Protyre Autocare - Middlesbrough Reviews 879

Very helpful staff nothing was a problem for them

Great garage. Very friendly service. They look after the customer, explaining everything with patience and courtesy. I always feel looked after when I go to this garage. They even remember my car from the last time and treat Gazza the Jazza with care. I highly recommend this garage.

Very friendly.

So handy being open on a bank holiday Monday for us to top up our aircon gas.

The staff were very friendly and helpful and the price was very competitive

Lovely lady on reception was very knowledgeable, made me feel welcome, offered me a cup of coffee while I waited. I noticed that she went out of her way to help her customers have a stress free visit. (Thanks for the book recommendation!)
Tyre mechanic was knowledgeable and friendly too.

Staff all very polite and helpful. Very busy but had car on ramps as soon as possible.

Very helpful.

Protyre always take care of us, with all of our vehicles. They go above and beyond to make sure we get the very best.

Did a great job

Went the extra mile when I had trouble locating my locking nut. Absolutely the best service I have ever had.

The service and the staff are always first class. Good price.

Always great service, they show you under car, explain what needs doing. Happy with mot and service, friendly staff, never feel being ripped off, been going here for years 😀

Easy to book online, good price, kept informed of progress. Friendly, helpful staff. I’ve used this place a few times now and always been great.

Took my car to a test station who informed me it wasn't a fail offenceI got them to do the work for me , never go to Protyre again.

Taken for MOT which failed - tried to charge £450 for brake pads, discs and windscreen wipers- told too expensive, then reduced to 400 - found a recommended garage to complete work for 180 - informed protyre I was going to pick up my car and got hard sell saying I could pay over 4 payments etc etc.
Went to pick up my car to be told work had been undertaken with the manager claiming to have misunderstood- got upset so he put the price down to 325 still didn’t have money so refused to give me my car back. This is a very brief analysis of what happened with protyre and I have complained although heard nothing yet !!! Think they saw a single female who they thought could be easily manipulated- so wrong !
I am editing this review as despite Protyre responding and asking me to email them with my concerns, I would like to inform I had already wrote a full letter of complaint and emailed this a week ago - I have since sent 2 further emails, again without response- it appears that even the customer relations team do not have the decency to acknowledge receipt of my complaint, let alone attempt to right the wrongs.
If I do not have any correspondence in the next day or 2 I will not hesitate to contact the motor ombudsman.

The staff were really helpful and thorough when I asked to have my coolant gas recharged for my AC.
There was also a deal on at Protyre which helped me decide to use them .
Secondly I asked them to check a slow puncture on my car and they found an internal rim which was not sealing. They repaired it there and then for a reasonable price also.
I will definitely use them again thanks to Steve and the gang.
Mr G Smith

Excellent service from all 3 gentlemen working in the garage! Extremely efficient, honest and very polite.
I have returned over and over to this garage due to how helpful they are. Thanks as always guys!