They were very thorough with what they did and completed the job within the expected time. The whole procedure was dealt with in a pleasant and reassuring manner.
Bedrijf heeft geantwoord
Locatie
Wijzig locatie170-176 Burgess Road, Southampton, SO16 3HH Southampton, Hampshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Due to a family emergency I had to cancel my MOT and Silver service at short notice, I person I spoke to was very accommodating and was able to fit me in a couple of days later. I trust Protyre, fri... Toon meer
Bedrijf heeft geantwoord
I attended ProTyre for my Golf R's first MOT. There appeared to by an issue with a high Lambda reading at the second tailpipe (to much oxygen indicating a lean mixture) Further examination reveal... Toon meer
Bedrijf heeft geantwoord
Ordered tyres and booked appointment online. Very good price for x2 tyres with Black Friday discount. Fitting was punctual and efficient whilst I waited. Warm waiting area with free coffee. Very knowl... Toon meer
Bedrijfsgegevens
Over Protyre Autocare - Southampton Burgess Rd
Geschreven door het bedrijf
Geschreven door het bedrijf
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contactgegevens
170-176 Burgess Road, Southampton, SO16 3HH, Southampton, Hampshire, Verenigd Koninkrijk
- 02380 677468
4,7
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Didn’t like the appointment system…
Didn’t like the appointment system between Protyre and Blackcircles which didn’t work so I had wasted journey and had to return the next day. The guys who fid the work did a good job.
15 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Dear Bob Thomas ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Southampton Burges road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
1st time using 100% happy
1st time of using wheel alignment and 2 new tyres very impressed very helpful good quality tyres at a reasonable price will definitely use again and certainly recommend to anybody
11 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Alan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Protyre, Burgess Road
Protyre, as they are now, are just 10' walk away, so I have used them for MoTs, tyres and, occasionally, servicing, over the past couple of decades. Always friendly, competent and with competitive prices.
Most recently I needed a slow puncture investigated. Was advised a repair probably wouldn't work...but I could opt for this if I wanted to risk it. I chose not to, but it was good that Ed gave me the option.
15 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello John,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Took my car for an MOT
Took my car for an MOT, dealt with super quickly with great communication. My car failed for a very minor item, they replaced them and passed my car a second time without charging me for the part. Couldn't recommend them more highly. Thank you!
15 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Andrew,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service
13 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Gabi,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had a battery replaced on my BMW
Had a battery replaced on my BMW, staff were friendly and knowledgable, unfortunately however, they couldn't complete the programming of the battery and I had to take the BMW to get this done at additional cost.
8 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Dear Mike S ,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found our staff friendly and knowledgeable during your visit, and we appreciate your kind comments regarding the service you received.
However, we are sorry to learn that we were unable to complete the battery programming for your BMW, resulting in the need for you to visit another specialist and incur additional costs. We understand how frustrating and inconvenient this must have been.
Your comments are important to us, and we would like the opportunity to look into this matter further. We have shared your feedback with the Manager, who will review the circumstances and be in touch as soon as possible to discuss this with you.
We apologise for any inconvenience caused and thank you for bringing this to our attention.
Kind regards,
Kayleigh
Customer Care Team
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Lesley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
It happened,
13 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Alan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Another excellent MOT and service…
Another excellent MOT and service carried out by Protyre. I always feel well informed and kept in the loop. Nothing is pressed on me but instead we take decisions re the care and safety of my car jointly.
13 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Alexandra,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and honest.
Very helpful and honest.
Great staff and customer service, would highly recommend.
8 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hell Theresa,
We would like to thank you for sharing your feedback regarding the service you received. We take customer service very seriously and want all of our customers to receive excellent service at all times, and we are delighted that the team at Southampton Burgess Rd have delivered this to you. Many thanks again for taking the time to provide us with such positive feedback!
Best regards,
Eddie
Customer Care - Protyre
It's all about teams
It's all about teams . This one hasnt met my expectations today it's over and hour and a half and I'm still waiting
8 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Dear Latha Visvendran,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns have been raised. A manager will investigate into this matter and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Top quality
The guys and girl work really hard to provide a very high quality service.
I must say that I feel 100% satisfied.
30 juni 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Jose,
We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Fab guys
Fab guys. I can finally breathe in my car. Managed to squeeze me in during heatwave and everyone was super friendly
6 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Melanie,
We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Alice,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very good service.very polite and very…
Very good service.very polite and very good prices I will going back.
3 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Martin,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Golf R Mk8 MOT Test
I attended ProTyre for my Golf R's first MOT. There appeared to by an issue with a high Lambda reading at the second tailpipe (to much oxygen indicating a lean mixture)
Further examination revealed that oxygen was being entrained into the back box from the other three tailpipes. After the entrainment was eliminated correct Lamda readings were obtained. The car passed the MOT test.
Many thanks to all the guys at Protyre for their help, time and cooperation. Highly recommended
3 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Barry,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Took my car for MOT
Took my car for MOT, the team were friendly and knowledgeable and contacted me as soon as it was done. Great service
25 juni 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Dom,
We would like to thank you for sharing your feedback regarding the service you received at our Southampton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was able to wait in a nice clean area…
I was able to wait in a nice clean area with drinks free on hand ...the crew were polite and cheery and got straight on with the job ....I would definitely recommend pro tyre and definitely use them again .
3 juli 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Mrs Kemp,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Antwoord van Protyre Autocare - Southampton Burgess Rd
Hello Chris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Southampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Really not impressed with my visit to…
Really not impressed with my visit to protyre at all. I phoned and asked if i could bring my car in JUST for a tyre depth check and was told to bring it in. When i arrived, to my surprise my car was driven onto the ramps, (which has never happened before) and subsequently an mechanic started doing all sorts of checks. To my astonishment i was informed that i needed two new rear tyres, new pads and discs on the rear of my car which came as a shock as you can imagine. My car was booked into a main dealer garage a couple of days later for an m.o.t. When i questioned the findings, i was then informed that perhaps the tyres would pass with an advisory on my m.o.t. but nothing about the discs and pads.I didn't enquire about the cost of this work because (a) i knew it would cost a fortune and (b) i didn't even ask them to check my brakes at all, so i left feeling a little confused as to why it was done in the first place. I then took my car for its m.o.t. to the main dealer where it passed. It had an advisory for worn pads and shoes and one tyre slightly worn all on the rear. This work obviously needs to be done and it will be in due course but there was nothing about the other tyre or the discs. Since looking into this further i have discovered that certain companies push a thing called "aggressive up selling" which means they try to get you to have work carried out that you simply dont need. I definitely will not be using Protyre ever again for any work whatsoever after this recent experience which is a shame because in the past i have found them to be reasonably priced and fair without trying to push completely unnecessary work onto the trusting public which was not needed.
24 juni 2026
Antwoord van Protyre Autocare - Southampton Burgess Rd
Dear Dennis Mckee,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. .
Kind regards,
Eddie
Customer Care - Protyre
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.