We arrived in the rain, the motorhome wouldn’t fit in the garage but regardless of the weather James got his waterproofs on and the fun began! I cannot praise all the staff for the help in finding th... Toon meer
Bedrijf heeft geantwoord
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I used Protyre in Guildford for the MOT and service on my vehicle. Service was prompt, efficient and reasonably priced, as usual. What stands out for me is the quick and simple booking system - dire... Toon meer
Bedrijf heeft geantwoord
I popped in from the street as my Tiguan’s steering wheel was shaking a bit when driving around 70 mph. At reception, they technically offered a wheel balance and check. I expected that this ta... Toon meer
Bedrijf heeft geantwoord
The people working in this establishment are all honest polite and sincere practitioners both in the Reception Office and the Work area. I have used them over recent years and I advise people I know... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Protyre Autocare - Guildford Moorfield Road
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
42 Moorfield Road, Guildford, GU1 1RU, Guildford, Surrey, Verenigd Koninkrijk
- 01483 566355
4,8
Uitstekend
2K reviews
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Job explained and done.
Job explained and done.
The attempt to upsell items not immediately required did not go down well.
3 april 2026
Helpful, professional, flexible
Very accommodating when I couldn’t commit to a fixed appointment time. Saw me straight away when I arrived and didn’t keep me waiting long at all.
25 maart 2026
Efficient
Friendly welcome. Easy to book online. No hanging about, efficient, on time, completed as expected.
1 april 2026
Extremely helpful fitted me in at short
Extremely helpful fitted me in at short notice and helped me with my insurance claim
1 april 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
I had a very disappointing experience…
I had a very disappointing experience with this MOT centre. My appointment was booked for 9:15, and I arrived at 9:17 — only two minutes late — only to be told that my slot had already been given away. There was no phone call, no warning not to come, and not even a simple apology when I arrived.
I understand schedules are important, but giving away an appointment after just a couple of minutes and offering no communication or courtesy feels extremely unprofessional. This is not the level of service I expect, and I won’t be returning
1 april 2026
Antwoord van Protyre Autocare - Guildford Moorfield Road
Dear Anna ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Guildford Moorfield Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
we needed good tyres in a rush and…
we needed good tyres in a rush and everyone in the branch was quick professional funny and engaging.
so much so i’m coming back after our holidays to get the car serviced.
brilliant!
30 maart 2026
I rang the company to enquire about new…
I rang the company to enquire about new tyres and they quoted me a price but were honest enough to say that I would get a better price ordering online.
Easy to use online form to order. It recommended I also ordered service kits for the tyre pressure monitors.
On inspection I noticed one tyre had a new valve but the other didn't so I rang up to ask about this and was told to bring the car back for checking.
The technician told me that the valve was not part of the pressure monitor service kit but they had replaced one because it was perished.
That's good but had they told me this when I picked my car up I wouldn't have had to go back, hence the four star review rather than five star, just lack of communication.
25 maart 2026
Great service.
30 maart 2026
Very quick and easy service great staff…
Very quick and easy service great staff and price. Excellent
30 maart 2026
Friendly Staff and Excellent Service!
Very happy with the service provided. I have used them a few times and will go back again. The staff is knowledgeable and provide genuine advice. Highly recommended.
25 maart 2026
Fourth MOT in a row for my Tesla Model 3 at Protyre Guildford
This was my fourth year of having my Tesla Model 3 MOT'd at Protyre Guildford and as usual the process was straightforward and very pleasant. From service technicians to front of house and management, everyone seems to enjoy their job and look out for each other and the customer. A nice touch is being able to sit in the comfy waiting area and see my car being driven onto and then raised on the professional 4-post car lift via the large TV monitors, while I get on with some work or enjoy a free coffee. I know from previous visits that they will do a thorough job and find any safety issues (like damaged tyre walls) and be able to help me get back on the road very quickly.
19 maart 2026
Excellent customer service
Excellent customer service and service at short notice. Got us out of a jam.
Big shout out to Becky who treats people like people and whose communication and service level is simply wonderful.
Their recent service to us has meant that we have now switched our regular garage to them!
23 maart 2026
Everything was very straightforward and…
Everything was very straightforward and prompt as it always is
20 maart 2026
Polite and efficient staff
Polite and efficient staff. Very clear communication from both reception and technical teams.
16 maart 2026
Recently helped with my works vechicle…
Recently helped with my works vechicle and my own very helpful wouldn’t go anywhere else
9 maart 2026
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