Protyre Autocare - Penrith Reviews 1.434

I have visited Harold’s Tyres at Penrith numerous times, before and after pro tyre took over. I am usually sceptical of Big brands taken over family businesses but the level of service and care at Protyre in Penrith has been great. I think their best feature is the easy to use booking system online. I recently went for an air-conditioning re-gas and could’ve had it done the same day. I’ve had tires put on there MOT is completed and little bit of work I would recommend them.

Very friendly staff. No long waiting times. Car was ready to collect at the time I was advised.

Great staff good price booked on quick

They got the job done in a timely manner, were informative and provided additional assistance that hadn’t been sought. I would happily use them again.

Wow what brilliant service …
Stressed as only halfway back to Scotland and got a screw embedded ..
Friendly and reassuring ..
We had a key and phone charger which involved a lot of humour and a mutual solution..
Good luck with the new arrival
xx

The staff are friendly and they provide an excellent service. I have used them for 6 years

Straightforward air con refresh.

Helpful honest and speedy. Very professional job done

So following on from last weeks issue, you'll note the very prompt and seemingly interested reply from the brand.
However, over a week after a promise that the Area Manager would be in contact.....nothing.
They don't care how their branches operate as long as they scam customers.
Says it all.

Easy to book in, very friendly staff and very helpful too. A good service all round, I would highly recommend them

Very efficient, friendly staff. Also pointed out an engine problem that was not related to the MOT.

The Penrith branch released the car with an identified fault that they did not feel was worth sharing with me!
Took my vehicle in for tracking, was told it was done and charged appropriately.
It was immediately apparent that the vehicle was diving all over the road after the 'repair'.
I returned the vehicle le to be told that the track rod end had failed and they couldn't do the tracking, that would be the tracking I paid for!!!
They also have no technical knowledge about how steering works.
The management have a very severe attitude and also have little technical knowledge.
They've just lost our tyre business for all our businesses.

Very easy to book appointment on internet, staff were very helpful and friendly, received first class service. Very happy will use again.

Placed my order online for 2 new front tyres. They had them in stock and a fitting slot available within the hour.
Turned up at the appointed time and both tyres were fitted immediately - took about 30 mins in total. All in all a very painless exercise.
Pleasant staff. Neat workers and a good price. 5 star service!!

The place was very efficient and staff polite but the online booking system was rubbish as I had to bring the car in at 10 and the mot wasn’t until 2 ! The receptionist did her best but couldn’t change the time which completely messed up my day

Unfortunately I was late and they had got the next person in my place. Which is totally fine and wouldn’t expect anything else. They explained why and asked if I could wait. The guy got the tyre out of the boot for me and put it back after. No complaints. All done and dusted in good time. Friendly staff

Helpful friendly staff. The receptioist is very good and accomodated last minute changes to my appointments without any fuss, ensuring my car was re-tested the following day. The mechanics are patient and explained aspects of their testing and gave good advice on safety.

Always good value and professional

Excellent efficient service. Receptionist kept me up to date and tyre replacement carried out to perfection.