our responses and offered clear, practical guidance.