Always gives the best customer service on every visit. I had puncture which I had over few weeks, no other tyre shop would identify why the tyre pressure light on dashboard kept coming up, I popped in... Toon meer
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Lees wat reviewers zeggen
I went last Saturday for an AC refill for a Hyundai I30. Although the process took a little longer, the mechanic didn't let me go, until he was sure that everything was fine with the refill with the n... Toon meer
The Staff/ The Guys there were very helpful & Professional knew what they were doing & were efficient ,I've already recommended them / your premises to my friends & work colleagues !! I'll definitely... Toon meer
The online booking system works well, it lets you check stock and book an appointment. When I arrived, the fitting was carried out straight away. Also appreciated the free tracking check which was off... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Bristol Brislington
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
820 Bath Road, Brislington, BS4 5LQ, Bristol, Avon, Verenigd Koninkrijk
- 01179 772596
4,5
Uitstekend
608 reviews
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Great service for the supply - not so good for Tracking
Great service for the supply and fitting of new tyres - but sadly very poor service for the tracking service.
Having paid £40 for front tracking alignment, it was actually off line in the opposite direction when leaving the Brislington branch. It was too late in the day to turn around and go back.
I went back on the Saturday (3 days later) just after midday to get it rectified, but the Brislington branch was closed, even though website said open.
Then went back to the same branch on Monday, and explained the situation.
The gent who did the tracking asked if I had hit a kerb etc.! I explained it was like it immediately after I had left the branch.
He was not happy and grumpy. (Customer service is king).
Anyhow, he checked the tracking and said adjustments had been made.
When leaving, the tracking was again still off but off in the opposite direction this time.
As such I went to the Bath branch of Protyre (Bathwick Tyres) yesterday (Tuesday) and explained the issue.
When they checked, and they showed me the tracking print off after the second realignment by Brislington - they explained the tracking was still not aligned or correct and hence it had red highlights showing the issue still…!!
The Bath gent then re did the tracking - and he got it spot on. All now perfect.
That was after a third attempt, but meant going to a different branch to get it corrected.
16 september 2024
Antwoord van Protyre Autocare - Bristol Brislington
Dear Customer,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service from a great team.
My car was expected as per agreed appointment.
I arrived early and was seen immediately and my car had all 4 tyres fitted, balanced and wheel alignment checked in super fast time.
Excellent service.
11 september 2024
Excellent service and attention to detail
Excellent service and attention to detail by the branch manager plus efficient service from the tyre service engineer.
12 augustus 2024
Expert staff
21 augustus 2024
Good service
Good service, helpful and friendly. Was told options on tyres. They were more expensive than I envisaged but as I have always had reliable service in the past I asked for the tyres to be fitted which was done immediately.
14 augustus 2024
very good service and experience
very good service, the staff were very friendly and experienced and carried out the wheel alignment on my Mercedes Sprinter van quickly and efficiently.
14 augustus 2024
Fair Repair on Tire
I visited on the monday for a puncture which was repaired.
Returned on friday same Tire I thought the repair had failed. BUT there it was clear as day ANOTHER screw.!!!
They repaired again immediately and decided not to charge me.
I think that is GREAT customer service.
14 augustus 2024
Easy quick and helpful
7 augustus 2024
Easy to book for Air Con recharge.
Easy to book for Air Con recharge, they already had my details on file, arrived later in day and didn't have to wait long for service to be completed.
Air Con works great with new recharge, very pleased.
Staff friendly and helpful.
31 juli 2024
Poor service and inexperienced staff! First of all we were told at the garage…
First of all we were told at the garage there was no air filters to change on my type of car when I asked for them to be changed as well as being re gassed then I had a phone call to say yes there are filters did we want them changed I agreed then when we went back following a call to say the car was ready they then said they couldn’t do the filters as need to be done by a main dealer. Poor service and don’t believe a word they say.
31 juli 2024
Antwoord van Protyre Autocare - Bristol Brislington
Dear Mrs Kane,
Thank you for taking the time to bring this to our attention. We are sorry to hear that your recent visit to our Bristol Brislington branch has not been a positive one for you on this occasion.
We have raised your concerns with the Area Manager and they will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
Prompt and friendly
Prompt and friendly
Staff were very nice and my air con regas was done on time despite them seeing very busy. Booked online and got a discount making it very good value. Will use them again
24 juli 2024
Car fitted with brand new tyres..
Car fitted with brand new tyres, no complaint in that. Today I had my service done to another garage who informed me that the wheel hub has been damaged when the tyres have been changed. Tried to spoke with the manager who told me that it is not his problem because they did a good job. Now I’m having a not safe car to drive and I have to replace the part at my own cost due to their incompetence.
The manager also accused me to create the damage to the nuts? And he hanged up on my face, quite unprofessional.
I also had pictures of the screwed nuts.
13 maart 2024
Antwoord van Protyre Autocare - Bristol Brislington
Dear Carmelo Gemellaro,
We appreciate you taking the time to review your experience.
Following your recent email to us, your concerns have been raised with the Area Manager. They will investigate the matter and reach out to you as soon as possible to discuss in further detail.
Kind regards,
Phoebie
Customer Care - Protyre
Friendly staff
Friendly staff, happy to help and nothing seemed to be too much bother. Got the job finished quickly and looked happy to see me!
12 juni 2024
Scratched my alloy
Scratched my alloy, got 4 tyres the rear two are 12 years old the front 2 tyres are 8 years old..... Only two positives are they are quick / efficient and good value if you're in a pinch.
12 juni 2024
Antwoord van Protyre Autocare - Bristol Brislington
Dear Daniel Mclean,
Thank you for bringing this matter to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
First class service
This is the second time I’ve used this company once for tyres and now a puncture. The service I’ve received each time is second to none.
5 juni 2024
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