I booked in to have my tyres switched from summer to winter (it needs a visit every 6 months). The job was done well but at every opportunity the people in the reception area tried to "upsell". They... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Excellent service from start to finish! I will definitely be back when our other cars need tyres or work doing. Thank you.
Bedrijf heeft geantwoord
Great service once we had the correct tyres. Website had suggested the wrong ones and so had to wait a couple of days for correct tyres. Staff were welcoming and kept me informed of progress. Would... Toon meer
Bedrijf heeft geantwoord
I had no appointment but was alarmed by sensors activated in my car re tyre pressure ahead of a long return journey. I called in and was helped immediately by Dan making my long drive home worry-f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Buxton
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
The Front, Fairfield, SK17 7EQ, Buxton, Derbyshire, Verenigd Koninkrijk
- 01298 353790
4,7
Uitstekend
676 reviews
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Unresolved complaint
We have an ongoing complaint: we were given conflicting advice by your employee s about the condition and safety of our brakes and an inability to correct the problem due to inadequate suppliers. As a result we have been driving an unsafe vehicle.
10 april 2026
Antwoord van Protyre Autocare - Buxton
Dear Customer,
Thank you for taking the time to provide this update.
We can see from our records that your complaint was raised with Higher Management on the 13/04/2026 following your email. We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
No hassle service
No hassle service, called in to get my battery checked and renew if depleted. All sorted very quickly. The staff were great.
15 april 2026
Quick friendly.
Quick friendly.. Happy with the service. Shame they don't store the tyres anymore..
Have to store them under my bed ..🤣
15 april 2026
Tyre Tracking booked online saves time…
Tyre Tracking booked online saves time phoning the company. Good service.
7 april 2026
Fantastic customer service
Fantastic customer service, can't fault any of the lads that work there. Thank much
1 april 2026
Review zonder uitnodiging
Once you have the fortitude to get…
Once you have the fortitude to get passed the hard/unnecessary sell attempts, the staff were really helpful, and quick.
1 april 2026
Antwoord van Protyre Autocare - Buxton
Dear Nick B,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Joe was great
Joe was great. Talked me through the options. Managed to accommodate me when I turned up 2 hours prior to my appointment. Got me some premium tyres at mid range prices. All done and dusted and after the wheel alignment the car feels great and us running economically.
5 stars great work team 👏
1 april 2026
Very helpful
1 april 2026
Very disappointed that you no longer…
Very disappointed that you no longer store spare tyres Summer /Winter
30 maart 2026
Antwoord van Protyre Autocare - Buxton
Dear David,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Very efficient and excellent…
Very efficient and excellent service.Also very decent on price. Andrew
23 maart 2026
Would use them again.
Gave clear advice regarding the best tyres to fit my particular vehicle. Also when fitting replaced all 4 tpms valves, and checked the tpms sensor battery's life.
1st class service.
18 maart 2026
Where do I start brakes were due to be…
Where do I start brakes were due to be done at 2pm Saturday I got a phone call asking me to come in at 1pm - lost £75 wages. Even then they got the wrong parts so kept my car till Monday lost a days pay £600 collected my car at 2pm Monday and you generously apologised and knocked £15 off net loss to me £660 thanks protyre will never use you again
18 maart 2026
Antwoord van Protyre Autocare - Buxton
Dear Mr Hannah,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Quick Helpful service
16 maart 2026
Winter tyres
It’s very annoying that they have stopped doing the tyre hotel for winter tyres. The guys in the shop are very helpful but it is really inconvenient to have to store my winter tyres at home now.
16 maart 2026
Antwoord van Protyre Autocare - Buxton
Dear Nicola,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
return business
9 maart 2026
Exceptional service and advice from the…
Exceptional service and advice from the team, for whom nothing was too much trouble.
The complimentary hot drinks are an absolute bonus!
Top work.
5 maart 2026
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